Featured Reviews


Frequently mentioned in reviews: good (11) great (10) staff (8) room (7) rooms (7) nice (6) location (6) experience (6) restaurant (6) service (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 William B. 1 year ago on Google
    Beautiful place, beautiful people. So friendly and would highly recommend coming and staying here.
    2 people found this review helpful πŸ‘

  • 5/5 Pascal M. 1 year ago on Google
    Recommended for a day outing and dining. Food is great although prices A little high compared to Competition but
    1 person found this review helpful πŸ‘

  • 5/5 Ocalamo R. 1 year ago on Google
    Great welcoming atmosphere nice and clean dining with quality delicious meals and good accommodation at a friendly price.
    1 person found this review helpful πŸ‘

  • 5/5 Stephanie M. 1 year ago on Google
    We were a team of 9 people visiting from the U.S. - stayed for a total of 9 nights and 10 days - in a variety of room types (family cottage, double cottage, and single cottage). I only have one area for improvement related to the location - otherwise the rest of my review can be summarized as an EXCELLENT experience! First - the location was difficult to find from the main road (the sign isn't obvious to spot) and the road leading to the resort could use some attention. It was very narrow at parts and full of large holes and bumps making coming in and out of the location a slow, cautious drive. First, the property is stunning. The views, the landscaping, the overall theme of the property was lovely and design with thought, intention, and beauty. It's both peaceful and interesting to look at. The staff maintaining the property worked hard daily and always greeted us with a smile. My only improvement in this area would be that we didn't realize how large, expansive this property was until almost our final day. We'd have loved to maybe know how large it was and tour it as an introduction to the site - or even if this info was displayed on the website. It consists of it's own farm, a large grassy event space and conference space, in addition to the multiple cottages and restaurant! Next, the rooms were perfectly sized, fitted with a great African style roofing and small front patio. Each room offered our own private toilet/shower/sink and water heater. Beds, floors, bathrooms were comfortable and clean and the housekeeping staff were prompt, helpful, and did a great job cleaning daily. They provided bathroom amenities such as towels, bath mitt, soap, tooth kit, nail kit, and more. Lots of outlets for plugging in your phones, etc. Only one short power outage which was quickly turned over to a generator so we weren't without power. The only improvement could be to add a fan to the room to help with moving the air around in the warm days/evenings. Wi-fi was strong in the restaurant but not other parts of the hotel, including our rooms. But that was ok with our team. Next, the restaurant! It is a gorgeous space (ask Derek to tell you the story of how it was designed!) and has lots of different seating options indoors and outdoors. The food portions for Americans was just right for breakfast and very large portions for dinner. We ate an English breakfast almost daily (eggs any way you'd like, potatoes, beans, meat (pork or beef sausage), and fruit. Variety of fruit juices (sugar cane, watermelon, passion fruit, and more). My favorite drink (recommended by Lydia, a server) was half black coffee mixed with half African Tea. It became my #1 favorite drink of the entire trip! Meals took a little long to arrive after ordering but it was always worth the wait (great presentation AND food quality was excellent). We learned you can call your order ahead from your room before arriving to the restaurant if we were short on time. I am not typically an adventurous eater, yet I loved the catfish, the chicken wings, the steak, and the coconut curry chicken. Security was strong without feeling intimidated. The gates at the front were monitored well and they walked the property throughout and you can lock your room up well. The staff was the best part! They serve with care and joy and professionalism. We valued how the front desk Manager Henry handled our reservation and bill payment - he was trustworthy and had great customer service. We appreciated Derek (restaurant manager), as he always had great information on food, drinks, and atmosphere. Lydia, David, and other servers were attentive to detail and cared that we had a great experience. Earnest and other staff were so helpful with our bags to/from our rooms. Chef was incredibly thoughtful in the food preparations and variety - he prepared high quality food, flavors, pairings, and presentation. Ravi was a great trainer to the team and helped add value to our experience. SO thankful for this wonderful experience - I will visit again and recommend to others!
    1 person found this review helpful πŸ‘

  • 5/5 AUSI K. 4 months ago on Google
    Best place i ever spent a holiday. I feel every penny was worth it. I must say the customer care was always just a call away.
    1 person found this review helpful πŸ‘

  • 4/5 Fortun 11 months ago on Google
    The atmosphere, environment and ambiance of the place is some of the best you can find around Kampala, the food was also very good, the taste and amount, bit expensive but worth the money

  • 3/5 Brian J. 4 months ago on Google
    The room amenitization can be better, the outdoors and compound are beautifully lawned and clean. Surprise that no TV screens are in the rooms! Staff need a bit more training for service. No Ala-carte menu in restaurant. The road leading to the place needs to be improved.

