My stay at this hotel was part of a Costco travel package. From the start, the experience was not pleasant. When we arrived and we were checking in, we were told that they could not find our reservation. After some time, we were told that Costco travel reservations are entered manually by staff at the hotel and they had entered our reservation for September instead of March. We were waiting in the lobby tired from our travels for about 15 minutes while they figured this out. All we got from staff was a “sorry”. No one offered to make it right or offered any sort of compensation for their mistake. We were told that they had a room with a queen bed available and that we could go into the room and we could tell staff later on to separate the two twins beds they had put together to make a queen. Once we got to the room, there was actually no space for the two beds to be separated. There would have been no room for anyone to walk between the beds or for the beds to be pushed apart without someone coming in and removing one of the night tables at either side of the bed. For this reason, we didn’t bother asking for anyone to separate the beds. I’ve attached a picture of the bed. As for the room itself, there were cobwebs on two corners of the ceiling in the bathroom. Part of the wall in the shower was cracked and did not look clean. One of the light fixtures in the bathroom was just dangling. I’ve attached pictures of all of this. The lamp on the desk inside the room flickered when turned out. I also realized there was an issue with the lamp because the cable connected to the lamp was being held together by black duck tape. Housekeeping came into the room twice during our four day stay. On either occasion, they did not refill the shampoo or body wash bottles. This is because they didn’t bother to check. I had to ask the staff for more body wash. The bottles were not full when we arrived in our room to begin with. The hotel is in a good location because it’s close to the royal mile, but based on this experience I would not stay at this hotel again. I would also not recommend this hotel to anyone.

I absolutely have no idea how this place has all of the good reviews. Our stay was not as expected. I should have known when I had trouble booking the room on their website that I should have looked elsewhere, but the reviews were great so I called to make the reservation over the phone ( at a lovely international phone charge of $36). I specifically requested a quiet and private room that my husband and I were celebrating our 10 year anniversary and when we arrived no one wished us a happy anniversary or even could be bothered to smile, we were placed in a basement room outside of a busy restaurant….. we had to listen to that until at least 11pm each night. The room itself along with the entire facility needed to be deep cleaned and to say it was worn was an understatement. The water in the shower was one temperature, super hot and had no shower curtain so the water got everywhere, you also have to climb into the shower it was so awkward. Like I said, we were in the basement so they left cleaning supplies and large bags of linens lined up the hallway just outside of the elevator. The entire staff were unfriendly. We were lucky to have stayed several other nice places during our trip but Fraser Suites was awful, I have stayed at better places off the highway in the US. DONT WASTE YOUR MONEY.

I went to Edinburgh with my family for 2 days. The city was wonderful would highly recommend visiting there if you’re planning a trip to the United Kingdom, but our experience in this hotel was horrible. To start of the location of the hotel was probably the best part about it, the hotel is quite central in the old town part of Edinburgh. When we checked in we had booked 2 suites that could accommodate 5 guests as written on the website, but the staff told us we had to book an apartment to fit 5 guests even though we had pre booked our rooms online and we had the bookings with us. We payed the extra 50£ a night to upgrade to an apartment room, the rooms were mediocre at best, they were small with old creaking furniture and the air cons didn’t even work. Worst, there were spiders in the bathrooms. We tried to sleep but sleep didn’t come easy as it was boiling inside of the room. The next day we hoped to refresh ourselves with a good breakfast but what we saw shocked us. Disappointing, sad and atrocious are all understatements for what we saw. The hotel does not have a restaurant and breakfast was served in a small cafe adjoining the hotel. I have traveled to many countries around the world but I have never seen breakfast this disappointing, there was bread, croissants and some milk, that was it. No eggs no nothing. Edinburgh is an amazing city with a lot of great architecture and history but our stay at Fraser Suites made this trip dis satisfactory. There are many great hotels in Edinburgh but this one was not one of them.

