Absolutely disgusting service. Avoid this clinic in Buckhurst Hill at all cost. The staff have no compassion whatsoever and treat you like a case number and not a human being with feelings. I was very upset and tearful about having a termination because had circumstances been different I would have kept my baby but unfortunately I ended up here at the hands of these rude and obnoxious people. Especially the recovery nurses who are absolutely disgusting. God forbid you are left to be "taken care of " by a nurse called Phyllis who just leaves you sitting there feeling unwell and then tells you off for saying you don't feel right. I told this nurse I felt unwell to which she replied "for God's sake " before walking off and not coming back. I ended up ringing my partner in tears from the toilet who took me to my local hospital where I had better care and understanding from nurses who know how to do their job emotionally. Not only that but I could tell you what is going on with other patients in the clinic because the staff discuss people's confidential business in front of others. To work in this field you need to be compassionate and understanding however the staff here are rude and only care about their paychecks and want you to be in and out quickly so that they don't have to deal with you. I will never forget my experience here and it will haunt me for a long time because I now hurt more about having the termination. Marie Stopes should be ashamed of themselves

After reading reviews I was a bit wary going to my appointment but I have to say everyone was so so lovely and patient and made the whole appointment process very smooth. All the doctors and nurses introduced themselves to me and made sure I was comfortable before proceeding and the aftercare was great. One of the nurses (I think his name was Tawanda) made sure that he sat down with me and went through any questions or concerns I had before I left and made sure I was happy to leave. Honestly cannot complain at all and think the clinic have a great team and should be proud of them selves ❤️

Was initially very nervous but wanted to cry was so happy with how everything was dealt. Even while in the second waiting room before the procedure I was shivering a bit and one of the nurses took concern for me and asked was I ok and did I need help, it melted my heart. The doctors were so good to me they gave me a lot of reassurance and even a fun talk about the other colleagues with cake talks. I travelled from east sussex to come down to this surgery and honesty, I'm glad I did with the extreme kindness of all the female and male doctors on the facility. Do not threat with this place, they will make you feel safe and that everything is gonna be ok.

Absolutely fantastic staff, was treated with the utmost compassion & care throughout my appointment, professional staff & spotlessly clean. Faultless. After reading previous reviews I was extremely nervous and worried prior to arriving, the reviews are completely unjust. Thank you to all the staff for making my appointment seamless and keeping my nerves at bay you are all amazing, keep up the fantastic work.

I wanted to leave a review after receiving the most amazing care today at Buckhurst Hill. There is not one single part of any treatment and care received that I can fault. From being greeted by the receptionist to being cared for by the nurses and the amazing anaesthetic team. Not once did I feel I wasn’t being treated with respect and kindness. After making this incredibly difficult decision and being around 17 weeks pregnant I had to have tablets before hand to soften my cervix. I had regular checks of blood pressure and to check I was ok. The nurses were lovely and chatted away to myself and the other girls sat in the room, instantly putting us at ease. After a couple of hours I was called in by the doctor who was absolutely lovely. I was introduced to the team carrying out the termination and every single one acknowledged me as an individual making a hard decision. I wish I had got names, but one nurse held my hand until I fell asleep and when I woke up I was greeted with a warm smile and taken in to the recovery room where I received the same level of care I had all the way through. I was given refreshments and some biscuits to eat straight away, checked on frequently to make sure I was ok and had any questions answered. I received thorough information on aftercare and felt completely reassured. Thank you to the staff as Buckhurst Hill, you work so hard and I’m really grateful for today.

Somewhat cautious of the location after reading the reviews but today after several weeks of waiting I got an email which led me to this review, I need not have worried in the slightest. Building was somewhat "weathered" in the main waiting area but was clean, however i was soon whisked away to a private waiting area where I was welcomed by all the staff, given some snacks and water, very clean and well kept. Reception ladies took all my details, explained everything before i was taken through to the surgical area. a Male and Female nurse(?) along side the Doctor welcomed me once more and placed me at ease, lots of chat clearly to keep me preocupied worked wonders. And after some jolting pain which subsided in a few moments it was done. Had to wait in the reception for a while to make sure all was well, staff fed and watered me some more and there was plenty of good natured chat. And that was that. Followed the guidlines to the letter and about 2 weeks later that was it, all done and healed up a few months later, all was as it should be. If you are a bloke looking to go here, ignore the bad reviewes, nothing justified them in my opinion, i can only imagine those that got infections didnt follow the guidlines or thought they knew better. Nothing from the visit would indicate that it was in any way a risk and its far more likely the risk was with simply with the patient

