1/5 Marianne P. 3 months ago on Google New
Beautiful
place
but
be
very
careful
if
you
plan
to
stay
there
wintertime.
It
was
absolutely
freezing
the
evening
we
arrived.
We
had
a
struggle
to
get
John,
the
manager,
to
understand
that
this
is
a
very
basic
requirement
to
have
the
castle
warmed
up
before
his
guests
arrive.
I
didn’t
find
him
pleasant
at
all
when
we
wondered
why
the
bedrooms
were
so
cold.
His
answer
was
that
people
had
stayed
the
weekend
before
had
no
complaints
about
the
heating.
We
understood
from
speaking
to
other
staff
that
they
had
had
problems
with
the
heat
and
John
obviously
didn’t
bother
addressing
the
issue
until
we
asked
him
to.
As
a
result
the
plumber
was
asked
to
come
fix
the
heating
while
we
were
all
in
the
middle
of
getting
dressed
and
ready
for
the
wedding.
In
general
while
the
girl,
Cherry,
was
absolutely
fantastic
and
knows
exactly
what
the
customer
needs,
I
believe
John,
the
manager
of
the
castle
has
a
lot
to
learn
about
basic
good
customer
service.
A
number
of
us
found
he
was
disinterested
and
quite
unpleasant
to
be
honest.
I
don’t
like
to
complain
usually
but
I
feel
compelled
to
on
this
occasion.
The
last
point
id
make
is
John
informed
me
that
housekeeping
don’t
hold
on
to
any
belongings
left
behind
in
the
castle.
So
be
careful
of
that
one
and
make
sure
you
and
all
guests
remember
to
take
all
your
belongings
with
you
on
leaving
the
castle.
Marianne