3/5 Cheryl F. 3 years ago on Google
I
met
my
friend
here
for
lunch
as
our
first
time
eating
out
since
lockdown
eased.
The
food
was
overall
good
quality
&
mine
was
good
however
my
friend
found
a
hair
in
her
sandwich
so
she
sent
it
back
politely,
they
got
another
&
there
was
then
fluff
in
it,
by
this
point
she
didn’t
really
fancy
it
so
went
without.
Also
the
replacement
sandwich
had
barely
any
chicken,
in
comparison
to
a
first
generously
filled
one.
She
went
inside
to
be
discreet,
no
offer
was
made
to
refund
&
the
staff
apologised
but
no
actual
effort
to
rectify,
seemed
more
lip
service.
She
asked
for
the
manager
who
refunded
the
whole
order,
dealt
with
the
situation
adequately
&
was
understanding/totally
on
the
ball.
The
shop
&
order
system
inside
seemed
very
organised
Covid
wise
but
outside
not
so;
I
had
to
move
a
previous
tray
from
our
table
onto
a
provided
clearing
table
(after
10-15
mins),
then
when
I
put
our
own
tray
on
the
clearing
table
at
the
end,
it
hadn’t
been
cleared
so
I
had
to
move
someone
else’s
tray
aside
to
make
space.
Just
unnecessary
risk
to
myself
&
others
of
passing
the
virus
when
it
could
easily
be
cleared
at
regular
intervals,
not
really
acceptable
in
a
pandemic.
As
my
friend
explained
to
the
manager,
we
were
so
pleased
to
be
eating
out
&
it
just
ruined
the
experience,
we’d
far
sooner
have
paid
for
the
meal
with
everything
as
it
should
be.
The
surroundings
are
lovely,
the
drive
up
is
beautiful
with
flowers,
it
could
be
it
was
just
an
off
day
as
it
wasn’t
overly
busy
so
I
wouldn’t
hasten
to
return
as
it
would
put
me
off.
Thank
you
to
the
manager
however
for
her
assistance,
she
couldn’t
have
done
anymore.