5/5 Kate B. 10 months ago on Google
In
response
to
the
review
that
was
left
by
Anushri
Prasad
I
own
Beeches
Kennels
so
wanted
to
put
the
record
straight.
We
are
not
only
saddened
but
also
very
surprised
to
read
your
google
review
mainly
because
after
a
visit
back
in
April,
1x
trial
day
and
1x
over
night
stay
at
the
beginning
of
May,
you
did
not
at
any
point
bring
up
any
of
these
concerns
with
me
the
owner,
who
showed
you
around,
but
to
any
of
our
caring
staff.
The
idea
of
a
visit
first
is
to
meet
you
and
your
dog,
and
talk
through
questions
and
concerns
you
may
have.
To
also
show
you
our
facilities
and
most
of
all
talk
you
through
our
routine
so
that
you
can
make
an
informed
decision
about
whether
you
feel
kennels
are
appropriate
for
your
dog
as
you
know
him
best.
After
a
visit
we
encourage
a
day
trial
so
we
can
get
to
know
each
other,
followed
up
with
a
trial
over
night.
You
were
very
keen
to
attend
both
of
these
which
were
both
very
positive.
We
always
explain
that
if
we
feel
kennels
is
not
an
option
for
your
dog
re
stress
levels,
there
are
other
options
such
as
house
sitters
or
home
boarders,
that
might
be
more
appropriate.
This
is
because
kennels
are
not
always
suitable
for
everyone
and
it’s
very
important
to
us
that
our
customers
are
happy.
You
asked
to
be
put
on
our
waiting
list
for
a
large
period
of
time
this
summer
and
still
are
on
our
waiting
list
because
at
no
time
have
you
spoken
to
us
about
your
concerns?
I
will
of
course
remove
you
from
our
list
now
as
I
do
gain
from
your
review
you
obviously
don’t
want
the
booking.
However
in
future
a
phone
call
or
chat
would
of
been
appreciated
so
that
we
could
be
given
a
right
to
reply.
Just
to
answer
a
couple
of
points
raised
in
your
review,
it
is
a
kennels
so
the
staff
do
go
home
at
night
however
as
explained
in
the
visit
we
the
owners
live
on
site.
We
check
dogs
over
night
and
dogs
are
never
left
to
struggle
if
they
are
unhappy.
We
will
always
make
every
effort
to
contact
owners.
The
kennels
consist
of
a
sleeping
area
and
a
separate
run
area
that
is
accessible
through
a
hatch
incase
they
do
need
to
go
to
the
toilet.
It
is
not
necessary
for
them
to
do
this
in
their
sleeping
area.
I
would
also
like
to
point
out
we
are
recommended
and
approved
by
Sevenoaks
council
to
which
we
received
a
5
star
rating.
It’s
always
very
frustrating
when
customer
feels
the
need
to
take
to
google
review
before
they
have
spoken
to
us.
I
know
this
happens
a
lot
in
all
walks
of
life
but
it’s
the
first
time
it’s
happened
to
us
as
a
business
and
I
take
your
comments
very
personally,
especially
after
everything
we
have
done,
including
putting
you
on
our
waiting
list
only
to
read
online
you
actually
won’t
use
us
again
even
if
we
had
a
space!
Always
here
if
you
want
to
chat
about
any
of
the
points
you
brought
up
just
give
us
a
ring.
