I had to cancel an appointment. Rang the booking office and told them I couldn't make my physio appointment as I had tested positive for Covid. A few day after I received a letter from them accusing me of not turning up for my appointment. They also wrote to my doctor's surgery (so now on its on my medical records). I phoned the Booking Office to complain and the person I talked to said "I'll put you back on the list"!! I thought the person I talked to must have been the same one I spoke to when I cancelled. Your Booking Office needs taking to task over this.

Went to the colposcopy suite for treatment, they were very kind and supportive, they made the procedure so much easier to cope with, I cannot speak more highly about them, I would encourage any women who need it doing, to get it done, what they do is nothing compared to what you may have to have done, if you don't ! Amazing people, can't thank you all enough xx I have been back for a check up, and once again, they were fantastic, taking my mind off the procedure, and treating with much appreciated dignity.

Great staff and great service at the urgent treatment centre. This is NOT an A&E though. Got sorted in good time considering how busy it is and how not so polite some people can be.

Went today to Ward 7 for a procedure. What a pleasure all the staff were. Made you comfortable, kept the conversations upbeat with myself and the other patients on the ward. Professional and timely. In at 7.30am, tests and op done and finished by 10.30am and having a much needed cup of tea. Home with feet up at 3.30. Thanks all.

Why do we pay taxes monthly if @NHSEngland does not comply with its services? I've been having an horrible chest pain for three days that doesn't even allow me to move, I've gone 2 times to 2 different hospitals (kendal and lancaster) and @NHSEngland haven't done the tests I need to find out what's wrong with my chest, I always pay taxes monthly and for once when I go to the hospital for an emergency @NHSEngland do not treat me in what the doctor said I need. I need the breast ultrasound scan ASAP, I could get worst and if something happens with my breast is your responsibility because you are so negligent.

On holliday from Australia, I had doubts if my wife, who had fallen on her wrist, could be helped. I was very wrong. Every member of the staff there were friendly and extremely helpful. Could not have asked for more. My wife's wrist was attended to and everything was explained to us. Congratulations to a terrific team.

Blimey! I went for an experimental procedure to get another pair of arms fitted. It was a huge success though I can't actually control my new pair of arms and all they do is flail around uncontrollably. After I had recovered, the nurse said she would show me a special part of the hospital. It turns out they have a bug ward for operating on insects. When I went in there the bugs all thought I was dancing (really it was just my arms.) I seen a terminally ill bug and I was sad but my arms just wouldn't stop. He smiled at me and said thank you for dancing and then passed away and I broke down in tears. I was crying and dancing and it was such a scene they decided to remove my second pair of arms because there was just too much going on at once.

Went here recently to the Eye Clinic. I was extremely nervous, the staff were so lovely and so caring. I had to have injections in my eyes, nurses were so amazingly kind.

I have recently been treated by the physio therapy department and I'd just like to say it was a lovely experience. I was put at my ease and the treatment was very well administered and the care was excellent. Thankyou everyone .

I arrived at 5.45pm on Saturday with my son who’d had a bad fall off his bmx. We were seen quickly, went through the X-ray process quickly and got patched up quickly. All staff were incredibly friendly, very knowledgeable and very caring. My son received 1st class care from an excellent service. Thank you!

Thank-you for the outstanding care given to my husband in the Cardiac Unit yesterday. Mr Deepak you are a hero, and you, and your wonderful team are so kind, and professional. ❤

My mum (julie) was treated in urgent care Department yesterday she had been suffering with bad chest for couple weeks couldn't get in her local doctors surgery the nurse treat my mum with respect and spoke through everything they was going to do in away that made her feel safe my mum has parnoid schizophrenia so this is big for her to be at hospital she did nothing praises it doctor also that treated my mum was friendly spoke through everything he was going to do she very happy with care she recieved .thank you

We are on holiday I rang 111 after explaining my problems they told me to contact my own Doctor In Staffordshire. The operator was quite patronising. I also rang the Doctors in Arnside & Silverdale are you registered. Answer no, sorry carn't help you. So we goggle Westmorland General Hospital. From start to finish everyone was so professional & friendly. I was diagnosed & taken to the pharmacy for my prescription all sorted in 1hour & 15 minutes. Brilliant service thank you so much. 👏

Elective hospital, part of Morecambe Bay Health Trust. Attended Cardiology clinic with family who were very well looked after throughout their procedure.

Had to use the urgent treatment unit and xray dept. All staff fantastic and efficient. Great job guys.

We attended out of hours GP and a and e for dressings, what a fabulous service from both departments. Quick, friendly, professional and reassuring for my 7 year old daughter. So impressed. Thank you for restoring my faith in NHS services.

had dailysis in Kendal . lovely place . great staff . had a great time . thanks you

I just came here to the urgent care unit. Very friendly and helpful staff, very well organised! I really appreciate the people and the way the work here. Thank you!!

I visited Westmorland General Hospital after a crash while mountain biking that resulted in both hands being cut as well as my left knee. The staff could not have been more accommodating and friendly, with Nurse Freya in particular being very helpful :)

Went to the Macular Clinic here today, most of the staff were lovely. 1 nurse called Carol, was having a good talk on the corridor, never even checked the records properly. We missed the train back by 1 hour as she was just talking.

