Poor customer service at no point was it explained the process of having to "build a suit" prior to coming to a prearranged visit where we had discussed on the phone wanting to try on suits Waited over 20 minutes to be seen for this appointment by a man who was nothing but sarcastic and handed us a booklet of suits to build online and to come back. No apology after travelling for 45 minutes and paying for parking. Wouldn't waste your time on such service. No response to email of complaint even though posting on their social media

I almost left it too late to hire 4 wedding suits but luckily chaplins came to the rescue. Well worth looking into, friendly staff who go above and beyond to help you out. Fantastic service and leek town is beautiful town. Best advice I can give is take the future wife with you like I did saves making any difficult decisions 😆

"Wedding 21.08.2021" A huge thank you to Colin and all the team at Chaplins Formal Hire, Leek for the recent hire of our wedding attire. The groom and all his men looked absolutely amazing. The suits arrived in plenty of time and the service at the final fitting when checking them all was first class. Its been a pleasure to support this local business and we cannot recommend them enough. Thank you, Mr and Mrs J Lovatt xxx

Went in the day before a big works doo with a last minute need to hire a suit, they sorted me out and got everything I needed even though they'd had a big booking already, top notch!

Went for a wedding party suit fitting. The staff were amazing. Knowledgeable, helpful and friendly. Highly recommended

Went with my husband to buy a suit for a wedding this summer and got fixed up straight away. Great service, knowledgeable, attentive, friendly and their selection is second to none. A brilliant customer experience that you can only get from independent shops. Highly recommended.

Went to enquire for wedding shots Such great service from Colin and a great price to hire for full set

As always, very friendly and helpful service. Reasonable prices and a wide selection of smart and casual wear. See you soon!