Online sales - patchy service at best. Have let me done a few times now and the comms are non-existent. Weeks for a delivery of gloves that were showing in stock on their website and still no sign of them. Best avoid - alternatively you won’t go wrong with Aquanauts online shop (Plymouth)

Please avoid this store. Save your time, energy and money. I tried to purchase an item they advertised as ‘in stock’ and never got anywhere. After confirmation of my order I wait a week and receive no disapatch details. So I had to contact DLS as they hadn’t informed me of any delays. Response I get - ‘we had to get one in from supplier, but should be sent to you this week’….A week later no dispatch details and zero communication from DLS so I reached out again… this time ‘we still haven’t received it from supplier, I will contact them again’… another week and half later - nothing. So I contact DLS again and have to wait 2 days for a response just to say we haven’t got it we can issue you a refund…. Great! so after nearly a month of you taking my money, zero communication initiated from your side I am left with a few days to try and find this equipment before a dive trip. If you could have been honest from the very start, informed me that your web-sight was incorrect and the item was not in stock I would have ordered else where or initiated the refund earlier. Quite possibly some of the worst customer service dept or lack of one. Working days are Tuesday-Thursday. So good luck trying to get a response on any day other then these. As previously said. Stay away. Use mikes dive store or DIR Direct.

Waited months on item arriving as out of stock only for them to be sent while I was on holiday. I dont always check emails so missed the update from DiveLife. No notification from post office and eventually item returned to store. No issues so far. Then received a phone call from one of the most abrupt, patronising people I've ever had the misfortune to encounter. Some American guy who clearly had an attitude and complete lack of customer service experience. Never again! Absolutely appalling! Avoid this place like the plague. ** 12 days on and still no refund issued so far. No replies to emails either**

Had placed an order over for a week now. Payment was confirmed that's it. Silence. Like the experience of others, I've reached out through different communications channels. Dive Life Store made no attempts to reply and even acknowledge the messages. Scroll down and you'd see similar complaints from other customers (esp reviews made this year). The business has either shut or this is a scam.

I place an order two weeks ago, all items were in stock and suppose to be shipped within two days, no news even with several emails and chat message.... Impossible to cancel order.

Wish I read the reviews before making the purchase. Pretty much the same as all other frustrating comments as below - no communication at all with out of stock items and you can’t get a response at all with their chat bot.

Placed an order and then read some poor reviews and was a bit worried. Had absolutely no problems though. The fins I ordered arrived. Great price too.

Order placed In December 2023 (today is February 2024) heard nothing from them other than the auto emails saying order will be with me in 2-4 working days. Heard nothing so in January 2024 I emailed them asking for a refund. Still no reply. Raised a charge back with my bank and then within two days had an email asking for me to cancel charge back and today I have received the goods. Even though when they emailed me I told them I would t cancel charge back. Avoid avoid avoid. Complete joke.

Great communication and great product. Really impressed with the service

Two separate orders for small items that showed as 'ships in 2 - 3 days'. Both items pretty normal standard things that any decent dive shop would have. First order took 7 days to arrive, the second 15. Unimpressive, especially as shipping totalled £14.50 for two small packets.