I don't even know where to start - the house was very poorly maintained. - We had mice, it took months for them to finally leave when we put in our own traps. Our breaking point was when they started entering people's bedrooms. - There were so many drainage problems, the shower was pretty much unusable for 1/3 of the year. Despite us complaining multiple times, we invested in our own solution to the problem. Also, a further service charge was taken out our deposit for some reason??? - Speaking of deposits, it took them nearly 3 months to give a part of that back. Yep! That's right, it's illegal and after we threatened them with court they gave it back - They also took out a large portion of our deposit under the excuse of "cleaning charges" - So much black mould that we would all regularly become sick. Then, MUSHROOMS, started growing on my ceiling. Yes, you read that correct. I nearly had to go to the Leicestershire council for this one. - There were issues with heating at the beginning of the year, you know when it's extremely cold? It took them until November to sort it out - We were missing a lot of furniture and other equipment like cupboards, Internet (took them over a week to get that sorted only for them to use a cheap service that always disconnected from our devices) and bins. Must have sent over 3/4 emails for this to finally be resolved. Windows were cracked (this was not the case when we viewed the place months prior) so I can only assume previous tenents wereat fault and that also took months, bleeding into the winter period, to repair. - They said they'd warn us when we went over our utility bill limit, surprise! They did not. We had no way to track how much we were using and ended up going £1600 over. Now, they actually wrote this off as a courtesy which I suppose I'm happy with but led to this next issue. - I transferred my tenancy to someone else for my final month as I wasn't going to use it, 2 days after this girl moved in she moved straight out because the mice had returned. Now, we were in no way dirty but rather the opposite. I personally had done weekly cleans using bleach and sprays. But after signing the tenancy transfer and everyone happy, she got a refund!! Like, good for her I guess and I don't blame her but they wouldn't give me a refund in turn. So, I was paying for an extra month with no way to enter the property as I didn't have the keys. - Now, what's funny about that previous point is that we also asked for us to be moved/refunded/hotel ect. whilst all these issues be dealt with and they said no because we SIGNED A CONTRACT. Sounds a bit hypocritical, no? - 6 professional cleans in a year? Yeah all they do is a quick vacuume and spray down surfaces. It's a 10 minute job tops. - Most times we would get a 24 hour notice if someone was entering the property, but contractors with a spare key would come at their own leisure. As someone who wears a headscarf, I've unfortunately bumped into them without one on. - what started as a very small water leak in the morning resulted in my entire ceiling collapsing! I reported the issue in the morning and they didn't take me that seriously. At exactly midnight the whole thing collapsed and just missed me!! Don't bother trying to call their out of hours emergency contact, they won't pick up. I stayed at a friend's place whilst they finally got round to fixing it. They said my room was in a habitable condition, it wasnt, and therefore would not be offering any accomodation or compensation. Don't be swayed by the good prices or the bills included, they cap it to £500 per person which isn't enough to cover half these days. It's not worth it with sulets. I feel I spent so much of the year being too scared to enter my own house. You can find something better, believe me. They were so nice and facilitating during contract signing but after that it mostly went downhill. Ignore the fact that it is university recommended because we had a miserable year. Please, for the sake of your own sanity, find a non sulets property.

Jake has been extremely helpful and courteous during the entire rental process so far. He has made everything easy to understand and taken time to give me a virtual tour since I am in another country. Updates and communications have been prompt and easy to access. Highly recommend.

The process of finding a house was easy and straight forward thanks to Sulets. Jake helped us from the very beginning and continues to help even now that we’re all moved in. He’s really professional and friendly, he provided excellent service and quick reply times. This made me very likely to rent with Sulets again next year :)

I have had a wonderful experience with Sulets. Their teams are fantastic and provide quick support for issues. I'd like to say a big thank you to Joshua Findlay, his responses are quick and he goes the extra mile to help. Its wonderful to know that if you have an issue there is someone who is efficient, professional and reliable you can contact. Most importantly, he is amicable and friendly. You can really tell he puts great effort into supporting tenants.

me and my friend were trying to book accommodation for next year and we were honestly really stressed, however emma godsell made everything so much better, she answered all the questions we had and was so welcoming, it made us feel really good and excited about booking with sulets. Honestly she needs a pay rise, the amount of dedication she put in to helping us and showing us the rooms and answering the questions was probably the best customer service i’ve ever experienced, she was the best!

Throughout the whole process, from viewing the accommodation and booking, Emma Godsell has been amazing! Her friendliness and efficiency made everything stress free as she was always willing to answer any questions until we were satisfied with our booking.

Joshua did an amazing job of sorting out a problem with a broken freezer and fridge in my son’s rental property. Lots of communication and it was all fixed in a very timely manner. Can highly recommend Sulets and Joshua.

A very trustworthy agency. Quick at replying queries as well. Jake was my agent for selection period and was my contract facilitator, and i have to say Jake was very good at it. My property manager is Joshua Findley and so far, he’s been really helpful trying to resolve all sorts of issues. Overall, it is a wonderful experience with Sulets.

I have had a good experience so far looking for an accommodation, and have been accompanied with great customer service by Emma, who has helped me every step of the way going above and beyond. Recommend sulets to anyone who is looking for accommodations.

I haven't moved into my accommodation just yet, and I wasn't sure how smoothly it would go until I spoke to Emma Godsell. For the most part, I was left in the dark about a lot of important things until I contacted her, to which she almost immediately and effectively cleared up most, if not all, of my qualms. She was quick to respond, straightforward, and handled my problems tactfully. Needless to say I know who to contact should I encounter any further problems :)