*AVOID RUBISH AFTERCARE LEADING TO INFECTION AND SURGERY* When going in there was no issue staff were amazing and very welcoming, I had a medical abortion and the lady who was doing my appointment was amazing again. The issues started after the pulls were taken I had nothing happen so after 24 hours after taking these tablets I called back and was to wait again until it had been 48 hours after taking the last tablets. After 48 hours nothing was still progressing so again I called back up which I was told it was normal and to keep waiting. These phone calls went back and forth for a few days and finally after nit experiencing much bleeding or clotting I was booked for an appointment on the 8th nearly 3 weeks after my first tablet was taken .things seemed to get worse and the blood developed a smell and I was told to call 111 which led me to go into a&e and now having yo have a surgical abortion as I have develops an infection and the pregnancy is still left inside which is dangerous. I feel like my concerns where shrugged off and I didn't revive the after care I should, now I'm at risk for further issues etc etc. If only someone would've taken my concern seriously and had me checked out I wouldn't be in this situation now .

Awful. Please try and book with BPAS if you can. This is the last place you should be carrying out a surgical tOP. Unfortunately I had two abortions a year apart. First was with bpas. From the first call to the time I was seen it took two weeks they only asked me to come in once and I did the scan and procedure on the same day at 5 weeks pregnant. On the day of the procedure all the staff were so kind. They offered me a gown to change into, the surgical team spoke to me and briefed me and did not rush anything. After I woke from the procedure I was in a recovery hospital bed wrapped with two blankets, I was shivering so much the nurse offered me another blanket and hot water bottle. They gave me as long as i needed to ‘wake up’. Nurse asked me after 20 mins if I was ready, I said not yet,. Doctor then came and told me the procedure went well and that he wished me all the best. nurse then came back again after 15 mins and by then I was ready to get up. She directed me to the locker where I got changed and was directed to the recovery chair. At no point did I feel rushed. I was in the recovery room for another 30-40 mins during which time the nurse checked me blood pressure and took out my cannula. The nurse checked with me how I was feeling and if I felt ready to leave and said if I wasn’t I was welcome to stay longer. They were so friendly and caring. In contrast MSI took a week to offer me a telephone consultation, another 10 days to offer a pre assessment and then 3 weeks for a surgical Top appointment! I called at 3 weeks gestation and by the time they did the op I would’ve been 10 weeks! Luckily I kept calling all day and managed to get a stand by appointment sooner. On the day of the surgery first MSI told me I would be wearing my regular clothes during the procedure and just told me to take my pants off and wear a paper sarong. This was upsetting as I was wearing a favourite jumper, and from now I would forever associate it with this abortion. At 10am they took me into the theatre. I woke up in a chair, at 10.30am just covered below with the same paper sarong. I was freezing cold and shivering. The nurse told me to put my coat over myself. This did not help, I continued to shiver violently. They didn’t not offer me a blanket or a heat pad. But they did offer me a hot drink which I accepted and helped a little to make me feel warmer. For the next 20 mins until 10.50 the nurse took my blood pressure at least 3 times because it was too low. She asked me how I was feeling, I said I was in pain and feeling drowsy and dizzy. She continued to take my cannula off and Despite me still feeling out of it she told me to put my shoes on and that she would take me downstairs. I struggled down the stairs and asked if I was allowed to sit in the downstairs waiting area as I didn’t feel ready to leave. She said sure and just left me. It was only 11am - 30 mins after I came out of theatre. And this was all despite it being early morning and no other patients around. I sat in the waiting room chair on my own for a further 45 mins, waiting to come round. I felt like they took the foetus out and just chucked me out of the building. It felt very insensitive and brutal. Please avoid MSI if you want to be treated like a human being.

