Dowdy and got everything wrong! Very poor. First visit and maybe my last. The one star goes to the lady on reception as she was nice. UPDATE: Doctor Ahmed (Partner) has within minutes personally contacted me, apologised and assured me that he will investigate and ensure that the service going forward will be the best possible. I appreciate Dr Ahmed promptly addressing this review and I look forward to meeting him in the future. ****.Update 26th January 2018**** I’m delighted to be able to say that during the past two years I have both witnessed great improvements and most importantly received excellent medical care at Wilmslow Health Centre. Dr Ahmed and his colleagues certainly endeavour to continually improve the service they provide. It can’t be perfect and at times it’s difficult to book an appointment, but I guess we all acknowledge the pressure GP’s are under. Nonetheless I can now honestly recommend the centre.

I have no issues with the standard of care the practice provides. However, getting an appointment or repeat prescription has become so difficult during the course of this year that it really spoils what would otherwise be a good surgery. In the past month I've had to pay for a prescription for the wrong item, and therefore of no use to me, and today I've been told that repeat prescriptions cannot be taken over the telephone, despite a request being granted over the phone only two weeks ago.

We cannot fault the service we have received since moving to the area 18 months ago. The online facilities have meant we can get repeat prescriptions easily and whilst we have sometimes had to hang on the phone at busy times the response after getting through has been excellent - recently my husband had a serious health concern and we rang at 8.30 and he saw the doctor face to face at 11am

The staff are amazing!

No answer by phone and unpleasant reception staff. Kenmore is better, and just next door.

I attended the centre for the first time, for my booster, since moving to wilmslow a couple of months ago. From entering the centre, all staff were very friendly and helpful. This also includes the doctor who gave me the booster. Thank you for being welcoming and efficient

The surgery has made an effort to resolve a complaint I made about the low standard of care. I made an appointment for an ECG and upon arrival, there was no appointment made. This was resolved and I was reassured by the manager that they had made an effort to ensure this wouldn’t happen again. I am trying to contact the surgery via telephone this morning (Saturday) and even though their website and google both state they open at 8:45am, their telephone lines are off and an automatic service of ‘the surgery is closed’ comes on. This has happened on more than one occasion, when I have rang in the afternoon and their website states it is open till 6:30pm, they were closed, again. Incorrect opening times, lack of coherence when booking appointments and by the looks of other reviews, an inadequate level of care. I am left with no option but to leave the surgery and I will be making a complaint about this. There are others, who require a lot more support from the doctors surgery. Including the elderly, and I am very concerned for them. If I am finding it this difficult to get through.

Great experience with Alison who has done two blood tests for me in the last month. She’s calm, quick, efficient, and the blood tests aren’t uncomfortable like they have been with other practitioners. Thank you so much Alison :)

Don't rely on the website for correct information about the services, as you can get there for a clinic to find it's been stopped altogether. 14.03 edit to note that since my original post the page has been updated! However while the day and times have been removed the information still implies the clinic takes place. And this is on the health centre site, not a third party link.

Gave 1* purely for picking the phone up . If you think you can get passed the receptionist then think again. No appointments by phone..oh well attitude for results of important test result...couldn't careless!

Getting worse year by year, they have taken way too many patients and not enough doctors to service them. have to wait over a week or more for an appointment now and desk staff are the worst ever !!!!

The efficiency of operations at Wilmslow Health Centre has been fantastic since the introduction of the online consultation system. It has made a very big difference based on my experiences so far. GPs are very responsive and professional, as are the nurses. Wait times have gone down dramatically. Keep up the good work!

Receptionist was very rude, for two days I’ve been trying to make an appointment with the GP, but every time I ring reception keep saying there’s no appointment even though the GP just opened. Very unfriendly and unhelpful. Never willing to help. Don’t recommend unless. You will not get an appointment even if you’re on the death bed. Also… quicker to respond to google review than answer your reception phones

Have been at this surgery for the past 4 years, I am very happy the way Dr Shaffu has seen me and explained the next steps also I will continue to see doctor Shaffu.

