23/1/24 Been told apex across our roof is completely broken and needs replacing, god knows how long it’s been broken for because WDH do not maintain buildings just wait till they are completely broken. Still waiting for our roof to be fixed. In the mean time we have multiple rats living in our loft. Pest control coming round every few days to put down bait. 4 trays of bait is being ate by the rats within just 2 or 3 days! We’ve had pest control out 3 times now to put more poison down. Rats still alive. Until our roof is fixed rats will not die and keep multiplying! Just hope they don’t come into the kitchen again. Had rats for WEEKS now!! Edit 14/1/24 GOING TO WAKEFIELD EXPRESS HAD ENOUGH. Due to WDH incompetence of ignoring our multiple repair requests we ended up with a RAT IN THE KITCHEN at 1.30am. Multiple reports of holes in the roof and a boiler left unfilled where you can see brickwork and cobwebs. New boiler was fitted 10 months ago and has been left as pictured ever since! Reported scratching noises above bedroom over a week ago but was told pest control are busy at the moment so it led to it getting into the kitchen. No surprise with the amount of holes in our roof and in the kitchen. Absolutely disgusting, since we had a new boiler fitted it’s been left in this disgusting state as pictured. The external pest control worker was shocked to hear that our repairs have been ignored or jobs only half completed and that we reported the rat 10 days ago in the roof. SHOCKING, WDH NEEDS TO GET TAKEN TO COURT. 0 STARS. AWFUL AWFUL AWFUL. My boyfriend has been reporting a disrespect noisy neighbour for noise harassment since he moved in 2019 just before I met him.. nearly 3 years later constant complaints with evidence, logs, recordings nearly every day of loud bassy music and have recently been told there isn’t enough evidence to do anything. They did a noise agreement with the neighbour in which they made the neighbour agree to keep music to a certain level which we witnessed and we couldn’t even hear the music! Of course the neighbour didn’t stick to it. According to WDH that was apparently nothing official so what was the point exactly?!?! My boyfriend is sick of hearing his loud bassy music and his constant shouting day in and day out that my boyfriend has recently wanted to give him the same behaviour back as for years NO ONE has helped, it’s just been dismissed like it’s something we should just put up with. Now my boyfriend is being accused of going against the tenancy agreement and they are threatening us by mentioning about eviction!!! Even mentioning that we should perhaps look at other housing companies or think of alternative property. My boyfriend is the victim in all this. For the first year he ignored the music, constantly put headphones in, but he shouldn’t of had to do that!! If he doesn’t get help or support of course he will react! There’s only so much one person can take!! Mine and my boyfriends mental health is bad enough as it is and now we don’t feel safe in this property as everything is being twisted on us now. My dad worked for a housing association before and said that harassment and noise nuisance is taken extremely seriously. Not with this company, they go round in circles and never support or help. They don’t care about anyones mental health or wellbeing. We have been trying to move for a while now all this stress is making us SO Ill. WDH don’t care, what’s next you going to make us homeless? DISGUSTING. ABSOLUTELY DISGUSTING. Every doctor or professional counsellor I’ve spoken to also think it’s SO WRONG that we are having to be put through this.

Not fit for purpose. No adherence to their own policy, rude operatives who lie to get you off the phone and treat you with absolute disdain for having the nerve to question them (quite narcissistic) - “4 weeks, no 8 weeks, no 10 weeks” - to be told by another organisation that it’s more like 18months to 2 years. A system that won’t hold itself to account, despite a waiting list of 27000 people and a backlog which to me points to gross incompetence in management. It’s an insult to the council’s health and wellbeing strategy and a total disgrace where the “housing first” models are concerned, which then impacts massively on wellbeing. I am sofa surfing due to incompetence, as my name was not added to a tenancy I was in, despite being told this was an “automatic process”, which left me with no protected rights to my own home. All I’ve had so far is excuses and a circular conversation about how it’s “not the advisors fault”, yet they aren’t forthcoming with where you can actually log a complaint that is treated seriously.

I don't rent from this 'association' however rang to speak to someone regarding a relative that was in hospital to inform them of the situation as the rent may not be paid for a while.The "customer adviser" was very monotone and severely lacked any empathy. "I'll put a note on the account" isn't exactly what I wanted to hear. No reassurance given or any helpful advice. Not surprising that people take their own lives when having to deal with 'robots' like these. WDH, get your staff some proper training or seek out more suitable employees that have at least an ounce of customer care skills or empathy.

