This team is enough to put anybody into a crisis situation. Most duty workers do not care, or ring back when requested. Impossible to see a Dr, or to be allocated a care coordinator. On a positive note, the reception staff have more care and compassion than what the qualified staff have. I realise that teams are under pressure and short staffed, but a kind few words go a long way. Isn’t this the least a “ specialist mental health team” should do? Clearly not!

These people are absolute jokes! Only way to get anything done is if your literally shouting down the phone at them. Its impossible to speak to a doctor. Only the "Duty Team" and they only seem to be limited to what they can do. Only to keep referring you to these groups. My mental health is that severe, they give me the impression they don't really care. I've been waiting for a care coordinator for about two years now and when I ask them when I will get one, they don't really seem to know either and blame it all on Covid-19 If i can give a zero star, I would!!

I couldn't agree more with the last few reviews. After more than two years and just one diagnosis, no further contact, no care worker as promised!! Don't waste your time expecting any help from these people!! Go back to your GP, he has to provide you with alternative help. I don't recommend colchester general crisis team either. If you have a serious problem like eupd or ptsd or other personality disorder or are severely depressed you need a professional which these people at S.M.H.T. / epunct are not. Mindfulness, meditation, councilling and self help guidance via NHS or even YouTube, Google etc is going to be more helpful than the lack of support, care, empathy etc with this diabolical service which should be reported to some kind of ombudsmen or governing body to see whether their upholding their duty of care with so many people/'patients' evident suffering and facing daily challenges with their 'mental health' and wellbeing.

Not turning up to arranaged appointments not setting up anything they say not going through with follow up calls they say they will. When ask to speak to manager to complain about this and try to find out when I can get a worker instead of just duty the manager just never bothered to get in contact. For a place who is meant to help they do the complete opposite and couldn't make people feel any worse.

It's concerning that your organisation has such poor reviews by all the patients reviewing you. There should be an investigation to why this is.

Won't help. Don't care. Was referred 6 months ago, I've since been the parcel in pass the parcel, had multiple assessments but never any support. Now gone full circle and referred back here - my worst nightmare. You need to protect yourself from them for your mental health.

Absolute disgrace tried to get support but all that they did was try to remind me of my past when I've tried to forget about it but it's like they are trying to antagonise you about the past and they don't let you forget about it

Dr Kumani tried to discharge me during my assessment (without a single ounce of support) she didn’t know a single thing about my history and that I had overdosed only 8 months ago. I pushed my courage enough to tell her she was triggering me and she said things like, you need to not care what people think, and know this is rooted in your parents upbringing and do your own work in trying to get better. Dr Kumani I pray you get the karma that you deserve. God bless your soul, you need it. You are incredibly unfit for the job that you have, you are very uneducated and you are absolutely pathetic.