I have been working with the health centre for some time, and recently they have really shone through. After a few poor consultations, I worked with Jane Gaskell, who has been incredibly inviting, understanding and easy to talk to, making the whole process so much more comfortable and easy to manage. A brilliant gp and would highly reccomend

The online consultation is great. I sent a request first thing Monday and got called in for an appointment that morning. I’ve also had covid and flu jabs this week, very efficient as usual with no wait times.

Excellent and efficient delivery of both flu and Covid vaccinations. Warm and friendly greeting from volunteers and staff.

I had my booster this evening and the ladies were very professional and welcoming. I was aloud in early and didn’t have to wait long at all. The Dr who gave me my booster was super friendly and accommodating. Thank you guys!

Made a call for my patients medication to be delivered and they couldn't help me enough. Medication will be delivered tomorrow and for future prescriptions. Thank you for your help & advice (always order 1 week before running out and be aware of Bank Holidays)

Excellent service! Was sent a text to invite me for my Covid Booster. Filled in the online appointments form, chose my time slot and was in and boosted on the same day!! Efficient guidance inside the the Health centre by Volunteers and face masks given. Small waiting time, so was in and out in 10 minutes. Highly recommended!

Not impressed. Been a patient for 17 years and pre pandemic it was an amazing surgery. The last couple of years have been awful. When I phone I have to listen to nearly 5 minute spiel about covid etc then you're in a queue. Today I went from 3rd in queue to 2nd then 7th then I got cut off. Trying to get a return call to discuss my issue is a nightmare. I am nearly 80 and don't know what to do.

I have recently registered with Wilmslow Health Centre and it is by far the best GP practice I have ever been registered with. The online booking system via their website is absolutely brilliant! Today I contacted them regarding a referral to a Breast consultant and within 20 minutes of my enquiry a response was sent informing me an urgent referral was being done. By 4pm the same day the referral was sent to the Consultant. Top service!

Excellent health care by all staff I can’t fault anything Today’s flu jab programme was very slick in and away in 5 minutes! Well done

Yearly flu injection. Well organised and very speedy. No queues, walked in, had the jab, walked out. Only in the clinic building for 60 seconds.

At my first visit to Wilmslow Health Centre I entered with some trapidation. This feeling was unfounded as all my subsequent visits were met with friendly and highly professional personnel, and my cases were dealt with speedily and everything was patiently explained to me. A credit to our community.

Flu clinic extremely well organised, in and out in less than 3 minutes. Well done

Walked in to the flu clinic and had my jab straight away. I feel really lucky to have this health centre on my doorstep. The staff are all friendly and efficient, from those on reception to the doctors and nurses

Highly recommend local health care centre. Staff are very welcoming, helpful, efficient, Seen the doctor and the nurse today for my son “s treatments . The staff made the visit stress free from reception to seeing doctor and the nurse . The practice staff always provide great care service. Thank you WHC staff.

Wilmslow Health Centre is our GP practice and provides an excellent service in challenging times. In all aspects of how they run the practice it is excellent especially the the online consultation process which gets you to a doctor via the way of triage very quickly if it is urgent. Five star service

Very satisfied with the explanations and enthusiasm of sarah. Put my mind at ease over kidney issue. Excellent clarity over how to deal with it and other medical concerns I had. Feel much happier with wilmslow mhc than previous one. Recent experiences with how I've been dealt with by wilmslow health centre makes me feel more confident that any future medical issues I may have will be treated with great efficiency.

A1 organisation for Flu Jab Sunday. No queues- waited a couple of minutes, then seen for vaccination. All very efficient yet there was also a personal touch, with greeters and chat as you were seen. Excellent. Ready for Covid vaccination now!

Best diabetic review I’ve ever had - all my test results explained - hints and tips for improvement and lots of encouragement. I’ve come away 100% motivated to keep doing my best. Thank you very much Sarah

Fabulous service from the reception staff to the doctor. Help from the start with type of appointment whether it be phone consultation or f2f, never have to wait more than a few days for a face to face appointment and never feel rushed when talking to the doctor. Other clinics should take the example of how this practice is run. Excellent service, thank you

Triage could be so much more efficient. I asked on the web form to get bloods- yet i was asked for face 2 face meeting with gp. 30mins wasted in trying to get there, circle the parking 4x times as no spaces for a 5min consultation to be told to book an appointment with a nurse and come back again. A telephone call wouldve sorted this and one appointment.