  • 5/5 Sam A. 4 months ago on Google
    I had breakfast here and it was really nice. The place looks beautiful and romantic. I recommend it for a couple or honeymoon. There is also a select classy whiskeys available. It’s an ascape from noise and town

  • 4/5 M. A. 4 months ago on Google
    1. "Yo, I gotta say, Masheda Palace on Mityana Road is a total winner! The customer service was on point, with super friendly staff who made me feel like a VIP." 2. "Listen up, folks! Masheda Palace is where it's at. The vibes were amazing, and the whole place had this cool, chill atmosphere. It's the perfect spot to brunch and unwind." 3. "Alright, let's talk about the food at Masheda Palace. It was next level! The brunch options were off the charts, with a mix of classic and unique dishes that had my taste buds doing a happy dance." 4. "You won't believe the location of Masheda Palace. It's smack dab near Buyala, making it super convenient for all you foodies out there. Plus, the views from the place were Instagram-worthy, no doubt." Thanks so much for everything @Masheda Palms.

  • 5/5 Namujju J. 4 months ago on Google
    the place so cosy,with hospitable reception and staff.thank you for the best vacation experience for me and my hubby

  • 5/5 Katana S. 4 months ago on Google
    When I visited this place I couldn't believe my eyes its so beautiful and there serveses are amazing 😍 not to talk about the food

  • 5/5 stellah n. 4 months ago on Google
    The location was perfect, the staff at the resort were so friendly and helpful. They made our stay so enjoyable and comfortable.

  • 1/5 Najjingo R. 4 months ago on Google
    I really experienced good hospitality, comfy rooms, cleanliness was on point and they really have good chefs who prepar yummy dishes .and trust me this place is home away from home.

  • 5/5 MUFAPA AGRI S. 5 months ago on Google
    Very good place with super natural infrastructures. Good for vacation ☺️ Well defined food, good rooms, hospitable workers

  • 4/5 Mutalonsa I. 4 months ago on Google
    went for my sisters wedding but i like the environment, it was so peaceful and calm given i was tired and wanted to rest. the service was really nice with very friendly people.

  • 4/5 Davies S. 5 months ago on Google
    Good location. Friendly service. Unfortunately there was no WiFi or Fitness centre at all and the hot water in our room was not working on the last night.

  • 5/5 Natumi D. 1 year ago on Google
    The area was cool, fresh air, silent and others so I loved it so much

  • 4/5 Sylvia B. 11 months ago on Google
    The place has good ambience good for relaxation but the road from the main road is bad

  • 4/5 Mateega A. 1 year ago on Google
    It has a good lightning and night life, good for gateways,

  • 5/5 Bashabe j. 1 year ago on Google
    Good feeling..abt the place ..its cool air

  • 3/5 Brendah M. 1 year ago on Google
    The rooms are great..food is great... service still needs some work though

  • 5/5 Ajaru E. 1 year ago on Google
    Very nice place with decorated reception and delicious meals, good and hardworking staff dedicated to their work, beautiful walkways adorable atmosphere.

  • 1/5 Joanne N. 1 year ago on Google
    Very bad experience with this place, they say a different place upon booking, a bill comes with different ridiculous prices almost double. Everything is just overrated, every ka spot you go to take pics .. they charge that. So u keep moving around taking pics while your bill is rocketing just like that. I can't recommend.

  • 5/5 David B. 1 year ago on Google
    An incredible place to Retreat to, if you are looking for a smart and glamorous place out of Kla.

  • 5/5 Bruno C. 1 year ago on Google
    Very welcoming and nice food. Kudos to Seera

  • 5/5 Kevina W. 1 year ago on Google
    It is a wonderful get away, relaxing and spacious to have a gathering

  • 5/5 ssewanyana m. 1 year ago on Google
    I really enjoyed the place its nice and well organized I really appreciated there services there is more abt mashed Resort

  • 1/5 winnie k. 1 year ago on Google
    This was second time at Masheda Palms. I made a booking for a birthday party and paid 50% deposit. On my arrival the manager (Derrick) who helped me book had not put my booking in the system.We had to change from having platters as pre - ordered to an alcarte menu. We had one waiter (David) who brought one order at a time (orders took over an hour) and were bombarded by flies. I doubt I will return and can only recommend with reservations.


Call +256 39 3252953 Open on Google Maps

Trends



Last updated:

Similar Resort hotels nearby

Last updated:
()