Nothing wrong with the hospital, but the receptionist in the physiotherapy department who may be called Elizabeth was rather rude to most people coming up to check in for their appointments, being quite snobby and generally not very nice to people who where elderly or not very well. She appeared to shape up when someone who was waiting made a comment about her acting the way she was. Receptionists are meant to be nice not arsey.

I love the fact that you can park near a supermarket and walk to the entrance of the hospital in under 5 mins. Saving about £4.00 on parking at a time. I had to go twice one day, and couldn't stomach paying £8.00 for the privilege. You get to add a few extra steps to your day and save money, win win 👍

I have no issue with the hospital staff and the timing of appointments. My concern is over the absolutely crass means of parking control. While I have no problem with the hospital trying to make a few quid in extra income, but handing control to ParkingEye is a step too far. This company are the pits and apply a less than straightforward approach to payment for parking. In fact I believe it's deliberately set to confuse so they can make as much as possible for fines for non payment or overstays. The machine says you have 20 minutes free parking yet you don't. The 20 minutes is the time between going in and coming out, and if you have a problem finding a space or it's a bit congested getting out then the time for parking is reduced by that wasted time. When you arrive, you naturally think, ah... a ticket machine so go to pay for the stay. Only want 15 minutes or so? Remember that time has already started so you don't get the 15 minutes free at all. You get what's left of the total 20 minutes from time of entry to exit. This is specifically designed to trip you up so they can cash in on fines. Also, people who really can get in and out in 20 minutes are still left confused. The machine says there's 20 minutes free parking and there's no need to enter your registration details. BUT it doesn't say that if you overstay you can enter your details on leaving and pay the appropriate amount. Further to that, the 20 minutes free time isn't added on to the paid for time. So if you pay the lesser amount of £3 you don't get 3 pounds worth PLUS 20 free minutes. I watched 3 people who only wanted the 20 minutes and they were totally confused by how to go about things. They entered their registration details and they HAD to pay £3. No way is this a simple exercise. It's a deliberate trap. For what it's worth, the previous gated entry and exit is the only fair way to ensure the payments are made for the proper period, and uphold the integrity of the hospital. Finally, the government expects that a system such that they currently employ is one of last resort, and place an obligation on a barrier system. Durham do it and there are no problems there. For anyone who gets a ticket I recommend going on to the Pepipoo forums for help to get it sorted out.

Hospital is well sign posted throughout, though there are lots of friendly staff around to help find your way around the hospital if you get lost. The hospital has a café (Wilbers Café) which sells a wide variety of hot drinks, sandwiches and cakes. Ample hospital parking is available, free for 20 mins otherwise tariffs apply. (valid as of September 2018) There is no A&E department.

Lovely clean entrance with gel and mask supplied. Really lovely staff on Access Ward,Theatre and Ward 9.Credit to everyone.

I worked at this hospital for 3 months and enjoyed it. It is close to public transport routes so if you don't have a car it is easy to get to. It's a small hospital and does not have an emergency department. If you come across someone by the name of Martina Holmes that works there be careful, she either makes up stories or exaggerates what happened and makes you look worse than Hitler.

£4 for just over one hour parking. I found toilets a little confusing. women and babies are marked but no mens logos.

OUTSTANDING! I don’t normally review but I was blown away this morning by the best public service I think I’ve ever known. From the Out-patient Dept. greeting and direction upon entering the main door, next through friendly main reception and the efficient onwards check-in to the consultant reception and promptly on-time into the appointment itself. Absolutely outstanding! Very well done indeed!

From walking in to leaving this Hospital, there is nothing to complain about. All the Staff are are second to none, All polite and very helpful, they will also sit with you and chat and make you feel at ease. Nothing is a bother, every morning, happy smiling faces and a cuppa, The food is as good as any high street Café, not the stereo typical 'Hospital Food'.... The only thing I would complain about is the price of the Car Parking. Very extortionate and expensive!!

Had gallbladder removed.Staff was friendly and attentive through the entire procedure . They all did wonderful work making me feel calm and safe. I suffer from severe anxiety disorder . Hartlepool has been my hospital of choice for over 15 years and I wish they would reopen it for other services. I have NEVER had a bad experience at this hospital, staff is always friendly and caring, but also efficient in their tasks. If I could give 10 stars I would! Update: I have had to go again to Hartlepool Hospital, and once more it was a brilliant experience with kind caring staff. I would only ever choose ths Hospital if that were and option, sadly not every situation is covered at this location. I wish they would fully reopen it as taxi trips to Stockton and back are pricey.

Every member of staff was friendly, we didn't have to wait long and we even got parked easily. The best hospital experience I have ever had.

Had my operation spinal one for hemmoroidectomy I was so embarrassed about it and hartlepool hospital made me feel so comfortable and warm blanket on me with pipe blowing warm air into the warm blanket when I was bit cold,kept me so comfortable throughout and I'm normally anxious thanks hartlepool Dr talvinder Gill is brilliant surgeon and his team I recommend him 10 out of 10 also recommend this hospital for this operation 10.10 if you feel embarrassed tell surgeon and they make u feel so at home throughout and comfy you can also have a laugh with them too they check your blood pressure every 5 mins or so to make sure you not getting poorly in op and after constant reassurance you feel so safe and content throughout

Had a minor operation with General Anesthetic. Staff were brilliant and woke up feeling great. Thank you so much for making me feel as comfortable as possible.

Thank you for always looking after me and my son. My son had his surgery here, I was seen here also. Great staff, can’t thank them enough. Only niggle is the car parking, put the wrong digit and got a bill. Wish hospitals would provide staff, patients & visitors with no parking. Understand it is a revenue for the trust but it should change. Hospital is great and staff, fixed me after an infection and have treated me with the greatest of care. Thank you.