I am pretty happy with the health center. Majority of staff working there are lovely and professional.

Rang for an appointment 8.30am. One available 9.30. Seen by a very efficient practitioner James Moffatt - he was very good!

As a patient I have to congratulate the management team who runs this Centre. The service is unbelievable great and everything starts with their appointment system which make easy to book a clinical appointment. The clinical team care about patients opinion and value patient’s view. I hope they continue growing and keep the excellent service.

Very friendly and helpful staff. Always feel confident taking myself or my child there. The steps in place for an appointment are great. The online service is just cleaver and it works

Getting appointments has always been quick and easy. The staff are always very friendly and listen carefully to my problems. They have been quick to then refer me to the correct place, where I can then get the right treatment.

I visited WHC twice on the same day early in the morning for a test then in the evening for a jab. On both occasions the centre was running very smoothly and the wait time was minimal.

Today at the clinic for a flu jab, this was the best experience so far, no queues and Dr Brennan administered the jab quickly and I never felt a thing !!

The Health Centre itself is generally good, once you get to the point where you can actaully see someone there, apart from the too-loud TV on a repeat presentation loop, which becomes stress-inducing, if you have wait for any length of time!! The online booking system doesn't cater for many things, e.g. blood tests - so you have to go through a very long-winded process: first, you have to phone to speak with a 'Care Adviser (CA)' (after a 25 min wait whilst moving up the queue, listening to inane music), who inform me that I will need to speak to a 'Medical Associate( MA)'... me: "Can I make an appointment then, please?"... CA: "No, the MA will arrange this and you will be notified by text"... I then get an appointment with MA for 2 week's time, with a 2-hour window (I can be flexible, but not everyone can)... by the way, on the day before, I then got two reminders for this appointment, one saying it was in person, one saying it was on the phone, so I had to ring the HC, speak to a CA (after the obligatory waiting in the queue) to clarify. After speaking with the MA, I get 'permission' to arrange a blood test. Again, I ring the HC, wait for 10s of minutes... I get a blood test for the very next morning.... I then get a text a few days later, to make an appointment to review the results with the MA, who then refers me to see someone to discuss the results... this is the first time I actually get a face-to-face and, in that meeting, so much is resolved. Overall this took around six weeks to get resolved, and two and half hours of my time on the phone. I appreciate the system is cracking under the pressure, but the no. of gatekeepers and automation of processes is dehumanising. I feel sorry for the elderly who are not always so tech-savvy or patient.... please, please, please... remove some 'layers' and engage with people directly.

I find them extremely fast and efficient at sorting things out. I also have found Dr Hitchin to be particularly brilliant during a difficult time health-wise. Very kind, amazing bedside manner, and efficient. If she sees this, thank you!

This practice is diabolical. Getting an appointment to actually see a GP is nearly impossible, however the GPs seem to have plenty of time to appear on TV! My 18 year old daughter was bed bound with severe back ache for 2 weeks and all they offered was a telephone appointment with a non-medically trained person who told her to do yoga. I ended up having to take her to A&E where she underwent scans and has ended up having surgery! My husband was bitten by a dog and when he rang the practice to arrange a tetanus jab he was told by the receptionist to go to A&E (even though he explained the wound was not bleeding). A&E staff were very dismayed that a GP practice would send him there for something that was not an emergency and should have been dealt with in primary care. Please get your act together Wilmslow Health Centre!

Drs/nurses are caring, friendly and sincere.

Genuinely impressed with all the staff at Wilmslow medical group. The Flu Vaccination process was remarkably efficient and safe. This mirrors our family experience throughout the pandemic with both surgery staff and chemist. Well done and thank you.

Fast, efficient, safe and friendly!

I attended the flu jab clinic this morning. It was excellent very well organised. Thank you

My husband and I both attended the Flu Clinic. We were seen very quickly and efficiently, the staff were very friendly and helpful. Thank you

Flu jab in covid was super well organised. Thank you to all the staff at the centre.

Always of the highest standards of professionalism. Went today to have flu jab, incredibly well organised. 5 stars

Quick and efficient service. No waiting. Thank you.

Good staff and good team of doctors- thorough and helpful.

