Avoid at all cost! So I ordered 2 bunk beds with the site stating it would take 10 days for delivery. I waited for 2 weeks with no email of an update. I emailed customer support who then informed me that the beds were not in the warehouse and it's going to take another 2 weeks for them to come in. If I had known this I would not have purchased from their site. A whole month later still waiting on an update. Nothing again! I emailed again to be told the bunk beds are now in the warehouse and delivery should take place in the first week of December. And guess what? Nobody has called me, no email. Nothing. With this kind of service I'm very sceptical of what condition or quality the bunks beds are going to be. That's if I ever receive them.

Have had to post this as i feel very let down by this company and their customer service. First of all i know they dont actually manufacture the beds however the aftercare is very poor. Beds took 3 weeks to arrive, not the 10 days as it says on website, had i not emailed the company after 12 days i would have been none the wiser! These beds were a birthday gift so that excitement was well gone by the time we recieved them. Ok.. now to the quality, well my partner opened each box, laid the parts out and we noticed instantly lots of flaws • poor painting •cracks in some slats •some strange tiny dot marks in the wood • uneven bumpy bed ends • quite big split in wood So i sent a photo to this company and after some emails being exchanged i was told they could replace the "damaged parts" The whole bed is showing signs of poor workmanship, i at least expect a full exchange but no they said only the damaged parts! I was then told to write a letter but after seein another person on here saying her letter apparently did not arrive after her writing and posting it this has put me off. I dont believe for a minute the manager isnt aware of my complaints so i have contacted trading standards . Poor customer service and poor quality, i deserve a full exchange and i will have to employ a tradesman to carry out the work should they offer an exchange. Very upset at the whole experience!

This company will try to dodge their obligations under consumer rights act 2015. They use budget couriers who did not adhere to stated delivery times, and items arriving damaged. We were not prepared to wait over 3 weeks for replacement parts, so requested a refund. They told us we were not entitled to a refund, clearly trying to mislead the consumer as you are entitled to a refund under the CRA 2015. Now They have possession of the returned goods, 3 weeks later our money still has not been refunded. Despite repeated promises from Gillian, the company fails to meet its obligations to consumers. Essentially they will try to put as many blocks in place to delay, or deter the consumer from seeking refunds. This really is a shoddy way of conducting business. Be warned, you’re gambling with this company and their contract to you - gambling on getting the goods on time, as described, fit for purpose. You’re guaranteed an awful experience if anything goes wrong. We will now be seeking the refund via our bank, reporting the company to the ombudsman, and starting a small claims case for compensation.

I ordered a mid-sleeper bed a couple of months ago. The item arrived within a couple of days, and I was even given a 4 hour time slot and advance call even though the price of my purchase (£240) had not surpassed the threshold for this level of delivery service. The item arrived on time and in perfect condition. Great item, and the best price I could find online anywhere too. I had ordered a play tent too, but it was the wrong size. I called the retailer and they were very apologetic and sent out an upgraded replacement without and charge too (I returned the tent I had been sent of course). I cannot fault this company at all. I see they have had a few bad reviews about a year ago. I can only think there has been staff change because I had no issues at all.

I wish I had read these reviews before purchasing. This company's customer service leaves a lot to be desired. I ordered a midsleeper extension kit (1-5 day delivery time on website) on the 29th Aug and I recieved notification that it would be delivered via DPD on Friday 3rd September. Was told that delivery was refused due to box being open and parts falling out, although no delivery was actually attempted. I was then told that they would arrange for another courier to deliver it and that they would collect the goods on Monday and would request fast delivery. The goods were not collected by the courier on Monday. Eventually the goods were passed to the courier on Tuesday afternoon and I was assured that XPD would deliver ASAP (having asked for next day delivery due to the delay). As I type the extension kit is still sat at XPDs delivery depot. No idea when my paid for goods will arrive.

We bought a lovely double decker bus bed a couple of years ago and the product is amazing (and so has been our overall experience). Our kids and their friends love playing make-believe games in it during the day and sleep well in the bed at night. I’ve recently contacted Children’s Bed Shop because our son is old enough to start using the top bunk and we’d lost the screws required to secure the ladder. Julie from Customer Service was a real star - not only did she organise for the parts to be delivered to us but she also gave me a call to confirm they were arriving. If I could give them 10 stars I would!

Cant fault this company so happy with the beds their absoloutley perfect and such good quality delivery was super fast and kept me updated all through out. Will definitely use this company again. I seen the bad reveiws after i placed my order so i was bit anxious but so glad i didnt see them before i ordered as the beds are great and great service thankyou

Great price and delivered as promised. We did have a fixing missing but this can happen with any supplier and down to the manufacturer. After reading the reviews here I thought we were going to have issues getting hold of the missing fixing. I need not of worried, I emailed and had a response in just over 24 hours from Rowena, the part was with us two days later. Steens bed good quality and sturdy. Would have no concerns ordering from this company again. Don't let the negative reviews put you off.