4/5 Rebecca G. 5 months ago on Google
Beware,
an
innocent
lunch
can
turn
into
an
overnight
delight!
On
a
long
roadtrip.
Decided
to
pop
in
to
enjoy
lunch
and
charge
the
car
up.
Concierge
set
the
car
charging,
and
I
found
the
bar
on
the
4th
floor
with
magnificent
views
for
lunch.
Service,
food,
and
cocktails
were
excellent.
And
led
to
me
deciding
to
stay
the
night
if
I
could
book
a
treatment
the
next
day.
1
slot
left
in
the
spa,
so
booked
a
base
room
with
sea
view,
massage,
and
lunch
in
the
Spa
the
next
day.
The
only
negative:
the
most
expensive
room
I've
ever
booked
in
the
UK
and
the
bath
plug
didn't
work,
so
I
kept
needing
to
refill
and
the
noise
of
it
going
down
the
drain
removed
any
relaxation
the
super
deep
luxury
tub
could
offer.
Coupled
with
sealant
in
dire
need
of
replacement
and
poor
TV
options,
which
weren't
on
a
level
with
the
room
rate.
A
real
shame
as
the
room
with
its
stunning
view,
waterfall
bath
filler,
generous
complimentary
lotions
n
potions
and
super
comfortable
bed
was
perfect.
The
details
are
so
important
but
sadly
rarely
valued.
Fabulous
bed,
slept
very
well.
Breakfast,
back
to
the
4th
floor
and
those
amazing
views.
Excellent
choice,
continental
buffet,
and
some
cooked
items,
but
the
main
hot
choices
being
on
the
menu.
Plenty
of
staff
so
tables
turned
around
quickly.
Check
out
at
12,
so
I
enjoyed
the
sea
view
a
little
longer.
Made
reception
aware
of
the
bath
issues,
which
they'll
make
maintenance
aware
off.
Would
I
come
back?
Although
my
stay
fitted
so
well
to
my
trip
as
an
unplanned
highlight,
I'd
probably
not
return
without
incentive.
The
niggle
could
have
been
appeased
with
a
goodwill
gesture,
but
instead
the
level
of
complacency
exhibited
devalued
my
customer
worth
and
experience.
Ending
anything
on
a
negative
is
never
good
and
depreciates
all
the
staffs
excellent
attention
previous.
Always
end
on
a
positive,
because
that's
what
you'll
remember
first.