Not even worth a star for the manger she works in Andover High Street Postoffice. I ’ve been served by the postoffice manager (Big lady with glasses on), she was rude and bad attitude being in front of the counter towards customers. I think she doesn’t suitable for this role, all about providing customer service and she even lack of basic manners.👎🏻👎🏻👎🏻 i wish the management can read this.

What is happening to our postal service! We haven't had any post for over a week, waiting for some important letters. Post Office senior managers should be sacked without compensation.

Rude, unhelpful staff, long wait. They seem to think they're doing you a favour by even serving you.

Short on staff = unpleasant customer experience = unhappy customers = miserable staff = more unhappy customers Another example of greedy executives getting rich by making people miserable.

Customer service is shocking. Waiting in queue for ages waiting for service from only one colleague serving. There was another staff member sat immediately opposite me, in front of a ‘sorry we are closed’ sign, eating and drinking and basically ignoring all the customers waiting. How difficult would it have been for her to apologise to us for the delay or at the very least acknowledge that we are there. Another customer asked her a question and her response was extremely rude. It is a shame that this is andovers main post office as the service is always terrible and staff don’t care about customer service.

Couldn't renew driving licence. After queing for 10 or 15 mins only to get smirked at and told 'we don't do that here' was not a good experience at all. Why did they ever close the main post office?!

Went to collect my item yesterday to find a sign saying due to unforeseen circumstances blah blah they would close at 12:00 dated 28th May. Unfortunate but not a big deal I could go the next day instead. Turn up on the 29th at around 12:30 and the same sign is up no alterations and the site is closed. Waste of time and very irritating.

All of the staff and management I encountered during my visit today at the Post Office in WHSmith were fantastic.

Ended up leaving as although I was first in line, people then started a line somewhere else, although the guy clearly saw me first, he went with the majority. I rejoined that line and eventually gave up as no one was keeping distance and had my child with me.

Went to have an ID verications carried out, was told i needed to bring photocopies aswell as originals which i did not have. Turns out I dont need the photocopies so was misinformed by the staff. Wasted my morning off work not happy.

Shut down now, maybe they open somewhere else in town. Very slow service but staff were helpful.

Post keeps being delivered to a different road 7 times and we are getting mail for other side of town. Wish sorting office would read address before delivering. Thank for letting us miss an important appointment

Was given a 12 hour delivery window. On hour 9, the driver came in to the car park of my flat, then drove off again. Complete waste of my time, and now adding more delays to when it’ll be delivered.

If i could give 0 stars i would. By far the worst PO ive ever had the experience of using. Queues coming out the door. To reduce queing, use the self checkouts, oh no they dont work either. Hire more than 1 staff member to serve 30+ customers.