Tried to call them for a year!! Yes, for A YEAR. They told me they cannot see me. After 11 months a doctor saw me and gave me a spray. Got told if this is not working for my problem, I have to call them back and they will give me something else. Called them in the morning for few times, they told me everything is occupied and I need to call in the afternoon from 13:30 for emergency ( I think I have asthma). Called in the afternoon today at 13:30 and the receptionist told me everything is occupied and start to tell me if this is emergency why I do not call in the morning! Now my problems got very serious and I cannot breath properly! Worse medical system I ever seen. Update: called again and the receptionist told me if my problem was so bad, I would go to AE so she do not think being breathless is so bad. Also she was very unprofessional. Informed her I cannot go to AE today and she told me I can take a taxi. Told me if I want to change the GP it will be the same everywhere when I only asked how I can change it. I think they only want founds having patients there only with names, but do not care about people’s health. Asked her where I can send a complaint and she told me she do not think she was doing something wrong. This is a joke! Not an actual surgery. It might have good doctors there, but you probably never meet them as if you call straight away when the line open, you will be waiting for ages then they will say everything is full. Very unprofessional receptionists who think they are in place to decide if your problem is good to take into consideration or not. Asked me 3 times which is my problem, I clearly told her is probably asthma so at the end of conversation she asked me again what actually problem I have. I started shouting Ashtma because I could not believe I told her many times I cannot breathe and she would ask me again what problem I have. I wish I can give 0 stars.

I have never been treated so badly by the reception staff here at the doctors surgery! Each and every one of them are rude, incompetent and quite frankly unable to provide a simple service. Each time I called to try to get a telephone appointment I have been cut off at number 1/2 In the queue. They have no quality of care to their patients and cannot even answer the phone correctly! Just useless!

Such a bad service.My son got a fever 38.8 for few days plus his tongue is swollen, there are many spots on the tongue. The child cant eat anything because of the pain, he is afraid to drink water. We went to the doctor yesterday, but what happened there infuriated me. The doctor looked at his mouth and wrote in the Google what it could be and after he told me to eat ice cream and then he gonna feel better. I was just in shock !!! Never saw this kind of thing!!!!Terrible doctors.I am gonna change the GP!!!!

I have just had an experience with an incredibly unhelpful and unpleasant receptionist. Currently sitting in the waiting area and another patient has approached me and told me that he has had a similar experience. What an awful way to deal with patients.

Very rude receptionist, you don’t get an appointment until you are drying or closer to a heart attack. Even though i call every-time at sharp 8 am and 1.30 pm they will always say no appointment available. Very rude way of talking and they make feel patients down by their tone.

Calling me aggressive for pointing out their failings as a practice does not mean they have not been medically negligent and made my partners life as difficult as they can. The bad attitude of a few of your receptionists has also cost the surgery money as we tried to pay for a letter and the woman was too busy being rude and throwing her imaginary weight around to listen to the fact we needed to pay. I also notice that alot of the good reviews are left by friends of certain receptionists, I know this as if a friend of one of them comes in a long queue builds while they treat the surgery as a social club Booked an appointment this afternoon to turn up and be told I don't have one. Receptionist saying she will listen to the call, meanwhile I am sat here with my appointment time approaching. Of course I have nothing better to do than attend appointments I apparently didn't book do I.

I've been with this surgery for several years. I have Multiple Sclerosis and have regular medical issues. I've read the reviews and think they're very unfair. So appointments - the surgery is oversubscribed and appointments can be problematic. You need to phone at 8a.m. for on the day appointments, before this involved being on hold for up to 30 minutes, now they have a call back facility which works really well. The receptionists have to perform a difficult job and patients need to understand this, being rude or aggressive is unacceptable. I've seen several doctors here and they all have been very good, not rushing the appointment and being very efficient. I've read complaints about obtaining blood tests, it's true these aren't easily available however it's very easy to get the paperwork from the surgery and attend one of the local hospitals where you can book online a few days in advance. All of the NHS is under extreme pressure and I'm grateful for what they do. Thank you all

I have asthma & get many chest infections so keep an emergency supply of steroids & antibiotics at home, I asked my doctor last December for a salbutamol prescription for my nebuliser which I’ve brought myself. I’ve had to use one in the surgery & in casualty in the past as I get very unwell with chest infections. He said he would refer me to a respiratory specialist as he couldn’t prescribe the salbutamol for my nebuliser. It’s now 8 months later & I’ve heard nothing so chased it again with my doctor, he said ring them direct & tell them I referred you in December. I spoke to them today & all I’ve been referred to is a community nurse who said she cannot help me & didn’t even know why I was referred. I think is absolutely disgusting how I’ve been treated, very worrying I can’t get an appointment to speak to a doctor yet again, I waited 8 weeks for the last telephone appointment So I’ve had to write the doctor a letter I’ve now asked if you can’t refer me to a NHS specialist can you refer me to a private specialist which I will have to pay for which is disgusting but I need this sorted I can understand why this surgery has disgusting reviews

Receptionist is so rude and unhelpful. Sounds like she couldn’t be bothered and was on hold for a while considering I was only number 1 in queue. Maybe get a different job if you can’t be bothered to help people.

I've been trying since May (3 times) to send some documents to one of the GPs via reception email as requested. On every occassion someone confirmed the receipt. 4 months later i have to book another appointment with the GP (but you cannot call anytime , call only at 8am in the morning and if there are no spaces left or if they cut you out...wait another day!), just because....they haven't got the documents they need for the referral i've been chasing for months!

Very poor practice - receptionist are very unhelpful and never possible to get an appointment, even when the surgery messages you to tell you to book an appointment. Would encourage people to think twice before registering with this practice.

