2/5 Denise R. 1 year ago on Google
Some
staff
poorly
trained.
I
requested
a
double-toasted
English
muffin
w/butter.
When
I
bit
into
the
english
muffin,
it
was
soft
and
soggy
from
the
butter.
No
crunch
whatsoever.
Tasted
like
a
mouth
full
of
wet
dough
and
yeast.
Did
not
eat
anymore
of
it.
I
returned
and
showed
them,
so
they
could
prepare
another
as
I
requested.
The
person
who
originally
waited
on
me
said,
"
I
can't
do
anything
about
that,
I
don't
give
refunds."
I
didn't
ask
for
a
refund
I
want
it
made
over
the
way
I
requested.
A
different
person
stepped
in
and
asked
what
happened.
When
I
explained
it
to
her,
she
instructed
them
to
remake
it
and
double
toast
it.
FYI
When
the
original
order
was
given
I
asked
the
person
taking
the
order
if
she
told
the
guy
cooking
that
I
wanted
it
double
toasted,
she
said
yes.
I
seriously
doubt
it.