MOST UNRELIABLE KENNEL! DO NOT TAKE YOUR PETS HERE! Almost thousands of pounds worth of holiday lost just because of their unprofessionalism. Only HALF an hour after dropping our dog (great dane) at the kennel, I received a call from them telling me to come to pick up my dog as they couldn't get him in his kennel (ridiculous they can't even do their own job), they said straight away "come and pick him up, as he can't stay in our kennel", zero consideration, they didn't give us another option or solution, even when we said "if the problem is getting him in the kennel, what if we go there and we put him in the kennel" and they kept saying no. They didn't care about us losing our flight which was that same night, our booked hotel, all the wasted money... They only tried for 30 MINUTES!! (and it was more than enough for them). After a long call trying to give them a solution they came to me saying that is my fault because I had the option to come a couple of days before to see how my dog behaves, WHICH I WAS NEVER TOLD THAT I COULD DO THAT. But anyway, it doesn't matter because my dog behaviour is NOT the problem and Im gonna tell you why. Thank God my husband found another kennel available for that same day. >>>>>>>Tynehill Boarding Kennels<<<<<<< (which was much cheaper than the first one). We had ZERO problems with that kennel, we explain them our situation and they even stayed opened one hour more so we could drop our dog off. At the kennel the man was able to get our dog in the kennel with absolutely zero problems, he even left us get in the kennel with him to say goodbye. (pics attached) In this kennel we were able to bring our dog blanket (which he is very attached with) and his toy, and at country boarding they didn't let us. When collecting him after our holiday they told us they didn't have any problems getting him in and out of the kennel during walk time. I repeat, MOST UNRELIABLE KENNEL! DO NOT TAKE YOUR PETS HERE! Just a place with a bunch of careless, lazy people that doesn't have any kind of knowledge of dog handling.

£10 fee if you book with a deposit and there are no availabilities is just awful. All I wanted was to secure my booking and was willing to make the hour drive. I know that there's a "warning", but it shouldn't give you the option to book.

The business is not deleting reviews, Google is deleting the reviews because the latest 1 star ones are not to do with experiences of the service provided by this place. I am writing this review in support of this business because I have always had a positive experience with them. I know for a fact that what happened was a genuine mistake and it is unfair and wrong for the baying mob to be out for blood. Everyone makes mistakes. This business has succeeded based on its excellent care of animals. One mistake should not cost them their livelihood. My sympathies are with the couple who lost their dog, and I do hope they are adequately recompensed. But this was a genuine mistake and could have happened with anyone. In summary, I have nothing but good to say about the business.

This was the first time Missy had been away from home and I think we were both a bit nervous! We needn't have worried - the facilities and staff were great, very reasonable prices and she had a great time. I love that they post photos of the pets having fun too. I'll definitely be booking her in again.

This is a honest review. When a kennel management fail to recognise when they are wrong and a client tries to rectify a situation to no avail, you know it’s not the place for your dog. Our Viszla puppy first boarded winter last year. Before collection we were informed by message that the dog had bitten one of the staff. I understand no medical treatment was necessary and it was a one off situation where a duty manager was attempting to place a leash on the puppy while surrounded by other dogs during a walk. I was told at the time that our dog was possibly responding appropriately to the offensive nature of another dog. I’m no expert, but should an experienced handler recognise signs of behavioural changes and anxiety, and that a dog may bite because it feels it has no other option? However, on collection the next day nothing else was said and I simply put it down to experience and that they had handled the situation. Our Viszla boarded again the following autumn. Although the kennel were keen to take the booking payment and were provided with the required proof of vaccinations on the first visit just months before, they insisted on drop off proof again of the three year booster (on a 18 month old dog!) and yearly (recent) kennel cough vaccination. They had no record and we had to call our vet to verify. The staff were actually quite rude, while at the same time the owners seemed embarrassed by the management’s negative attitude. As we were also (mistakenly) a little early and on our way to the airport, I asked the owner if they could accommodate our dog an extra hour - and offered to pay - to which he said it shouldn’t be a problem. Without once looking up his manager told us otherwise, leaving the owner to shrug his shoulders and say it was out of his hands, leaving us no option than to make other arrangements. I understand this was the same manager that the puppy had previously bitten and she was now going out of her way to be awkward. It had actually made us feel very hesitant on leaving him. Later, we were then informed that all kind of bedding was completely forbidden. Now, I’m sure surrounded by familiar things can give even the most anxious dog a little reassurance, especially puppies. For this reason, most kennels will allow your pet to have at least one or two items from home, such as simple blanket - something we learned after leaving him. On collection we were told by a nice younger handler that our dog had been a delight to walk ‘off lead’ and well behaved at all times. However, we were then informed by yet another rude and arrogant manager that they would not be accepting our dog back because of the biting incident months before. It was policy and that was that, although they just boarded him for 16 days! The joyful moment of collection quickly turned into a confused, frustrating and upsetting situation that should have been better dealt with, or better still avoided - no matter what their made up policy says! I told the ‘manager’ exactly that plus her attitude was unprofessional and wrong. I also said I doubt we would board there again. She again arrogantly replied ‘let’s leave it at that then’, like we were a trouble client. Although the younger staff seemed helpful and pleasant, overall the kennel management were substandard and the owners completely out of touch.. I’m so looking forward to the response.

