1/5 Henry C. 1 year ago on Google • 2 reviews
I
developed
a
headlight
malfunction
on
my
2015
Focus
ST3,
and
took
it
into
Ford,
Newbury
as
I
have
done
for
services
and
MOT
over
many
years
now.
The
issue
being
with
the
adaptive
unit
for
the
bixenon
headlight.
I
dropped
it
off
and
after
a
few
hours
was
informed
there
was
no
possible
fix
and
a
new
unit
was
required
at
a
cost
of
over
£1200.
I
was
surprised
and
disappointed.
A
quick
search
through
the
Focus
Fanatics
forums
highlighted
that
this
was
a
common
issue
-
essentially
the
wiring
loom
to
the
unit
is
too
short
and
over
time
the
crimping
tends
to
fail
causing
this
issue
(attached
pic
-
my
faulty
wire
that
had
caused
the
issue).
I
went
to
pick
the
car
up
-
I
specifically
asked
if
this
was
a
wiring
problem
and
was
explicitly
informed
there
was
absolutely
no
repair
that
could
be
done
and
the
only
option
was
a
replacement.
This
was
simply
untrue.
I
was
told
it
was
expensive
due
to
issues
with
high
voltage
(again
-
absolutely
not
an
issue
as
the
headlight
is
removed
from
the
car
and
hence
battery
by
a
simple
connector
when
the
car
is
turned
off,
I
did
the
repair
on
the
kitchen
table)
and
the
time
involved
(Fixed
with
a
simple
kit
for
£9.99
from
Adaptive
Fix
in
the
space
of
20
minutes).
With
what
little
credit
I
could
give
them
they
did
eventually
agree
not
to
charge
me
the
£100
diagnostic
fee,
albeit
only
after
I
made
a
fuss
that
they
had
in
fact
misdiagnosed
the
issue.
I
was
initially
angry
and
felt
they
had
been
dishonest
after
many
years
of
customer
loyalty,
however
in
retrospect
I
believe
they
just
were
ignorant
of
a
common
fault
on
a
common
Ford
and
indifferent
to
the
solution.
They
will
say
that
it
is
not
a
Ford-endorsed
repair,
which
is
in
essence
hiding
behind
a
corporate
line
in
order
to
boost
Ford
profits.
The
reality
is
I
have
spent
£9.99
and
now
have
a
perfectly
functioning
front
headlight
instead
of
the
£1200+
I
was
incorrectly
quoted.
Dr
Henry
Craven
Intensive
Care
&
Anaesthetics
Senior
SpR
2 people found this review helpful 👍