2/5 Lorraine S. 1 year ago on Google
The
food
is
nice
enough
but
there
are
no
toilet
facilities,
no
WiFi
password
and
very
slow
and
unapologetic
on
service.
Dogs
are
unwelcome,
unlike
all
the
other
cafes
on
the
same
road,
who
also
offer
WiFi
and
toilet
facilities.
———————————————
Helene,
thank
you
for
your
response.
As
it
wasn’t
you
I
asked
about
using
the
toilet,
I’m
not
sure
how
you
simply
come
to
the
conclusion
that
I
didn’t
ask
at
all
and
patronise
me
as
if
I
didn’t
(I
did).
I’m
aware
many
businesses
have
staffing
shortages
right
now,
which
is
why
I
didn’t
chase
my
coffee
after
waiting
almost
15
minutes
yesterday.
I
was
a
little
disappointed
to
not
have
my
wait
acknowledged,
after
all
a
light
apology
costs
you
nothing
and
shows
a
level
of
respect
for
your
customers.
The
other
bustling
(dog
friendly,
WiFi
providing)
cafes
on
your
strip,
which
I
also
frequent,
are
still
polite
and
friendly
-
indeed
I
highly
recommend
Ginger
and
Dobbs
and
the
new
Toast
on
a
regular
basis.
It’s
a
cheap
shot
to
imply
I
was
grumpy
-
as
if
this
would
explain
a
less
than
five
star
review.
In
actual
fact,
I
was
super
friendly,
polite
and
patient.
I
didn’t
even
given
a
bad
review
to
be
on
the
receiving
end
of
your
passive
aggression
-
you
still
got
three
stars!
Only
reduced
to
two
now
due
to
your
untruthful
and
unwarranted
response.
As
for
your
nanny
style
attempt
to
belittle
me
for
requesting
WiFi
-
perhaps
try
keeping
up
with
the
times.
You
don’t
know
why
I
needed
WiFi
in
that
moment,
yet
you’ve
made
an
assumption
that
I
didn’t
need
it.
Whilst
you
are
not
obliged
to
offer
it,
it
is
reasonable
to
expect
it
from
a
cafe
in
2022,
(particularly
when
said
cafe
expects
you
to
wait
for
longer
than
the
norm
for
a
coffee).
Lastly,
you
overlook
the
fact
that
dog
owners
cannot
use
your
cafe
if
they
are
alone
with
their
dogs,
because
you
don’t
allow
them
in
to
simply
place
an
order
and
you’ve
refused
to
let
them
place
an
order
and
pay
at
the
door.
You
can
facilitate
this
(I’ve
done
it
with
you
through
the
pandemic),
you
choose
not
to.
This
is,
of
course,
your
prerogative,
but
please
do
not
try
to
make
out
that
having
outdoor
seating
classes
you
as
‘dog
friendly’.
You
have
outdoor
seating
to
bring
in
more
business.
If
there
are
groups
where
some
have
dogs,
the
others
can
go
in
and
order
on
their
behalf.
You
can’t
stop
dogs
from
sitting
outside
on
the
pavement
-
that
is
all.
I
have
first
hand
experience
in
this.
Just
as
I
do
of
being
refused
toilet
access.
I
have
continued
to
use
your
cafe
for
many
years,
without
complaint,
in
spite
of
these
experiences
and
have
supported
you
through
social
media.
The
same
would
have
been
the
case
after
being
refused
WiFi
access
on
this
last
visit.
What
prompted
me
to
give
an
informative
review
and
less
stars
than
I’ve
given
you
in
the
past,
was
your
disappointing
attitude
to
such
a
long
wait
for
a
coffee,
followed
by
a
very
blunt
response
to
my
polite
WiFi
request.
You
write
as
though
all
customers
should
automatically
understand
that
you’re
busy
and
don’t
want
to
provide
WiFi
while
they
wait
-
unapologetically.
It’s
pretty
arrogant.
—————————————————
All
your
second
reply
tells
me
is
that
you
don’t
know
what
goes
on
under
your
nose.
I
once
walked
in
to
order
a
cappuccino
with
my
small
and
well
behaved
dog
and
was
told
he
would
have
to
wait
outside.
Knowing
I
cannot
do
this,
I
simply
went
to
the
much
friendlier
Tom
Foolery.
But
when
I
needed
some
macarons,
my
dog
was
with
me.
You
were
quiet,
so
I
opened
the
door,
explained
to
the
staff
that
my
dog
couldn’t
be
left
outside,
could
I
purchase
at
the
door
instead
-
the
reply
was
a
straight
‘no,
sorry’.
On
another
occasion,
my,
then
10yr
old,
needed
the
toilet
whilst
we
were
having
lunch.
Your
staff
member
told
us
that
there
were
no
customer
facilities.
He
had
to
run
to
the
Tap
House,
who
graciously
allowed
him
to
use
theirs.
In
parts
of
your
cafe
particularly,
the
data
signal
is
very
poor.
So
I
would
strongly
recommend
that
people
use
some
of
the
other
great
cafes
in
the
area
if
they
want
to
use
their
devices
whilst
in
the
cafe.
They
offer
WiFi
and
are
polite.
