1/5 abaho a. 4 years ago on Google
ONE
WORD:
DISAPPOINTED
😞
For
a
prestigious
dealer
in
Apple
Products,
I
honestly
am
disappointed
in
the
general
customer
care
provided.
ONE:
It
is
just
sad
that
they'd
charge
50,000
UGX
to
simply
diagnose
a
faulty
USB
C
cable.
(This
is
literally
swapping
it
out
with
a
functional
one
to
see
if
it
works.
Nothing
more).
A
process
that
would
not
take
5
mins
if
one
had
a
friend's
cable
lying
around.
An
Apple
store
in
the
US
actually
did
offer
a
full
range
of
cleaning
services
for
a
friend's
Mac
for
FREE!
TWO:
To
preplace
my
faulty
cable,
i
was
told
it'd
cost
250,000
UGX
($65).
A
cable
that'd
cost
$19
on
Apple's
online
store!
Okay
I
get
you'd
like
to
make
some
buck
off
it,
but
guys,
I
curiously
went
to
another
outlet
and
they
quoted
200,000
UGX
first
before
realizing
it
was
out
of
stock,
then
280,000
UGX
when
they
called
a
branch
that
has
it.
This
is
utterly
ridiculous.
As
if
that
was
not
enough,
a
guy
next
to
me
walked
in
to
get
his
iPhone
6
fixed
for
a
faulty
charging
system.
The
reception
guy
told
him
150
000
UGX.
And
then
called
the
technical
guy
who
before
consulting
the
reception
guy,
quoted
180,000
UGX.
I
mean
for
a
professional
company,
this
is
a
ridiculous
exhibition
of
unprofessionalism.
A
BIT
OF
ADVICE
to
ELITE
-
Kindly
cinsider
to
offering
certain
trivial
services
like
simple
diagnosis
for
free.
Someone
doesn't
need
to
pay
to
be
told
that
their
charger
is
dead
if
they
intend
to
already
buy
one
anyway.
It'll
improve
your
customer
experience
and
retention.
-
Please
urge
all
your
branch
employees
to
have
consistent
pricing
for
services
and
goods
they
sell.
Making
that
extra
buck
is
not
worth
it
if
it
exhibits
unprofessionalism.
You
all
are
ONE
unit!
Besides,
the
prices
are
already
upwards
of
the
norm.
I
believe
this
should
cover
it.
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