Bought a pair of jeans online, worn once, it was too tight on my chest so decided to return it in the store. The blond manager was extremely unhelpful and said I cannot return it because its not in the original state. Now I will just buy cloths, just stare at them to find out if they fit me, am scared of trying them on what if I cannot return it if it doesn’t fit me!!

This store will overcharge you more than what’s on the price tag!!! Please be aware of this! Not sure on the legality of this. Wanted to buy a top that showed up as 12.99€. Once the lady on the toll scanned it, it came up as £15.99 I told her that the price is wrong, and if converted from euros to pounds, it would be £11.40. It wouldn’t be an extra £3 more. Manager (very short blonde hair with glasses) then told me that because of “Brexit” and because of import and transportation costs, I’d need to pay extra? I have never in my life heard of something like this in any retail store. It’s bizarre for me to be charged extra because of brexit? What even? In the end, bought the top as I liked it. However I was charged more than what was shown on the price tag which doesn’t seem legal.

Bershka is a Spanish clothing retailer that is part of the Inditex group, which also owns Zara, Massimo Dutti, and Pull&Bear. Bershka is known for its trendy and affordable clothing for young people. Bershka has stores all over the world, including the United States, Canada, Europe, and Asia. The company's target market is young people aged 16-24, and its clothing is designed to reflect the latest trends. Bershka's clothing is generally of good quality, and the prices are very reasonable. The company often has sales, so it is possible to find great deals on clothing. Unfortunately it's usually untidy and the staff is unfriendly.

Went to pay for my items and the man at the till was talking to someone else the whole time. Asked if I wanted a bag and I said no but didn’t fold my clothes and just shoved a receipt on top of the pile. I had to reach over and fold my clothes and put them in my bag and I left without him speaking to me at all.

Not enough staff on tills. There was 6-7 people in a queue. Only one guy was on tills and the young lady (also a member of staff) next to him was just chatting with him! You don't respect your customers and their time. I didn't find it polite while having queue the staff is chatting on tills.

Yesterday my friend tried to return something, as she has been able to before. I witnessed the woman at the till being extremely rude and condescending to her, telling her that she couldn’t do it, in a very patronising and unprofessional tone. It upset her a lot and I’m disgusted at the attitude of this staff member.

Very nice shop, but only 1 person working on the tills, queued for over 5 mins, got fed up & left. More staff on the tills please!

I went to this store recently and wanted a top in a size small. They only had one available but it had a makeup stain on it. I noticed a mannequin had the top I wanted in the size I needed. I went to the counter and asked if they could either sell me the top at a reduced price or give me the top on the mannequin. They wouldn’t reduce it so the gentleman serving me asked what I assume is his boss if he could take the top off display. She said no because apparently she would then have to ‘steam it’ and that’s too much effort. I’ve worked in retail and I can’t count how many times I took apart a mannequin to give a customer a piece of clothing. So I was very disappointed. Great clothes, good workers but horrible management.

Staff were quite friendly, but their male clothing section was poor. Only a couple racks at the back and it wasn't marked as the male section. The shop was a decent size so I expected a little more otherwise it was fine.