housing officer is very two faced and a continuous liar, only acting like they care when being shadowed, living room door has been broken since moving in 5 years ago and after so long they finally wrote down that i'm disabled, if you can help it stay the heck away from LHP! i will never recommend unless you're homeless and even then its hard to recommend, theres a-lot more to be said but i'll leave it at that.

Avoid!!! Claim they didn't receive the keys back yet SSE say they been informed by the landlord we've moved and that they're switching the gas back to British gas?! Lettings really should brush up on their training. Lying gets you no where and it definitely won't get you anymore money out of me! Absolutely shocking. They also don't care where or who they house, they don't do checks....hence why there's so many issues with neighbors!!

They do not help there tenants or the mental health/mistreatment there tenants recieve. I've had to leave my home on numerous occasions because they don't do a thing!. Ive lived here since 2017. This is appalling.

Nightmare catalogue of problems in a shared ownership house from leaking taps to flooded back garden and everything in-between. Buying into a shared ownership property with LHP has proved to be the worst decision we have ever made.

Lhp love to state deadlines but never stick to them. Throughout the whole company there is zero communication. It seems that staff do not read or update job details they work on or receive information about. Which is sad really to see time and money wasted. You have to get to the point of complaining before things get acknowledged/completed. Will add, staff are always polite and friendly. I think it is management level that things needs to be looked at, 1 word to describe this company; incompetent!

There is a sever lack of communication between yourselves and housing benefit, bordering on the point of insanity. Inability to read off of the same page as the housing benefit department has caused my mother to have to pay more than she should on rent and is responsible for numerous lengthy phone calls with individuals at your call centre who are either incompetent (which I can tolerate and understand. Arrears were owed to the ammount of roughly £200, I payed them off and then they somehow began accumulating again, even after being told that my mother doesn't need to pay a top up anymore due to being the sole tenant and qualifying for full housing benefit, yet everytime we ring we are told she has to keep paying the amount of arrears we were paying off when I lived with her a whole year ago. I hate complaining, I am content with how the system works 99% percent of the time, and never chew the ear off the person on the other end of the phone when dealing with frustrating situations like this, because I understand they are only doing their job. I have resorted to writing this review as last resort, as the constant stress and feeling like we are going crazy has put me and my mother in a corner. I left home in July 2022. so since then the arrears shouldn't be growing. They should either stay the same or come down when we make payments. Yet they continue to grow somehow, and no one can answer why, or they just don't seem to care.

When you report a repair, they do everything to get it sorted, I can't fault them. My heating went off and the gas engineer fixed it the same day. 10 outta 10 in my book

I've been in my current property for over six years and it's excellent. Really nice area, and LHP regularly update and upgrade boilers, central heating, windows, doors and double glazing. I'd actually say that if anything they're maybe a bit too fastidious because there always seems to be work going on with drills, hammers and other tools. It would be nice to have a year off from all the work being done on neighbours' homes! Seriously, though, no real complaints. Their properties for the over fifties are particularly good.