Ward 4 is a excellent team. My grandad was in for a hip replacement this week and the staff was helpfully and caring

Nice place if you can call hospital nice

My son had an appointment that lasted 40 minutes, staff brilliant but the cost to park was £3.00. It's £3.00 to park from 30 minutes to 12 hours. The first 30 minutes are free. After waiting to be seen and then your appointment, how many get out within the 30 minutes. It cost more than most London hospitals for that amount of time. You should only have to pay for the time your parked. Diobolical!

I been to the heart part of this hospital, and the care was out of this world, very caring, lovely staff, parking is not so good, the blue badge parking is not very good here.

Greatly undervalued by some but thanks to this hospital fatlities in my family have been prevented including my own life, the life of my nephew and of my brother...

Just been for catheter removal and ultrasound, staff are all fantastic,helpful and caring,can not praise them enough,nice environment makes happy staff which shows in general attitude.

Caring staff excellent directions maid welcome maid my visit relaxing

if I had a penny for every time I was treated for a UTI here, I'd have two pennies. That isn't alot, but it's weird that it happened twice.

I was having a bone scan. I didn't have to wait and the staff were brilliant.

Always dealt with expediently and extremely professionally.

Today I needed a Colonoscopy .I was very nervous, but the procedure went so smoothly and all the staff were fantastic before,during and after .I felt at ease immediately.Thank you all so much.

Staff were lovely, from Lawrence on the reception desk (who has made me laugh all 3 times I've been in this week, despite being pretty terrified) to the nurses and the consultant, everyone was kind, caring and friendly. It's been a tough week, but it's amazing the difference a bit of kindness can make.

We loved Dominos pizza and regularly ordered from here UNTIL NOW THEY HAVE DECIDED TO NOT ACCEPT CASH ANYMORE I WONT SUPPORT THERE BUSINESS REMOVING MY CHOICE TO PAY CASH WE CANT ALLOW DOMINOES TO REMOVE OUR CHOICE OF PAYMENT THEY OBVIOUSLY ARE TRYING TO NUDGE THE PUBLIC INTO A CASHLESS SOCIETY I WILL NOT SUPPORT THAT OPTION

I had an operation here yesterday and it was a very good experience. All of the staff were fantastic and the whole place was very organised.

Clean, spacious, one of the few hospitals where car parking is good ( helpful when travelling over 40 miles to get there). Very clean WRVS cafe with excellent staff. Superb staff in CT scanner, Friday 03.03.23 at 24.30 Excellent overall experience, health issue excluded! Thank you all

Broke my wrist im a pensioner the staff in Hartlepool hospital were fantastic I only wish when it first happened I could have being treated there as the after care and pysio at North tees not happy with and still in a lot of pain

I delivered both of my little girls here and the team of midwives are all amazing! We where really well looked after and I wouldn't have wanted to deliver anywhere else!

Thank you to all the staff at endoscopy today. I couldn't fault the way I was treated from the moment I walked in to the reception area. All the staff were polite , helpful and friendly. From a patient point of view a definite 10 out of 10 from 10 from me the staff were lovely.

I was here on placement as a student Nurse and the staff were lovely, the hospital was very clean and tidy however I found the wards to be very understaffed

Had full knee replacement surgery under Mr ramasetty at this hospital, quality throw out a painfull few months from everyone involved .

Had to visit the urgent care centre and could not have been treated any easier or quicker they were fantastic, great service.

Wonderful Hospital. Lovely staff.

Hospital has a lovely warm feel, staff are lovely and friendly and Dr Wong is an absolute star, a lovely man and great at his job. First class treatment.

Experienced helpful friendly staff and Wilbers Coffee Shop in which to relax.

Like to thank Staff in Minor Ops room (Mr Hollingsworth,Lesley,Yvonne,and Dianne) for their Professional and polite treatment at my recent visit.ThankYou!

Arrived at the hospital at 16:45 with a potential blood clot. The staff at the hospital were excellent taking care of my wife within seconds. I don't know why people complain about hospital staff as all we have had at the Trust is excellent service.

Staff do their best but management are showing signs of crushing all who work beneath them. Parking (as always at all hospitals) is awful and limited - we can't all use public transport and need to drive! Hospitals know this and limit spaces and heap premium prices on them. Vastly unfair on those who do not have a choice. Makes me wonder just how many staff take up patients spaces.. Anyway, they fixed me.

Went

My late mother was treated here and the staff were wonderful on the numerous times she was admitted and afterwards as an out patient..

Good experience with this hospital the staff are always friendly and helpful

Most not l most not like Walker l most not l dad Got pluwej. Leg. Tud

lived in hartlepool all my life everytime me and my family have had to use this hospital the staff have been great and done a superb job with what theve got at hand its a shame its closing down and we have to go to north tees which is at least 25 mins away how can any body condone that people are going to die because policys and money overule peoples health

staff friendly appointment on time

Its a shame that they are going to pull this great building down! I go there to get my chemotherapy.

First class care and first class staff. The only problem is that it massively underutilised thanks to greedy dickheads who should all be thrown out of office.

What a dreadful place, I was far worse after I had been in their care. Never want to go back

Nothing wrong with the hospital, most of it is lovely, but the urgent care is a joke. Nurses are quite abrupt, and twice I've been with my daughter, they have said they don't know what is wrong, so have had to go to North Tees. Won't use the urgent care again.

Personally there nothing wrong with the service and building. Getting in there is the hard part, I contacted the number listed and I was told to phone 111 to get seen to. Safe to say after 20 minutes on the phone and being cut off I refuse to use that service and took my little one to Urgent care.