We were swiftly told to leave after being too "rowdy" Chloe and Dan were rather inappropriate, knocking on our changing room door whilst threatening to call the police department. Unbelievable and unacceptable behaviour from fully matured adults. At the end of our experience we were not given a concrete reason for our mandatory departure apart from the comment on our "rowdy-ness".

Toilets could do with a good clean, the water for the showers could be longer, not enough pools under 2.00 meters open at all times or are available for young /none strong swimmers. Only left with baby pool and the 2.00 meter pool 😔 Could do with an upgraded adding more pools and and slides etc.. Would also be nice adding more free swim days too

Very disappointing. My phone and car keys were stolen from a changing room locker. My car was stolen. Since then, I have still not been contacted by the organisation, receiving no apology nor information regarding any changes that will be made to prevent this from happening in the future. Anyone considering going, please be aware.

Great experience for the little ones as it wasn't too busy. The toddler pool was nice and warm with plenty of space for them to find some confidence. The changing rooms were immaculate and regularly cleaned by the staff.

Smelt of wee by the showers the changing rooms were filthy especially the baby changing. The pool side staff are not even approachable especially the young ones who have an attitude not polite what so ever. Faces looking like they don't want to be there. To top it off payed £4.50 for me an my 2 year old to swim. We had 15mins in the small pool 15 mins in the rapids then was made to go in the big pool baring in mind my child is 2 shocking nothing at all for a child to swim won't be coming again waste of money!

Me and my friend took our babies swimming and We arrived here at 4pm to be told that the baby pool was closed, the lift is bloody tiny and just about fit me and my baby’s pram in it. The floor in the actual changing rooms was disgusting and looked like it hadn’t been brushed in about a week, the lifeguard then told us we were only aloud to stay in a tiny corner of the pool with our babies and their little floats so we took them out of their floats and went a bit further to then be bombarded with ‘you’re not allowed over here with a baby’ so we were confused. We paid £5.80 to stand in a tiny corner for 1 hour. The rapids didn’t start for another hour and then I gave my friend my baby and went to grab my phone to take a pic of her to then come back to the lifeguard telling me friend that I’m not allowed to take a picture unless I sign a form which I wasn’t aware about, he was very rude about it. I then signed the form and took a pic then we left because of how rude the staff were. Will not be returning

Quite the experience. Our group were shouted at to leave after being too rowdy and apparently splashing water at other people, poorly explained rules, we probably wouldn't of done that if on the rules board it had said those things.

Classes are awesome, staff are great and welcoming. Gym is a bit basic though. Small cafe also on site with costa coffee! Worth the monthly fees if you enjoy fitness classes. Swimming pool that does lessons also

We went to the water world while we were visiting north Wales. Pool and facilities were very good and clean. My son lost his watch there and didn’t realise it until we came home. The staff were kind and friendly when we spoke to them on the phone, they found the watch and posted it to our address in South Wales on recorded delivery for free of charge as a goodwill gesture . Thank you so much for your kindness and help 🙏🏻

Staff are very friendly. Facilities are clean. Not too crowded

This is mine and my boys favourite swimming pool. £14 for a family which I think is a very reasonable price esp at the moment with cost of living and that is for as long as you like between 9-5 and Sundays too. Free parking after 11. Facilities are clean and smell clean-who doesn't like that chlorine smell! Our favourite part is the lazy river it's so much fun. Boys of course love the slide. Water temps can be abit up and down. Sometimes its a lovely warm temp sometimes it's freezing but really doesn't matter much.

Very nice and friendly staff. Environment is clean and tidy. With loads of adults and kids enjoying themselves.. Lots of parking spaces tooo👍🏽👍🏽👍🏽👍🏽👍🏽

Glad Ive joined this leisure centre. Majority of the staff are so welcoming and friendly however there is one woman on reception whos customer service skills need looking into! On two seperate occasions she has been unfriendly and rude. From speaking to other members shes like that with everyone 😔

Really nice pool, spotlessly clean, pleasant temperatures. Lazy river, big slide, big pool and baby pool. Working showers and hairdryers. Really friendly welcoming staff, in particular Pauline, Diolch. X

Visited the swimming pool. Great access with on site car park. Changing rooms clean and tidy. However pool was very full and crowded-sunday afternoon. Staff very friendly.

The service was ok and the facilities looked clean and maintained, the pool has a good layout and plenty of staff on hand in the pool.

Nice clean gym although on the small side and some of the material in the equipment is taped over to hold it together. Changing and shower facilities are good although again it’s on the small side. Choice of classes is good and better than Total Fitness and membership is cheaper with no contract which is a plus.

Great swimming pool, took the kids for a couple of hours £7.50 for two eleven years olds. Really good when the slide is working.

It was an okay experience, it is better when all pools are open as you have to be much more careful of the little ones with arm bands in the main pool.

my boy have been coming here for swimming lesson for 6 years now, staffs are friendly, swimming teachers are fantastic. great value as he get to use the swimming pool unlimited during public swim session.

Generally good. It's not an expensive place, charging £13 for a family of 4. The slide and rapids were on. The place has a hot tub also. The kids loved it there. I wish they'd turn the heating up by 1c - it would make a big difference I'm sure.

I went swimming first thing in the morning (8am) Although it was fairly busy, the changing rooms were nice and clean. Lovely friendly staff on reception and helpful staff poolside.

jesus wept i made use of this facility very few days ago, the amount of gunk in the pool was outrageous, my grandson swam here and now i think hes got chlorine poisoning he hasn't slept for days on end. Fuming with the changing room as some little squirt decided to watch me get changed as he was peeking underneath

Not very family friendly. Went after booking time off work for an extremely rare family day with my wife and 3 children. My daughter and son, whose birthday it was, wanted to go swimming so my partner dropped in to see if we would need to book as a family of 5, they said no problem. A 40 minute around journey home to pick up towels and costumes, we return with our 3 toddlers to be told they operate a strict 1:1 adult:child policy and we wouldn't be allowed in without a 3rd adult. The first time we have come across this as a family and would like to know where exactly they expect parents to find a 3rd adult? Ended up with tearful toddlers for the rest of the day who can't understand why we won't ever be able to go swimming there again for the foreseeable

Great pools, very clean, super helpful staff and very reasonable price considering you can stay as long as you wish. Definitely going back.

Public swimmimg baths, closed on a bank holiday weekend for a swimming Gala. No money sense in that at all. Facilities are great, the kids usually love it. Plas madoc is 20 mins away much better.

We go most weekends as my daughter loves the slide and rapids. Staff are very friendly, the place is clean and tidy. Hands down beats any pool in chester !!!

I held my daughter's 10th birthday party here, it was brilliant all the facilities were clean and the staff were well organised. We had s fantastic air conditioned room to celebrate after with lovely sandwich boxes. It was a fantastic celebration in these difficult times.

The best swimming area in the town. The staffs are so friendly and helpful. It has three type of pools. I took my baby and they provided good environment and we enjoyed the time there.

Very friendly place. Swimming is great at the weekend and our two year old loves it. The slide and lazy river can be used with kids under adult supervision so lots to do.

Great value for money, for us, 4 children and 2 adults it was less than £15. It was clean all round and safe lockers to use for our clothes and valuables. Good variety of pools too so something to suit toddlers to adults.