Very comfortable & clean rooms with an amazing view over the old town. The staff was very friendly and attentive to our needs and even helped us with anything. The location is also amazing it’s right in the old town next to St.Giles Cathedral. Also very close to everything that is worth visiting (which is a lot).

I can’t say enough about this hotel. This was an unexpected and last minute booking. I reached out and was helped by Alison on the front desk. She was wonderful! My daughter and I immediately felt comfortable and at home. Gorgeous room, comfortable bedroom, the shower was the best I have ever had at a hotel, the small kitchen was well equipped and beyond convenient. Icing on the cake- open windows with the sound of bagpipes right down the street, as well as bells chiming from St. Giles Cathedral. We were treated like family and are already counting the days until we return! I would highly recommend this beautiful, and centrally located spot to anyone. I can’t say enough about all of the little added touches to make our stay memorable and special. Well done!

At Fraser Suites, Do Not Disturb means "join me in bed" evidently. I suggest anyone sort the reviews by date and you'll see this is definitely not a place to stay. The only thing this hotel has going for it is the location. At every hotel in the world, you have a check in and check out time. At Fraser, your room may not be ready at check in. Any compensation? No. Check out is at 11am. If you're still asleep at 9:30 WITH A DO NOT DISTURB SIGN ON THE DOOR, the housekeeping staff may just walk in on you without even so much as knocking. They certainly did for me! The excuse? They wanted to get a head start on turning the rooms over. Utterly inexcusable to experience at a hotel. The manager, Lorena, offered no solutions to the situation. The lift is closed. You'll see other reviews mention this. The owner response is that "everyone is notified". For me, this is true, but what isn't fair is that everyone is notified within a week of arrival. The lift is broken. Why aren't they notifying people now so they can find other accommodations? Another family member had a reservation and they got their notice 2 days before me, because they checked in 2 days before. If the hotel wanted to be honest with patrons, they'd notify everyone in a timely fashion. Avoid this hotel, full stop.

Read your reviews before staying here. It would appear Andre the current manager has read my TA review and emails and won’t provide a response. Andre appears to be leaving his post and it would appear the guests experience at this hotel aren’t important to him, possibly lost interest in the business. This was a specially planned weekend due to me and my fiancée getting engaged and an overall celebration of a good year, pastures new and the festive season. My first issue arose on arrival which unfortunately set the tone badly immediately. On 8th December at 22:06, I had a 3 minute phone call with Adeela who advised me to park at the APCOA New Street Car Park as Fraser Suites guests could take advantage of a 20% discount. When I asked about this on arrival, I was advised that this isn’t the case any more, even though it was just 7 days before when I had the conversation on the phone with Adeela. To put this in perspective, cancelling our train and driving costed us an extra £60 plus 2 hours travel time and the special discount swayed us. The team offered no apology and just continued to repeat the disappointing news about the car park. Adeela then became argumentative with my fianceè telling her, ‘wherever you park in Edinburgh you have to pay anyway’ which was an unnecessary and uncalled for comment this making things worse. We didn’t mind paying, it was the principle of the promise made by Adeela. As the two front of house members were providing no solution we put forward a compromise of the room being discounted to cover the difference. This worked out around £17.00 with the total bill being £612.00 - this was suggested on principle not on value. The Scottish lady with black hair advised with a rather rude tone, ‘that’s not for me to decide that's for my manager’. So we proceeded to ask for the manager to then be advised they wasn’t in. When we asked when they would be in we was advised bluntly that they didn’t know. When we asked for their contact information we was told they couldn’t disclose this information. I have since had a conversation with Adeela on the phone at 16:11 on 19th December who advised I couldn’t have the managers email and had to email the Sales email address - we still have no response. It strongly appeared that they couldn’t care less about the clientele staying in the great establishment they work in which I feel is a great loss of opportunity for the business and can only negatively impact repeat clientele, the key to many businesses. I strongly believe in ‘Going the extra mile’ but the two front of house member couldn’t execute the basics in customer care. Thankfully your new manager did offer an apology but the issues were left unresolved due to her being ‘very new’ to the establishment and not knowing how to handle it. She did advise she tried to apply the discount anyway but it may not work, and it didn’t. Upon check in, the black haired lady without checking, blurted out the total amount of the stay and the surprise flowers I organised for my fiancée for the morning after the proposal. Due to this I had to make this lady aware that there was a surprise proposal, this was during my fiancée nipping to the restroom. As I advised her of this, she shouted out ‘a proposal’ with a great lack of secrecy or consideration. Thankfully my fiancée was still in the rest room. When we entered our room there was a few more issues. The radiator not working in the lounge, the shower tap being snapped off and poorly repaired, holes in the walls, grout coming up from the bathroom floor tiles. The shower and radiator were both mentioned to the team via phone who advised someone would come up to solve the issue. We then received a call 5 minutes later to advise the maintenance team had left and we would have to wait until the following day for a shower with no solution provided again. I then had to take matters into my own hands to look at a room on floor 2 as the lady with the black hair refused.

