1/5 Karen S. 1 year ago on Google • 5 reviews
My
15
minute
checkup
was
cancelled
with
an
hour
and
a
halfs
notice
back
in
March
-
apparently
my
dentist
was
seeing
emergency
patients.
I
was
thanked
by
a
very
pleasant
receptionist
for
being
so
understanding
-
I
was
actually
very
nice
and
said
I
felt
sorry
for
her
that
she
and
the
other
staff
were
most
probably
on
the
receiving
end
of
quite
abusive
calls
at
the
moment
-
although
obviously
I
was
inwardly
annoyed
to
be
told
so
late
on.
I
was
told
to
ring
back
in
a
couple
of
months
to
rearrange.
Alarm
bells
were
ringing
as
I
couldn't
understand
why
I
had
to
wait
before
rebooking,
but
the
phone
call
caught
me
by
surprise.
So
yesterday
I
rang
to
make
an
appointment.
A
very
different
receptionist
answered
-
well,
let's
just
say
that
she
could
do
with
some
training
as
to
how
she
speaks
to
people.
Matter
of
fact,
rude,
talking
down
to
me
as
if
I
was
nothing
-
like
something
she
had
stepped
in.
Even
this
morning,
I
still
feel
so
upset
with
the
complete
lack
of
empathy
regarding
how
she
told
me
that
my
dentist
in
fact
left
3
weeks
ago.
I
told
her
(not
shouted
-
spoke
-
all
the
time
reiterating
that
I
wasn't
complaining
to
her
personally)
that
the
whole
situation
was
disgusting
and
I
knew
this
would
happen
-
they
should
just
have
been
honest
with
me
from
the
start.
The
phone
went
dead.
I
rang
back
asking
why
the
phone
had
been
put
down
on
me,
but
she
thought
I
had
ended
the
call!?
I
said
no
I
hadn't
and
I
seriously
needed
to
know
what
to
do
with
my
notes
and
that
of
my
child.
I
have
been
with
Vine
for
around
14
years
and
will
now
have
to
go
private
and
find
a
dentist
elsewhere
-
after
how
I
have
been
treated,
they
have
lost
two
further
patients
-
not
that
I
think
that
they
actually
care!!
