We visited today and were helped by a lovely man called Warren. We were trying to tax my daughters car and he sorted us out., after my daughter had tried our small post office on a couple of occasions . Thank you Warren

It's great that WH Smith is still alive, unlike many other well known high street chains. However I find this shop fairly expensive, the emphasis is on self service and the post office at the rear is horrible.

The member of staff I spoke to today was great 😃👍

I have recently had an issue with items that I purchased from the Hereford store as presents and was getting no where with the company. I approached Fran, the manager for help with getting a refund. To be honest she was nothing other than amazing, and did not give up until she had completely sorted out the issue. I had regular phone calls from her at every step of the way to let me know what was going on, and is so so friendly. I can not thank her enough, and have never met a manager ever that has been this helpful.

The store itself looks like nothing in particular, it isn't interesting, beautiful or enticing. However, when asked to name a store offering regular quality books for a regular price I would be hard pressed to name a better chain. Always offering some sort of discount or package deals, it's my go to store for buying complete series of books (think Game of Thrones) at a reasonable price. However, be prepared to find books with small blemishes. They will usually offer a price reduction when pointed to those blemishes, when no alternative book can be found. All in all an excellent alternative to more expensive bookstores.

Busy store with small aisles not ideal to push a wheelchair through too many tight corners and display stands in the way. Some of the staff are very friendly but kept very busy. Well stocked but expensive for everyday ranges.

We had a very positive experience with Helen the manager of the post office yesterday as she spent ages helping us with the little known “Poste Restante” service. She was really helpful and diligent and we think she should be recognised for it. Well done

Much more space and clearer aisles now that the post office is within the store. Looks much better, less cluttered

Post office seemed a lot busier than when it was stand alone, but the girl at the till of the shop was very pleasant and took my money willingly

Great customer service, layout of the shop is easy to use & find items etc, clean & tidy store.