3/5 Edward C. 5 months ago on Google
Update:
the
customer
service
team
finally
got
in
touch
with
me
to
discuss
the
issues
after
I
posted
this
review
and
offered
me
a
10%
refund
on
the
rack
due
to
the
issues
mentioned
below,
which
should
have
equated
to
around
£190.
They
sent
me
£161
back
for
some
reason,
and
I
can’t
be
bothered
going
back
and
forwards
with
them
any
more
so
I’ve
added
a
star
to
the
rating
and
I’m
going
to
leave
it
at
that.
Original
review:
Ordering
process
was
good,
I
spoke
to
Michael
via
email/phone
and
got
a
fair
deal
on
a
CTX5
rack,
barbell
and
weights,
bench,
leg
press
attachment
and
jammer
arms.
Things
started
to
go
downhill
with
the
delivery
process.
I
was
told
the
courier
would
contact
me
to
arrange
a
delivery
slot,
this
never
happened,
and
when
I
called
the
courier
company
they
had
no
details
of
the
delivery
and
passed
me
on
to
another
courier
in
my
area
who
were
equally
useless.
Powerhouse
customer
service
assured
me
that
the
delivery
was
booked
for
the
date
I
wanted,
but
the
couriers
lost
the
pallet
with
all
my
equipment
on
and
in
the
end
it
was
delivered
late
and
on
a
random
day
-
luckily
I
was
at
home.
The
kit
I
ordered
is
great
and
wasn’t
too
hard
to
assemble
on
my
own,
however
several
parts
were
scratched/damaged,
I
sent
photos
and
was
assured
that
this
would
be
given
to
Customer
Services
to
discuss
some
form
of
compensation,
and
this
hasn’t
happened.
The
jammer
arms
weren’t
in
stock
and
I
was
told
they
would
be
delivered
at
the
end
of
September,
when
this
date
came
I
was
told
it
would
then
be
the
end
of
October,
thankfully
they
did
eventually
arrive
then
but
it
was
significantly
later
than
I
was
promised
when
I
bought
the
equipment.
Another
issue
was
with
the
smith
machine.
From
the
dimensions
on
the
website
I
thought
the
rack
would
fit
fine
in
my
garage
and
it
does,
however
the
counter
weights
for
the
smith
machine
are
very
big
and
my
ceiling
was
too
low
to
get
them
in,
so
the
smith
machine
is
relatively
heavy
even
with
no
plates.
It’s
not
a
problem
for
me
so
much
but
my
partner
is
very
petite
and
it’s
too
heavy
for
her.
Considering
this
was
a
home
gym
for
us
both
it’s
lost
that
utility
so
be
careful
when
ordering
this
rack,
you
will
need
more
height
than
mentioned
on
the
website!
I
mentioned
this
when
I
sent
the
pictures
of
the
damage
and
was
told
they
could
potentially
send
some
smaller
counterweights
but
again
Customer
Services
haven’t
bothered
to
get
in
touch
with
me.
Overall
the
company
seems
to
be
very
helpful
when
buying
your
stuff
but
then
pretty
useless
once
that
is
done.
The
delivery
was
really
poor
and
dealing
with
the
subsequent
issues
has
been
too.
Not
great
when
spending
over
£3000!