Just returned from a fantastic weekend in the capital, staying at the Fraser Suites. Location is perfect, just off the Mile, 3 minute walk from the Castle and the Dungeons and loads to do in the surrounding area. Staff were fantastic, very helpful, especially Chris who sorted a few issues we had when we arrived regarding our suite, very professional and courteous. The rooms are spotlessly clean with daily housekeeping. The little kitchen area is brilliant for meals in and very well stocked with crockery, cutlery, pots etc. Would definitely recommend the adjacent restaurant, August 37 for eating out.....best burgers in town.

Perfect location, lovely room although a little small for the money as you're paying for location only. Room 304 looked out into the hotel rather than the amazing views that must be available, avoid that one!

My husband and I stayed here for 3 nights on our first trip to Scotland. The location of the hotel is absolutely perfect to explore downtown and is right off the Royal Mile. I was very excited to stay here after looking at their website online, however the experience we had was not great for the price. The carpet in our room was very dirty (see attached picture), the walls of the room were scratched/scuffed, and furniture looked well worn. There was a thermostat in the room and despite asking, we were still unsure if there was AC in the hotel. The thermostat was not adjustable. I understand that AC is not big in the UK due to the reasonable temperatures year round, but while we were there it was HOT and almost miserable getting ready and sleeping in the room. We were provided with a fan which helped. The fitness center was also closed for renovation during our stay which was disappointing. I think with a few upgrades, this would truly be a 4 star place to stay.

The location was great, just around the corner from the Royal Mile. Easy to walk from. Rooms are shabby and pretty worn out. We had issues with the heat as well. They were doing construction during our stay.

We were never able to use the "Frasier Connect" to use the room TV. Outside our room also seems to be the staff smoking spot. The shower was luxurious, although the dehumidifier fan didn't work (hence wanting to keep the window open). Got a bit of a shock when we found that breakfast wasn't included. Beds were comfortable and the room was clean. The reception people did manage to give us great advice on how to see some sites (for folks who want to get away from the tourist-heart of Edinburgh).

We stayed in room 411 in the courant suite and had a good night stay. This is one of the biggest hotel rooms I've ever stayed in. It was very modern with good views from the window. The location is definitely the best part of this hotel it's right in the centre with a very short walk to most places. The breakfast was a bit pricey but the variety was good and the food was all fresh. We were told to use the car park at the train station to receive a discount but when we arrived the car park was under construction and we couldn't get to it. We had to use a different car park which was very very expensive I know this isn't the hotels fault. Overall we had a brilliant couple of days here and would stay here again.

Rooms need some TLC and you can't have people visit you without registering at the front desk. Read the full description before booking. Otherwise it's a really nice and safe place to stay right across from St Giles' Cathedral. Well worth the visit.

Great location and service. Rooms were nice with high ceilings and attentive staff for any easy check-in. The location is perfect - close to the Royal Mile but off the side enough to be quiet - there is also a cab stand (that was never crowded) when you walk outside, turn right to go down the steps and walk to the nearby bridge, so you can get anywhere you want rather quickly.