Had a appointment on 1st August here , when I walked in had a very uneased feeling about the place as very run down!! No compassion from any staff the male surgeon was very very rude to me .The theatre room(if that is what you can call it) was unhygienic very old fashioned with equipment, where you place your legs into position on the bed was only as I can decide as being in a SAW HORROR MOVIE with belt straps to hold you’re legs in place for the pre op , I went in for my pre op I was 22 weeks pregnant and NO numbing cream or anaesthetic or gas and air was offered and I had 3x dilapan inseted in me with a lot of force the pain was unreal and all the MALE surgeon said to me was u need to relax and hold you’re arm by you’re side and also NO OBS was done throughout the process of the pre op Spoken with Director of MSI and he later informed me that I should have had anaesthetic or numbing cream!!!!! AVOID this place at all costs!!!!!!! The director of MSI later got myself a appointment through LONDON clinic this place was amazing very clean professional, everything was offered and more Essex clinic needs to be shut down completely!! The staff are rude unprofessional and definitely inexperienced !!!!!!!!!!!!!!!!!!!!!!!! I RATE THIS PLACE ZERO STARS

I went here for a surgical abortion which was a pretty devastating experience. I expected to leave the place feeling pretty rough but it ended up being worse than expected. During the consultation before the surgery they asked me if I would like a form of contraception. I discussed it with the nurse and we agreed the implant would be best suited. I woke up from surgery a little teary as I was devastated and also in a strange place etc. a nurse came up to me and told me not to cry because I will elevate my blood pressure and will need to go to hospital. It was very cold and blunt which made me even more emotional. I was given tea and biscuits and advised to go to the bathroom and get changed. I assumed I would be going home at this point. They then asked me to take a seat and wait as a nurse needed to check me over. 2 nurses came along with a ruler and begun to measure my arm. This is where they explained to me that a trainee had fitted my implant during my surgery and had put it in the wrong place. It was put into the back of my arm instead of on the inside. I was left waiting for about 20 minutes as I was told someone will remove it. I got transferred to another room where I continued to wait for around 15-20mins. I was then moved to a small surgery type room. They removed the plaster they had put over the implant and sprayed me with numbing spray. This is when one nurse started laughing because “she’d never seen someone’s skin go so pale before”. Then one lady started to squeeze my arm to remove the implant but couldn’t so asked another lady to get a scalpel. All while this was happening the door to the main operation room kept opening meaning I could see in on another procedure which wasn’t very pleasant. Once the lady had retrieved the scalpel she made an incision and continued to try and squeeze the implant out but said there was now too much swelling to continue. I was then advised to sit and wait for a doctor to see me. I waited for around 10-15 minutes and was told that no doctor could see me and I should go home and come back in a few weeks to have the implant replaced. I went to see my GP due to being concerned about the situation and she was in shock. She said she’d never seen anything quite like it. She sent me for an X-ray to ensure it was in a safe position as I kept getting tingling in my hand. The radiologist was also in shock as she had also never seen anything like it. I have attached a photo of the bruising caused by all of the squeezing. I was not only physically in pain but was also trying to deal with the mental side of everything. It’s been 4 weeks since it happened and I’m still struggling mentally. I tried to contact other clinics because I desperately didn’t want to go back to this one as i felt butchered the last time I went but unfortunately no one would touch their mistake so I unfortunately had to go back. I did thankfully see 2 lovely women who I had not seen on my previous visit. They were apologetic and were stunned when I showed them the photos of the bruising. Them 2 ladies I can not fault at all.

Outstanding practice. Everyone who spoke to me was so professional and friendly, and dealt with highly sensitive issues in a respectful and courteous manner. I would like to say a special thank you to Tracey who is one of the most nicest health care professionals I have ever met in any medical setting I've been in. Would recommend this practice to anyone just based on how efficient the staff alone are.

I was really worried about coming here after reading all the negative reviews but could not have been happier with my experience. My first appointment the two nurses were both so kind and walked me through everything whilst making sure I was okay with every step. After the scan they asked if I wanted to know how many weeks I was before telling me (due to different treatments) and I saw that some photos were printed off but they were hidden from me so I could not see the image. I was then booked in for surgery the next day. When I arrived I was taken into a private waiting room where another nurse came and took me upstairs to have the procedure. As I was taken into the room another nurse held my hand and introduced me to everyone in the room and they all made sure I was 100% certain with my decision and comfortable. The anaesthetist was especially kind and was so gentle in nature. In recovery I was able to talk to some other girls there as well as have some nice chat with the nurses in there so everyone so so lovely and I could not have asked for a nicer experience.

