I was receiving care from Healthy Minds, which I waited over a year for. Great and friendly people, they suspected something was going on with me, more along the sinister lines. My care with them came to a halt as they believed they couldn't provide me with the higher care I needed. So I got referred to this centre, for secondary care. I had to wait a long time, to just receive an assessment. They completely dismissed everything I said, and said they wont do anything for me until I've tried every type of medication, because someone with a condition would have done that first before going to them. And the fact I wouldn't be working if I had a serious illness despite that being something I HAVE to do to NOT be homeless. It is not something I want to do. It has been far from easy and has only made me worse. So after explaining my situation, again. Very hard to talk about situations, they dismissed my case after this and told me to talk to my GP about medication. That's all the support I am getting. I practically begged them for help, I have been in need for a long time coming. And thought I would finally get the support I needed. My family are thankful everyday that I am here.

Got referred here to get diagnosed and they tell my mum that they don't do that! How can u help someone with a possible complex mental disorder if you won't diagnose them? How can you know what the right treatment to use. Sorry but without a diagnosis, and going a bunch of forms of treatment is just going to do more harm. Thinking what's actually wrong with you; what mental disorder you have. It's also all online. So you have to do online calls. I have really bad anxiety and I cant do that. BMeant to make sure the patients are safe mentally and you cant do that. Back to square one. Thanks alot. On the verge of going private now

I'm sharing this for anyone else who might of experienced similar, your not alone, and it's not your fault. I attended for an assessment today, i started to feel incredibly overwhelmed 10 minutes in, I asked to step outside for a breather to calm down, the reply from the assessor was we have only just started, I felt obligated to justify why, from then on I felt powerless.I was told in exactly these words 'I'm surprised you hadn't mentioned this earlier', over a symptom I'm experiencing. I was treated as if had done something wrong, again later on he told me I needed to go back to the doctor's, he was surprised over the length of time I was on medication and the effectiveness of it, again incredibly unhelpful and triggering as I've fought for what I am on. Later on I requested I wanted to see a psychiatrist after being told initially I needed 'healthy minds' He said no problem, if he had told me before this was an option it would of reduced some of the upset. I explained after how I was feeling towards the experience why and a better way of doing it. I was told I'm sorry, but it's over now it's ok. I complained to another two staff members over this and over previous experience of the community mental health team, to be told my previous experience was wrong of CMA , as they don't use scales so the rating that was on my report couldn't be true, and that my feelings and perspectives of my experience of the assessment were not right, really this had happened it was because we were trying to help you. I have issues because I grew up in an environment where I was constantly gas lighted. I re-experienced this today in a place where there should be understanding and compassion.

Attended an assessment last week and a meeting with the Dr the day after, have called 5 times in two days because my partner is distressed and anxious about her medication, only to be told Dr isn't here and no further forward. This place is supposed to be a Support Hub, instead it's just a waste of money

If you have Depression and Mental Health issues, please avoid this. The Doctors have no idea what they are doing and nor are they interested, the Doctor messed around with my Medication and put my life in Danger by prescribing a Antidepressant knowing full well it was not to be taken with Epilepsy as I have Epilepsy and take Epilepsy Medications. Since the change in my Medications, my Mental Health has Detoriated rapidly and wanting to kill myself, I have stopped Eating and have no strength to carry on anymore. Pleaded for help but apparently they have no Doctors. I don't think I will be alive for much longer but these Authorities have failed me and I strongly advise everyone to avoid this place unless you want to die because they are excellent in pushing Vulnerable Adults battling Severe Depression and Anxiety to kill themselves. Miss Zahira Bibi

I was told that the waiting list for therapy is about a year and a half. She said I could be transferred back to primary mental health care (wellbeing) which would have shorter waiting times, but that my case might be too severe and I could just be transferred straight back to secondary. When I said I couldn't wait that long she simply told me "that's just how the system works". In what world am I in a place to wait a YEAR AND A HALF for treatment if i'm "too severe" to be seen by the wellbeing team. I also have rung up 4 times asking them to pass on a message to my psychiatrist over the course of two months, and the message still hasn't been passed on. Apart from my psychiatrist, nobody here listens to me or follows up with what they say they're going to do

9:30-1:30 Monday-Friday the Sutherland Centre only offer appointments in this time. It’s not accessible for people who work at all. So us people who work, are we not allowed to have mental health issues? When are we supposed to be able to access help?