I traveled to so many European countries and this hotel was one of the BEST. Best view. Our room direct view is Edinburgh palace Best Best location. So many important sites in edinburgh were less than 15 minutes walking distance. Great space of the room. Not small. High ceiling. And the most interesting yet so helpful one, they have towel warmer so that the bathroom will always warm everything we enter it. So mindful. Edinburgh is soon beautiful city. Fraser Suite completed the beautiful memory of Edinburgh.

To start with, the location of this hotel couldn’t be better. It is right on the Royal Mile with easy access to the castle, palace, and all things old town. Our room also overlooked the Princes Gardens, which was great. The hotel also doubles as a medium term rental apartment building, which has good and bad aspects. The good is that you get a bigger room with a kitchenette, the bad is that the hotel isn’t great at some of the basics, like cleaning your room. We had a 3 night stay with no room cleaning. To be fair, when we complained, the cleaner showed up around 5pm to clean the room after we had returned for a break before dinner. Breakfast was also disappointing for a UK hotel. Served in the adjoining burger spot/dive bar. Coffee, croissant, and packaged yogurt was about it. Good for a hotel in the states, terrible for a hotel in the UK/Europe.

It has an excellent location, nice staff, but the rooms are outdated. The roomkeeper didnt refill the soaps and shampoo. It’s a great place to stay at when visiting Edinburgh.

A lovely boutique hotel with exceptional service in the heart of old town Edinburgh. Originally, we requested a room with a walk-in shower not realizing that this type of room is an Accessible Room. It was not comfortable for us as we do not require accessibility, just a shower and not a shower/bath combo; even though room 203 was HUGE, we requested a change. The room has a forced-air heating system that rivals the start-up engine of a 747 jet! Not for the sound-sensitive. The towel heating rack was not working either. Our safe stopped working and the front desk replaced it immediately! We were very impressed with the service. The very next day, the front desk was extremely accommodating and found us another room (406) with a shower and not a shower/bath combo. Although a much smaller room, the bathroom sink is of standard height and there is a walk-in shower which is exactly what we had hoped for (will make sure we specify in the future). The heat source is a radiator so it is very quiet and not as drying as the forced-air. The towel heating rack works well and there is a small kitchenette with a tiny refrigerator with a microwave, perfect for a little coffee (Nespresso machine) and yogurt before we start the day. I would recommend this hotel, the front desk staff are extremely helpful and accommodating, the rooms are comfortable and clean.

Great location, nice rooms. Ana and Guido were super friendly and helpfull giving recommendations in the area. We really enjoyed our stay and will certainly come back.

Really nice hotel room with great views across the city and in an excellent location in the Old Town area. We really enjoyed staying here and the staff were pleasant and the hotel felt quiet, in terms of no noise disruption during our stay. The only reason we haven’t given 5 stars is that it would have been useful to have had an extra toilet roll to ensure there is enough for your stay (as we felt a bit awkward asking for one) and we felt that the breakfast, although nice, was not good value for money. At £15 per person per day, we did expect a cooked breakfast included, but it was only a limited continental with an additional cost available for hot food and this wasn’t really made clear during the booking process. However, despite this we really enjoyed our stay and would happily stay again and recommend this hotel to others (just not the breakfast as we could have found a cooked breakfast for less money at a local pub or cafe).

Brilliant hotel. Central location rooms well designed and decorated. Large comfy bed. Small kitchen area including a fridge, microwave, toaster, kettle tea/coffee. Highly recommended. Really helpful friendly staff.

I guess we were unlucky with our room. Definitely 2-3 star hotel. The rooms really need updating. They look nice in the photos and in person they have very old carpet, the paint was chipping, the moulding falling apart. They even left old tea and biscuits in the room looking like they were years old. Not the cleanest place either. I’d definitely recommend finding another hotel. We were very disappointed for the price.