Joanna and I think it was Christine, were the kindest midwives / nurses I could have hoped to see. The procedure wasn't an easy decision and I was so anxious, but they were so reassuring, calmed me down so much and just helped get me through it with ease. The service from MSI was quick and really flawless, rung on Saturday morning, had a doctor's consultation that hour and had an appointment on Tuesday morning. Thank you to all.

i had a vasectomy here two days ago and to be honest my initial fear leading up was a lot worse than what actually happened. i was treated well felt as relaxed as I could do and it felt like the time passed quite quickly. its never going to fun and games here but i was very happy with how things went and would recommend them

I had a very comfortable experience with my procedure. The nurses were very nice and caring. The procedure was explained to me and I was given choices. I was very scared and emotional but I felt reassured and at ease. Thank you.

Incorrectly fitted a coil which left me in agony and having to spend over £300 privately to get the mistake rectified. A month later and I am still in severe pain. Avoid at all costs.

Kellie originally from Kent office but happens to be working in Essex for when my partner had an appointment. I cannot thank her enough, she made my partner feel so comfortable and was so friendly and kind. I can’t thank her enough! Thank you Kellie

I did my treatment there best place to be the staff very friendly helpful during my surgical thanks best team I don’t know there name but all of them is helpful

I had the surgery At 17 weeks abd3 days. This was no way an easy decision, we had been trying for a baby and within the 2 months leading up to the decision it seemed our lives crumbled around us, we didn’t want to bring our baby into that. The nurses were kind and nurturing. They all understood how devistating this choice was. They kept me warm with blankets and when the medication caused me pain they brought my hot water bottles. I was introduced to all the surgeons and everybody spoke to me whilst sedating me so I knew what was hooenung. I cannot fault them

I done on 20 February surgery abortion and 2 weeks very bad pain ...after 1 week of surgery I have my period and I start bleeding to much and pain I call ambulance and go to A&E they book me for scan on 9 March but on 6 March I back to hospital they done scan and they found "tissue " from the baby and on 8 March I will have again surgery Is normal for a Clinic with 5 person inside the surgery room they don't see "part of baby" in my body...I have a lot pain , I need care of my son I work ..I have my routine and now surgery again . But not finish here ...with this only feedback negative.

I just wanted to leave a review to say how amazing the staff are here and how they go out of their way to make people feel comfortable.

From the moment I got there till when I got home made me fill very welcome and comfortable was worried about going because of the reviews but I must say everyone that works there are very professional !!! Thank you

Absolutely disgusting! I have been trying for 3 days to get through to someone to book an appointment! Morning, afternoon and evening I cannot get through to anybody to book an appointment. I have been on hold over 3 hours multiple times, Please this needs to be sorted out! Please contact me! I am still trying to book an appointment with no luck. This whole situation is stressful enough without having to deal with getting through to anybody! 🙄🥺

Do not read them bad reports... They are all amazing staff and could not have felt more safe and comfortable.. I was so worried before going after reading that rubbish... Thank u all so much.

After reading all the negative reviews I was a bit vary about going to this clinic. I had no choice as they were the only one that understood my fear of medications and agreed to do a surgical termination. I could not ask for a better experience. Every single person who works there was friendly, understanding, caring and completely non judgmental from start to finish. Even tho we had a 5 hours delay on the day, not once I felt annoyed. If anything it gave me some extra time to deal with my fear of what was waiting for me next. I was even offered a supervised sip of water considering at that point I haven't had anything to eat or drink for a half a day. The procedure is a blur but everything went by the book including the healing period. I am extremely grateful for everyone who works there, they made this difficult time a lot more comfortable for me. Thank you!

The nurses were really nice to me and told me everything was going to be ok and supported me because I was crying my eyes out and shaking so I appreciate the person who did help me calm down I don't know her name but she was lovely