Rubbish. There is no help or support. I run a group for mental health support and the center has let down every one who used them. Bad mental health support is more harmful than no support at all. It really needs closing or some better staff. Don't recommend at all.. Stephen. ( A Friendly Face AFF)

Not even worth the star you have to give to leave a review. This organisation wants people dead. The service can’t be this bad by accident, this has got to be by design. This service is narcissistic and manipulative. How the people that work here sleep at night bewilders me.

The worst place you could go in Staffordshire for mental health. Suffering is better than listening to these “professionals” put words in your mouth and not listen at all. Condescending looks and nods of the head. Uncaring and old fashioned. False promises. I just received a discharge letter that said I was the one that said this and that but I did not say any of the words mentioned. I can’t even count the amount of times my appointments were rescheduled or cancelled the day before. Just don’t even bother. Samaritans: 116 123

Nicest way possibly it's good to see other people have had bad experiences and lack of care from the Sutherland centre so I'm not alone. If I could rate lower then 1 star I would! Awful place

I can report positive changes and a care plan presented to me in a timely fashion by the Secretaries. I had a video appointment with a lovely Doctor who was interested in me and not about the meds I take. I even got my next appointment through the post this morning. Thanks to everybody in getting the information to the GP double quick.

Shocking and very unhelpful mental health service. My review is due to being discharged from the service without any notice, leaving me to be left with no medication for nearly two weeks currently. I was withdrawn from the service due to missing telephone appointments (which yes is wrong on my behalf) but could not be helped as they always rescheduled my appointments, being 3 times once, leaving me to eventually forget what date it was, and that’s meant to be fully my fault? And when mentioning this to the team, and the fact they’ve made this decision without sending me a letter or calling me first and leaving me with no medication, all I heard was “yes I understand” and “I’m sorry” but that’s meant to justify purposely leaving a young adult with no medication to treat their poor mental health whose been at your service for over 2 years. Honestly, I think it’s disgusting and no wonder it’s rated 1 star on google. Which tells me other people have experienced the same anger and frustration as me.

I waited 4 years to be under the Sutherland, after a trainee, a psychologist and a therapist that didn’t work out I was discharged, I’m the first person to ever ask to change therapist after 3 times, it’s unheard of so they wouldn’t let me and discharged me. Had a horrendous assessment there, had 3 assessments all together, didn’t get in, what got me in was going to a private psychiatrist who contacted them then I was under them. The trainee was reading off a PowerPoint, when I speak about stuff her response didn’t make any sense as in she didn’t understand me, it made me feel uncomfortable she was the same age as me. The coping skills weren’t correlating with what I was feeling at the time, they were for when you have intense emotions so dunk your head in cold water type thing, I was dissociated and emotionally numb. The psychologist was emotionless and not very responsive, felt like opening up to a brick wall, she also seemed uptight. A response she did have once was a very poor response from me saying something that falls under cptsd, it’s like it was a personal response. She had no empathy and her fake smile made me uncomfortable. The therapist used humour and fake friendliness at first as a cheap way to make me trust him, multiple times he used self deprecating humour towards himself which I thought was quite odd. He also seemed to be lacking empathy and compassion. When I said I didn’t feel like it was a safe space I was told I should think about how I can make it a safe space. He said I couldn’t have the goal of being content because it can’t be measured. I said another goal of being able to feel and express anger and sadness he said feeling those aren’t going to do you any favours, to me repressing them won’t do me any favours. He came out with so much rubbish. In my opinion a therapist has to figure how to make the person feel safe, validated, feel better and offer support, that’s the foundation. It’s important for them to be empathetic and compassionate so you can feel like you’re in a safe and trusting space to open up. The Sutherland centre does not offer this, they’re clueless and have no empathy, at the end of the day they still get paid, they get paid for doing a terrible job and if you raise valid issues then you’re the problem because you’re the difficult mentally ill person and they’re the one with the degree. The system is broken and having that piece of paper doesn’t mean anything. I wish there was a support group for people who have experienced the hell that is the Sutherland centre.

After been referred by my doctor's multiple time they refused to see me and went against a professional psychology doctors who specialises in BPD and still undermined him saying I was fine and nothing to worry about worse place I've ever seen believe people when they say they need help joke of an establishment if I could rate 0 I would

I haven't had a bad experience here as of yet. I have been under these for a year and my psychologist as been absolutely brilliant kept me upto date on my mental health and didnt give up until she found my problem..after my own doctors miss diagnosed me they have found out what is wrong . I am now medicated and slowly getting back to normality.