Super efficient process! Couldn’t be happier with the service I received today. Fantastic staff, thank you again.

I arrived at Wilmslow Health Centre for my flu-jab, and I was totally impressed at how well organised the whole thing was under the current Covid19 social distancing regime. I was in and out in less than 2 minutes, and that included a well organised 'jab' Well done everyone involved in the organisation of this year's flu clinic! A big thank you! 😊

As usual, my visit for the flu shots was quick and easy, and my GPs took precautions against the C19 bug. Despite being busy, they were friendly.

A great health centre. Efficient and professional.

The flu clinic was one of the best and most organised I have ever attended!

Flu vaccination clinic Saturday 26th September 2020 :- Superbly organised, covid compliant, politely directed very fast and easy to use. I was in and out in around 1 minute. BRILLIANT. Thank you.

The process for the flu vaccination was excellent throughout, it was simple to book my appointment, then I was sent a letter which I brought along with me for the appointment, and the process of feeding people through the surgery for the flu jabs themselves worked fine. Thank you.

flu jab - in and out in 2 mins. Well organised. Very slick. Perfect setup.

Flu clinic was very well-organised. Lots of staff directing everyone and making sure we were social distancing, going the right way through the clinic, and after the jab, where we were to exit. Was in and out in 2mins. Can't praise my local GP and all the staff enough 😊

Extremely pleased as always with the professional and yet considerate approach to patient diagnosis and consultancy provided by the doctors at the clinic. Only criticism (hence the 4/5) is the phone service for booking appointments: phone line availability does not align with online opening hours and automated booking service has some bugs.

Organisation at the health centre was excellent. No queues, no delay, social distancing observed, all staff members polite and helpful. Impressive.

I have been trying to speak to a receptionist since yesterday afternoon. Every time I call the line is busy and the call is cut off! The surgery has once again queried my repeat prescription (medication which I have been taking for 8 years). I am about to run out of my medication and the surgery has once again delayed my prescription. Very disappointed with the service.

As usual the organisation for the flu vaccination at Wilmslow Health Centre was quick and perfect! It took maybe no more than 5 minutes between getting in, being vaccinated and then going out! My husband and I are very happy to be patients of Wilmslow Health Centre!

A very efficient service. Well done to all the staff involved. It took less than two minutes from start to finish. Amazing.

Not the friendliest bunch

The practice and chemist in WHC have improved over the last year and have been very helpful, friendly and professional

I was afforded an appointment quickly by Reception, the GP was attentive and processed the necessary referrals immediately whilst providing me with thorough verbal explanation throughout the consultation. I left with confidence and trust in the practice.

Every time I have visited Dr Ahmed he has been amazing. He listens to what I say and swiftly takes the appropriate action. He is a lovely Dr and extremely helpful. I would highly recommend him.

No crowds, no queuing for flu vaccination. In and out super quick. So efficient. Very grateful to belong to this practice which is so well organised.

If I could give 0 stars I would the service is shocking the receptionists think they’re overly qualified and also give out confidential information which should be private within the practice. seeing as there’s so many more GPs in the area AVOID this one!!!!!

My family have been patients of this practice for over 18 years. We have never had a problem getting appointments (including on the emergency appointment system of ringing first thing in the morning). All the doctors and nurses are friendly, professional and caring. Having read about the NHS cuts and service levels dropping elsewhere, this has not happened here. We feel very fortunate to be with such a fantastic GP practice.

I've always found the staff very helpful, friendly and supportive. Sometimes you have to wait for an appointment, but that isn't the fault of the practice.

Fantastic set up for administering the flu jabs. Always get excellent service.

Safe, very well organised and all the staff involved were cheery and friendly. Extremely quick too. Great job!

Went today was ask for my letter about flu jab,walked in interence with my madk on had temperture checked,was told were to stand,then told what room to go in,docter was wearing full ppe,ask for my letter ,asked which arm,i had in my left arm coz im right handed coz it can sometimes feel stiff and ache after,but it hasnt so far ,left room was shown a different exit ,in and out in 2 minutes,if you get a letter asking to have a flu jab have it.

Flu clinic. Very efficient and well organised. Was in and out in 2 minutes. Very well socially distanced.