I got appointment after 4 weeks for blood test(which can be prescribed for people above 40 plus in phone/online every year/twice every year) to reconfirm my sugar level dropped for test taken outside UK 6 months earlier. Doctor advised to come after 6 months to prescribe blood test reducing with idle weight 70-76 for my age(Current weight is 77.2). Decided to take it the test outside UK during my next travel instead of visting this GP.

Had a really positive experience recently with Joseph regarding a referral for my daughter. Always really responsive, follows up when promised and overall making the whole process much easier.

Confidentiality breaches. Left me without support as a result. Watching external consultants which the Grove said were 'unethical' and yet not having the decency to actually report it for the safety of the Borehamwood residents. The GPs are under a lot of strain, granted. But when patient safety is compromised they need to follow through reporting it or find other Drs to support them. Surgery has gone downhill this year. Very disappointing. Reviewing moving but staying at the moment for geographic reasons, and questioning whether any GPs in Borehamwood put patient wellbeing above old boys clubs. Dr Chapman is incredibly condescending. Not the first time I found him so. He knows it and doesnt care less.... says a lot about patient care.

I like the surgery and staff, very much. They are professional and polite. I have always found the surgery oversubscribed but this is the UK Govt's problem of overpopulation, not the fact the doctors are very good and service professional, which attracts patients. It is also because there are not enough surgeries with people from the community represented elsewhere, and I wanted to stay at this surgery forever. I find the PCT attitude to violence against women totally lacks the insight that someone escaping violence locally WILL NEED AN OUT OF AREA DOCTOR, and one unlikely to be known to their criminal violence perpetrator. Find A GP, database allows for NO CHOICE by a patient and 'no special case' application, so although the NHS advertises you 'could' find another GP out of your postcode it will then restrict funding to the surgeries by the same database input - and the practice manager puts in your postcode and says the PCT funding rejects the application - and as a national database search engine - it will limit you to two surgeries that are within GP driving distance even if you do not need this feature as a limitation, so you get offered ones your domestic abuse perpetrator can easily locate too, harass you around or outside or share. For a National Health Service, this is a shameful situation for women that they need to flee males of violence and get to any GP they trust, especially surgeries with 'pro-female victims' staff or even majority female staff. As Hate Crime is also a religion issue, I see low or no spread of Jewish GP /Jewish surnames in the limited lists of GP surgeries given on 'Find a GP', because the surgeries are businesses set up by companies and the NHS likes to pay for a form of 'diversity' but give no real choice to patients at all. Yet the application form asks patients to list their religions. Religion plays a part in medical choices, so patients should be allowed to be seen by doctors in sympathy with their faith and ones that would assist in cases to support victims of crime, especially if they are escaping contact situations. I assume that this may be why in a Jewish area (Borehamwood), one finds patients eager to remain with a GP surgery that suits them. If they went on 'Find a GP' they would be given only a 'choice' of two surgeries that they might have no reason to choose. Shame on the NHS 'find a GP' - it should be called 'Push About the Patients (to fill unpopular surgeries)'.

Absolutely diabolical avoid at all cost ! So incompetent, a family member recently sadly passed away of natural causes over 11 days ago , after the health care professional visited the care home and pronounced our beloved dead it it all went down hill very quickly from there. After 11 days of not being issued a death certificate and with constant pursuing the doctors and emails them and the coroners office , we as a family decided call the registry office , and visit the coroner , only to find out after the surgery had stated they sent the information 9 days prior. This was not case THE SURGERY DID SEND THE DETAILS TO GET THIS A WRONG EMAIL ADRESS AND STATED IT NEVER BOUNCED SO SOME ONE OUT THERE HAS DETAILS OF OUR FAMILYS MEMEBERS DEATH , AS THE SURGERY ARE STATING IT NEVER FAILED TO SEND NOR DID THEY RECIEVE A MESSAGE STATING. All we got was a half hearted sorry , not acceptable making what is already a difficult time for the family even more difficult , what makes it worse if we did not chase this up were still be waiting. And the potential massive breach of data protection. Has been reported to Care Quality Commission. Unforgivable by any standard.

My experience of this "healthcare establishment" was so poor. I switch to another GP surgery and so far I have experienced none of the problems issues and difficulties. The staff faced providing me with healthcare.

I saw dr naveendra today as an emergency patient. She was lovely and very helpful. I left feeling very happy and less worried about my sickness. She was very knowledgable. Thank you so much.

Whilst I agree with the rest of the reviews about getting an appointment being extremely difficult at this practice, I thought it was important to give positive feedback on the Drs themselves who provide good care. I have recently seen Dr Victoria Mcculloch on a few occasions for my daughter. She was really thorough, put my daughter as ease and provided incredible care/ and follow up support. After seeing my daughter for the second time she organised necessary scans the same day and even called me back late that evening (on a Friday) to give me an update before going into a long bank holiday weekend. I’m really grateful for her care.

Incredible rude receptionist, I called and she shouted at me for not understanding one of her questions. Dear lady, I didn’t hear it because I’m sick! You ask people not to be rude to you, but the same respect should be given.

Terrible customer service, staff doesn’t like working, the staff never book to see the doctor even if you call 8:30, the queue is always a minimum of 26 people. Simple terrible 😢

I can only speak from my experience with this Surgery but I have nothing to complain so far and because I see many bad reviews about this I decided to leave mine as well just to say that it is not all bad. I am with the Surgery for 4 years now and so far so good. I might be a lucky one.

I had appointment done the day before with the receptionist came for appointment 10 min before do the check in with reception after one hour of waiting to be called in I ask for details about my appointment she just apologised she can’t find my appointment and she told me next appointment available after one month.