I left my cat there for 10 days while abroad and would not be returning. She was healthy when she arrived there, as confirmed by the vet during her vaccinations check up few days before. When I collected her they told me that she was absolutely fine, but when we were back home I realised that she had lost some weight and had started to vomit everywhere She also had terrible tummy upset. I had to take her to the vet as she did not improved after two days, who told me that she was massively infected with worms, despite the fact that she has worm treatement every few months and just before being left there. The vet said that she was certainely contaminated while in the cattery. To be honest this is not surprising as the cats live on top of each others in a very small overheated metallic shed, with no view of the outside like in other cattery that I have used since. The pricing is also grotesque for the servive and cat accomodation they are providing. Futhermore they have left a little dog to die in a very hot van as they simply ''forgot'' about her. I would never use this establishement again. I rather not go on vacation than leaving my pets in their care

Worst kennels imaginable, they're all about cramming in as many animals as possible for the money, then making it all look nice for inspections so they can win awards. Too interested in PR and not in the actual animals, no wonder animals die in their care. Disgusting

Henry (Golden retriever) loves every minute of his time at Country boarding. Play days is a triumph. The staff really care and know Henry really well. He’s busy dreaming of his next stay at Country Boarding.

Having used them for boarding in the past and for the dog park, I would not recommend them. My dog escaped the secure field and my dog came out of boarding and I was told he didn't touch the toys I left, this is impossible as both at home and other kennels he loves to shred then. I have not used them since and would never do so again. **I can confirm I was a client and have photographic evidence of my dog being there so please stop reporting my post. This is my own review and thoughts. Google also shows me as visiting.**

We've just picked up our very happy boy, Ludo, who was staying for 4 nights. He had a wonderful time, which we could tell by the fuss he made of the staff as he left! They took wonderful care of him during the heatwave, explaining how shifts were changed to start earlier and finish later to make sure the dogs could get out during the cooler times, with padding pools and water games. He's stayed previously and we've always left with a very positive impression, reinforced by his excitement when he returns! Thank you so much, and we'll be back! ☺️

I have been using the Dog Park for private bookings for over 2 years now. After a bad knee injury I was very worried as I was unable to walk my dogs on a lead. I got in contact with Country Boarding for Cats and Dogs and explained my situation. They were not only professional but made me feel at ease and I knew that my problems had been solved. My dogs absolutely love the park, it’s huge they have different areas that they can adventure too and it’s 100% secure so I don’t have to worry about them being able to get out of the park. The staff are so professional and friendly. You can tell they all care deeply about every Cat & Dog that walks through their doors. I would 100% with no hesitation recommend any dog owner who is looking for a dog park to use this one!

Just picked up our dog after a 2 week stay here, he's in great shape and clearly had a fantastic time. Asbo, true to his name, can be a handful but he loves them and they're clearly great with him. He'll be back!

This was the very first time our Rodney had been away from us. Country Boarding for cats and dogs looked after him so well. The Cattery girls & staff in general were so very nice and reassuring. The Cattery staff sent me pictures of him and an update and felt very reassured that he was well. Thank you again Country Boarding. We'll definitely be using you again in the future and, we woukd highly recommend your services.

I own two precious poodles who had not been left in a kennel before. One of them is also a rescue and not good with other dogs on lead, to say I was nervous was an understatement. I should not have worried, they love it there. I have used them twice this year in June and July, they are also booked in for Sept and Dec. The staff are caring, professional and the place is spotless. It was a joy to watch my nervous rescue off lead in the field with other smaller dogs. He is now much better off lead meeting strange dogs. It has done him the world of good. I highly recommend them.

"I have stayed at Country Boarding many times and I always get well looked after. I enjoy the outside walks and meeting other doggy guests. Thanks to everyone who looks after me, Darcy".

My dogs have a great time when they stay here. Staff are friendly and seem to genuinely like the dogs. We get updates via the Facebook page so can see what our dogs have been up to during their holiday!

I have used the kennels for my dogs for a good few years and I have boarded three dogs with them over those years. I have always had excellent service and support, none more so than with my latest GSD. He is another rescue having been in kennels for a year and he comes with some challenges around anxiety and reactivity to other dogs. Unexpectedly life found me needing to kennel him and I didn’t even consider anywhere else. I got a quote, explained all on the form and again when I took him in. The staff were so helpful and accommodating. I checked in a few times while away and got updates and when I collected him he was none the worse for his holiday, he even seemed to have enjoyed it! I can’t thank the staff enough and I can’t recommend the recommend the kennels highly enough.

Lovely spacious kennels , knowledgable and friendly staff, our dog enjoyed his stay. Will use again !

Been using Country Boarding for Cats and Dogs for about 15 years always been happy with the service I have only ever had one problem with being let down on the grooming side of things but I accept things can go wrong sometimes and Country Boarding did everything they could to put things right Betsey And Ernie

My tia stays here everything we go away she always loves going and has such fun while staying and I get daily photos of her goings on. Would not go anywhere else tia is alway happy when we pick her up