Friendly and helpful staff. Good distance measure in place. Update 26/03/2022 Today I spend around £700 on wood materials and some accessories ! Youngsters staff very unfriendly and trying to run away ASAP giving you sharp answers and NEVER asked if I need any other help !!! 👎👎👎 For this reason I give up buying around 27 decking boards and spend other £400 on B&Q 👆 This store is waste of time if you don't do your homework online and know what you want !☝️ I bought a cordless drill with 2 battery only because knowing from the website. In a store wasn't in a shelf. Was in a back warehouse 👎

Unlike other DIY suppliers (B&Q) it was easy to find someone who knew exactly the products we required even though he was working in a totally different area, very easy arranging delivery and just flew through the tills thumbs 👍 up all round.

Bought a kitchen; Aweful! Terrible Customer Service, blamed me for everything and refused to return my phone calls. They say that you can cancel your order anytime before delivery and then literally the day of delivery the fitters call up and delay everything so you CANT cancel. Then they go on holiday mid job! DO NOT BUY FROM WICKES! You have been warned

HAVING ORDERED ON LINE I FOUND OUT THAT THIS STORE WOULD BE DESPATCHING MY ITEMS, I WAS INFORMED THAT IT WAS A 2 MAN DELIVERY , WHEN IT ARRIVED ON BANK HOLIDAY MONDAY IT WAS A SINGLE MAN DELIVERY, THE DRIVER BROUGHT DOWN THE FIRST SHEET OF OSB 3 & COULDNT STOP RESULTING IN HIM HITTING MY FRONT DOOR FRAME CAUSING DAMAGE TO IT, I CALLED CUSTOMER SERVICES ON TUESDAY & WAS TOLD THAT SHE WOULD PASS ON MY DETAILS TO THE STORE MANAGER AS SHE COULD NOT DO ANYTHING, IT IS NOW 3-9-23 & I AM STILL WAITING FOR A CALL FROM SOMEONE, MY OSB 3 SHEET WASS SLIGHTLY DAMAGED BUT MY DOOR FRAME WILL COST HUNDREDS OF POUNDS TO FIX, IF ANYONE BOTHERS TO ANSWER THIS PLEASE DONT WASTE MY TIME TELLING ME TO CONTACT YOU ON SOCIAL MEDIA AS I DO NOT USE ANY OF THOSE SITES & YOU ALREADY HAVE ALL MY DETAILS, BECAUSE OF THE WAY I HAVE BEEN TREATED BY THIS COMPANY I AM SERIOUSLY CONSIDERING SEEKING LEGAL ADVICE, MY DOOR & FRAME ARE LESS THAN 2 YEARS OLD & I DONT HAVE THE MONEY TO JUST HAVE IT FIXED AT MY EXPENSE, I THOUGHT WICKES WAS A REPUTABLE COMPANY, CLEARLY THEY ARE NOT, NOT IF THIS IS HOW THEY TREAT CUSTOMERS

Very poor service. They have a delivery service which delivers fence panels in drawing room and a bunch of customer service staff awaiting to tell ' sorry'. Will never recommend this store in future.

Young woman that served us was very friendly and well spoken, so nice to be greeted by a warm person in the morning so well done to the Rayleigh branch. But On the way out there was a builder who's company was called Respond and Repair decided he would park directly in the disabled bays and therefore blocking any disabled person from using this area, I know not all disabilities can be seen but he wasn't disabled and didn't display a badge but he was a selfish person who didn't want to walk an extra 20 yards, so if you ever want any work done then don't use that company as they clearly don't care about others.

I am writing a review as I have now used Wickes on a few occasions, Rayleigh being my local store. I am giving 2 stars overall as their products aren't anything amazing, but nothing to grumble about either. The reason for not giving more stars is their poor delivery service, which I have used on 2 occasions now. The first time, my order was completely lost, was never delivered on the specified day and then claimed that they didn't even have my order. In the end it needed to be sourced from the Wickford branch and was delivered 2 days late. More recently I had a second order to be delivered. Confirmation that morning stated between 10am and 3pm. By 4:30pm I rang the store when it still hadn't turned up. After calling twice I finally reached someone the third time, at which point I had to wait for a call back from the dispatch manager. Apparently it was a really busy day and all orders are delayed, but he will get it dispatched right away and be with me within an hour, max hour and a half. I needed to be out the house at 6pm so this was fine, but also confirmed where they could leave it if they were delayed further. Come 6:15pm, still no delivery so I left the house. The SMS confirmation said it was delivered at 6:30pm (2hrs after calling) and to top it off, it was delivered to my neighbours house, not the designated safe place. The confirmation also noted that the order was created at 17:04 that day, so I suspect my delivery wasn't even due to be delivered until after I called the store. If their delivery service was a little more robust or reliable then it would be great, but I fail to see why they even have "notified delivery slots" and "parcel tracking" if they're not going to adhere to them anyway.

Sunday morning... needed some "emergency" aluminium extrusion and some electrical supplies.... Wicked had everything I needed. Would I go back again.... 100% yes 😁👍.