1/5 Anne H. 10 months ago on Google
My
friend
and
I
went
for
lunch
today.
My
first
visit
here.
After
asking
if
my
order
can
be
cooked
(
I
was
polite
and
apologetic,
i
like
my
steak
strips,
burnt)the
way
I
like
and
removing
a
couple
of
the
ingredients,
I
was
assured
this
was
fine.
My
food
arrived
and
it
wasn't
cooked
the
way
I
had
described.
I
was
offered
for
it
to
be
done
again.
I
politely
declined
(
it
was
anything
but
extremely
well
done,
burnt,
as
I
asked.)
My
friend,
who
paid
the
bill,
enjoyed
the
meal
that
she
had.
My
food
was
£15.
They
charged
my
friend
the
full
price
for
my
food
and
knocked
the
last
2
drinks
we
had,
off
the
bill.
The
drinks
wouldn't
havent
cost
more
than
£8.
Unfortunately,
i
will
not
return.
The
full
price
of
my
food
should
have
been
removed
from
the
bill.
I
didn't
eat
it,
it
wasn't
cooked
to
the
way
I
was
assured
it
would
be.
I
left
feeling
very
disappointed.
I
asked
very
specifically
for
it
to
be
burnt.
You
agreed
it
would
be.
You
did
explain
it
would
make
the
meat
hard.
Which
my
reply
was
'
that
is
how
I
like
it'
Mis
quote
me
I
did
not
say
it
tasted
'
steaky'
I
referred
to
it
as
tasting
very
'meaty'
which
is
why
I
ask
for
my
steak
to
be
cooked
how
I
like
it.
A
simple
'
sorry,
we
can't
do
that
for
you'
would
have
been
better.
I
would
not
have
chosen
the
meal.
I
sent
my
food
back,
because
it
wasn't
what
I
asked
for.
You
charged
me
for
giving
me
something
that
was
not
done
right.
You
offered
to
cook
it
more?.
How
would
that
have
happened?.
It
was
a
folded
flatbread
with
cheese
in
it?
Your
reply
is
another
evident
of
how
unimportant
customer
care
is.
I
will
happily
pay
for
the
2
drinks,
seen
as
they
were
given
in
grudge,
that
my
food
wasn't
cooked
the
way
I
asked.
You
checked
the
steak?
Thought
it
was
OK?
It
wasn't
your
order
and
that
meat
was
far
from
burnt.
I
was
extremely
explicit
giving
my
request,
it
isn't
rocket
science.
I
wouldn't
have
felt
the
need
to
take
it
to
social
media,
if
my
request
wasn't
ignored.
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