Where to start. I was registered homeless while heavily pregnant, was told I'm not a priority as I have somewhere to sleep (a sofa) was given a house 2 days before I gave birth. So had absolutely nothing and no money, didnt have chance to while 'living' on a sofa. On top of that, I've been getting harassed by a neighbour and have been tirelessly trying to get moved. Police have been involved, my doctor has been involved. Yet me and my daughter are still in this house near this horrible man. He is private rent so nothing will be done about him. Currently trying our absolute hardest to save up so we can no longer be trapped here. My anxiety is the worst it's ever been.

Been on council list for well over 6 years bidding on property that are right for me i have 2 children now and one is possible adhd ive rang and spoke no end of times to different advisors and got no help not been offered one viewing never mind a property my son needs his personal space ive explained im in a a 2 bed house with bith my kids and my mum still not offered anything how long does it take to be offered a place personally i think its disgusting all i get is im on a list how long are these lusts its been years

Absolutely appalling organisation that isn't interested in rectifying repairs or safety issues they don't mind their tenants living in sub standard properties. Lazy tradesman who can't be bothered to turn up to appointments i could go on after 5 years I have been fighting them and 3 official complaints too many later, I have referred my complaint to the housing ombudsman who are now carrying out their own investigation. Honestly as soon as I can move I'm out! I see the same negative reviews on here are met by the same generic response which is to call them on the number to discuss, discuss what? A negative review your advisors will know nothing about! Laughable!

Reported repair in December and called today in January. Some rubble is falling from roof on to path next to house where people are walking. Very ignorant and rude women said - yeah it's already is reported, we will come when ever we have time, I said are you gonna wait till it will fall someone on head, she said well we are gonna come when we have time that's it. So costumer service is absolutely awful and if u don't want to work there go home.

They'd rather have crackheads and heroin addicts living in their flats and houses rather than people what want to make a life out of themselves. The Primrose House tower block had fire safety work done (meant to be done in 3 to 6 month) but took 2 plus years. The WDH did nothing and also the staff doing the jobs (Nicola who works at Kiers) did nothing but harass the people living here. You can get kicked out for having a cat but they can't kick out the crack and heroin dealers/takers who bring in the country line dealers. Who evers in charge needs to be put into these houses to experience what we experience rather than doing nothing. Plus the staff at the WDH Hub and Homesearch are clueless young girls or boys who no nothing and probably live with their parents so after work they don't care about what goes on. They need to start hiring people to sort these problems out and kick out the people rather then letting them get away with it with their apparent "mental health" which is caused by their own dumb fault for smoking crack and heroin.

Very unprofessional staff member just because a public auditor was there to film and put a drone up which they have a lawful right to. When members of staff are in public they have no right to privacy.

Please please please employers get that man the help he needs. You know the exact man I mean, the one from the video. He is a catstrophic event waiting to happen, one that will probably shock the nation too. Please suspend him and get him the mental help he needs before he does something terrible to anyone.

Sadly a review well well I don't go into WDH I go feeder stray cats in the fields next door to it but sadly I haven't seen the cat for a mum for so now

Well, what can I say...we had an issue at our home, rang the WDH number and spoke to H and she understood exactly what we needed, especially with it not being an emergency and we did not want to waste anyone's time. An electrician came this morning and explained what was happening with the issue and had it sorted in minutes and explained why it was happening! Thanks again for supporting tenants, especially we members of the older WDH gang!

It's been 3 weeks in our new property, it did take a while which is understandable. But Julie our housing officer found a perfect place for me and my partner. Now we couldn't be happier. Now focused on making this house a home. Many thanks everyone.

It was shocking didn’t know how to put the door right way up wrong hinge so I won’t my old hinges back I will do it my self

Quite good if you get through to them. On hold for over an hour and couldn't sit there any longer , so opted for the call back! This was on Thursday lunchtime, expected a call back on Friday but didn't happen. Don't offer a facility you can't service!!!!

What a bunch of useless, overpaid, backwards thinking, judgemental, patronising sxxxs. Ps/. Your recent roof and re-pointing work has been going on 4 months without completion!!!!!. you have a problem with my complaints about unfinished and substandard work. What are you paid for!!!! What are these tradesmen paid for!!!! PPS/ I pay my rent every month. Some of which comes directly from the government to you. Yet still I get bombarded with texts about overdue!!!!! Get rid of these overpaid idiots, and that goes for 90 percent of the government too!!!!!.

Wdh are excellent. It is 01 43 in the morning number 5 beales close market Weighton are having a party. And I start work at 07.00.they May work but I do.

Visiting for a tenants meeting. They looked after us very well. Seemed to be a very well organised office.

Just phoned and got Sam in Pontefract have to say she was so helpful and friendly re a query I had about my fencing and it going back to 2014 she found the paperwork and confirmed my query. Excellent made my day