1/5 Vanessa H. 4 months ago on Google
Review
of
meal
in
October
Held
off
reviewing
as
was
waiting
for
owner
to
respond
to
original
complaint.
Had
a
very
badly
cooked
steak
and
very
bad
service.
Was
not
sorted
out
properly
on
the
evening
and
the
staff
on
the
eve
made
us
feel
we
were
complaining
to
get
a
discount.
So
we
emailed
the
owner
afterwards,
hoping
he'd
want
to
receive
our
complaint
in
person
and
offer
a
better
resolution.
According
to
owner,
on
the
eve
of
our
meal,
the
grill
broke
and
the
supplier
had
provided
a
poor
quality
product,
and
he
has
sacked
the
manager!
So
hopefully,
the
food
issues
now
sorted
out
and
service
is
better,
and
there
are
plenty
of
good
reviews
praising
the
food
now.
What
I
find
most
upsetting
is
the
communication
with
the
owner
afterwards.
I
emailed
to
relate
our
experience.
He
initially
offered
us
a
free
meal
and
was
apologetic,
but
when
I
replied
to
take
this
offer
up,
did
not
hear
back,
so
left
a
negative
Google
review
in
the
end.
Owner
responded
to
the
review,
to
say
it
was
my
fault
he
did
not
follow
up,
as
I
had
not
contacted
them
using
Facebook
or
calling,
despite
all
communication
being
via
email
to
that
point
and
using
their
business
email
from
their
website.
Never
been
dictated
to
before
by
a
business
about
how
I
should
complain
😂!
Told
me
my
review
was
inappropriate
as
related
to
issue
in
October.
Told
me
I
was
unkind
for
leaving
a
negative
review
as
he
was
a
small
business.
Told
me
none
of
the
problems
were
his
fault,
was
all
staff,
equipment
or
supplier
issues,
and
the
email
system
broke,
why
he
didn't
follow
up
with
me.
We
received
a
poor
service
before,
during
and
after
our
meal.
We
are
not
rich
people
and
£125
was
a
lot
of
money
to
me,
and
this
was
supposed
to
be
a
big
treat
for
my
boyfriend's
birthday,
which
was
completely
ruined
by
the
food
quality
and
service
that
night.
I
was
then
given
a
lot
of
excuses
and
blame,
including
blaming
me,
as
above,
instead
of
just
the
owner
taking
accountability
and
dealing
with
the
complaint
professionally.
If
you
want
a
good
review,
you
need
to
treat
customers
with
courtesy
and
provide
a
good
service.
Being
a
small
business
is
not
an
excuse
for
proving
poor
service
and
then
being
rude
to
customers.
That
is
why
I'm
leaving
the
negative
review,
not
because
I'm
trying
to
sabotage
a
small
business.
I
do
not
often
leave
bad
reviews,
but
I
do
really
object
to
being
"told-off"
by
a
business
for
relating
a
genuine
experience,
that
we
paid
a
lot
of
money
for.
They
did
offer
another
free
meal,
but
all
considered,
we're
not
going
back.
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