We stayed here for four nights for our honeymoon. The location is fantastic, we were only a 5-minute walk to Edinburgh Castle, and steps away from shops and restaurants. The Scottish National Gallery was also a short was down the hill, and the location of the hotel made it easy to drop off things that we bought throughout the day. Unfortunately, the first room we stayed in had wasps that were flying in through the open window. Maintenance stopped by and did an inspection of the window, and pest control was called. We were moved to another junior suite, which was a bit smaller and not as nice as the first, but the helpfulness of the staff and readiness to assist us made all the difference. The complimentary breakfast included toast, croissants, eggs, bacon, sausages, cereals, and various juices and jams. Everything was cooked well and tasty. Even though our trip got off to a rocky start, the staff at Fraser Suites really came through for us and helped save the day. We'll be keeping them in mind when we plan our next trip to Edinburgh!

The Suites is great. Old building with modernized interior. The main floor is the third. Our room had three windows all facing the same general direction with somewhat limited views of Edinburgh but not really obstructed. Mainly slate, stone and metal rooftops and neighboring buildings. It's an interesting microcosm of the old and new in Edinburgh.

I try not to give hotels too much credit for location because it's largely subjective, but for first time visitors to Edinburgh, the location is excellent and was my main factor choosing it. It's on the north end of Old Town so New Town is easily accessible as well. It's pretty special to be able to step out and see St. Giles' cathedral or The Scott Monument after just a few steps. The deluxe "apartment" room was spacious enough and had nice amenities. Minor complaint: The tub is quite high-walled and steps down to a lower level upon exiting (be very careful if you have mobility issues). Also, the tub controls were quite confusing. Specifically, it seemed like there were two knobs for temperature (?), and you had to know to just keep turning the small upper knob to activate the wand head (not intuitive at all). The soap dispensers are too low so they end up taking space away from the tub. Also, the tub is only half enclosed by a glass door so you have to be very careful not to flood the floor. Honestly, my biggest complaint is that they have Nespresso machines in the room and the lobby, but they never had any pods. We were there for six nights, and they never got any pods in. I was told on the first day they were expecting a shipment later that day. Five days later...nope! Also, are wash cloths rare in the UK/Scotland? We felt lucky to get four of them the entire stay as if they were highly coveted or something. There are small things here and there this place could improve upon, but overall, I am happy I stayed here. It was a great base from which to explore Edinburgh.

Rude staff in breakfast room and v poor breakfast. We were told breakfast was served until 1030 at check in . When we arrived at 1010 the sign on door stated they were closed. When we went into the restaurant, the greeter said that the restaurant was closed at 1030 and we would better be quick before asking for the room number. There was just 1 yogurt, toast, cereal and sausages left. When we asked if the food was been replenished given that guest were still coming for breakfast we were told the kitchen was closed. Having a yogurt and coffee with dairy free milk was not I had anticipated for the price we paid for breakfast. Other residents arrived in afterwards and were told the same.

The location couldn’t get any better. The breakfast in the hotel restaurant was delicious. The lobby and sitting area look to be recently updated and are very nice. The staff are cordial and helpful when asked for assistance. The room was clean and the decor is nice. That being said, there are some major improvements needed. The lift/elevator was out of service and we had to climb to the 7th floor each time we needed to access our room. In my opinion this is completely unacceptable. We weren’t given any advanced notice that this would be the case. Next issue was the climate control in our room. There was a free standing air conditioner hooked up by hose to the window (this would not have passed code/regulations in the United States). The hook up left huge gaps open on either side of the window. Bugs, birds etc…. could have entered the room. There weren’t any screens attached to the windows so we weren’t even able to leave the windows open while we slept for fear that something could have flown through the window. So unfortunately the room would get warm and humid. We would have had a much better experience if the lift had worked and the climate control was in better order. I have just read many recent reviews from the past 5 months and it appears the lift has been out of order (off and on?) for many months. How has management allowed this to occur?