Attended the day case unit today for a routine orthopaedic operation I cannot fault the care I received from the whole team from start to finish They were very attentive and professional and nothing was a bother for them Well done everyone 👏 I am a retired nurse and proud this experience . Keep it up !!

We were on holiday in Bowness on Windermere and I slipped coming out of shower. Went to Westmoreland Hospital (Urgent Treatment Centre) where it was confirmed I had broken my ankle. Could not fault the treatment I received and in all I was only there for 2 hours. The area is lucky to have such a great facility.

Just been to the hospital’s Urgent Medical Care dept for a foot problem. Every staff member I saw was wonderful from the porter who went out of his way to ask if I needed help, to the reception ladies who were courteous & friendly, to the nurses, pharmacist and the doctor. Hospital nice and clean too. Special mention to Dr Emily who was excellent: professional, friendly and explained everything clearly. Thank you everyone!

Admitted to the Day Surgery ward, the staff on this ward were lovely. Porter forgot my notes so had to wait for him to return with them. Had to stay overnight on ward 10, which seemed to be for orthopaedic surgeries, because of immense postoperative pain. Some night staff were agency workers and seemed to have no clue about any type of postoperative care! Very careless with myself and other female patients. Failed to stop the flow of saline drip spraying me, my clothing and bedding with contents, I had to ask to have clothing changed. Kept pushing me to move quickly when I'd just had abdominal surgery! I was still in pain on discharge on the point of tears, Dr said would write me up with codeine but did not, had to ask for meds and wait for ages. Not offered a wheelchair on discharge, did not see my Dr before discharge. These are just a few issues that scratch the surface!

Went with my husband who has Parkinsons. Saw Dr.Floyd. This is the first time since his diagnosis5 years ago that a doctor has taken so much time to explain things clearly to us. So patient and so empathetic. It felt the most productive hospital visit we have ever had.

Thank you to all the staff at Westmorland General Hospital. Visiting from Australia and couldn’t have asked for better, more thorough care. Special thanks to Dr Sheppy (please excuse if my spelling is incorrect) I was given first class care when the staff were having a busy day yet not once did their dedication waver.

Went in 11 am seen 1/ 45 by doctor claire diagnosed skin rash reaction to hair shampoo prescribed medication cleared up over night excellent out come well worth the wait well done nhs

Wonderful caring and friendly staff. I had a procedure done in the cardiac centre and was impressed by all who dealt with me. Keep up the good work!

I visted today having a mental break down and the service ive recieved from all staff was inpecable, the amount of care and time they gave me has really helped make a difficult time easier. I have suffered for years on and off and by far this is the best level of care ive ever recieved!! Thanks mainly to Dr clare (missed your second name) And Shane the nurse, who took my blood pressure thank you for everything x

I had a nasty fall on Wednesday 13th June. Our son drove us to the Emergency treatment Centre where I was treated kindly, quickly and efficiently. We were amazed at the care and attention of all the medical personnel. Thank you so much.

I went into the endoscopy unit yesterday feeling very anxious, and must thank all the staff I met, especially Olivia, Dean and Andrew, for being so kind, and patient. Having had this procedure before I opted for a sedative but they had trouble finding a vein. Nobody made me feel difficult and they got it done and carried on. The sedative didn't seem to make any difference, but their cheerful and reassuring manner did help me. Thank You.

I have recently visited this hospital on three occasions as an outpatient and can honestly say that it is truly the best hospital that I have ever seen. The staff are absolutely amazing, friendly, polite and kind and caring. Also nothing is too much trouble for any of them. Congratulations,many grateful thanks!

The service at the Urgent Treatment service late this afternoon was exemplary. It was quick, very efficient and all the staff could not have been more helpful and friendly. I was enormously grateful.

Excellent, caring, helpful staff. I would really appreciate being able to use my card to pay for parking rather than desperately scratching around for change in my purse, when I am upset and stressed.

Yesterday I received a joint injection in my ankle via x-ray guidance. From reception to the Day Care Unit all staff were professional, pleasant and helpful. Thanks to Mr Garg and all theatre staff for their cheerful spirits towards a very nervous patient! The nurse who sat chatting to me in theatre was brilliant. I cannot recall her name(Kora?).

I have been coming to the macular unit since June 2018. Today I had my 19th injection. On every visit I have been treated so courteously and kindly, all the staff are fantastic.I am very grateful to all of you .

Just wanted to say a massive thank you to all the staff, I had an operation 10 days ago the wound got inflamed, so went toy hospital. After signing in was seen immediately treeage nurse, second nurse blood pressure tests etc. Not one but two doctors, decided to remove stitches and course of antibiotics back in car in 30 mins. Best ever treatment. Once again thank you to all the staff. Peter

Would just like to say a really big thank you to all the staff at this lovely hospital. I received the very best of care before and after surgery,I was put at my ease from checking in to checking out , lovely team , that worked super efficiently but with attention to the patients personal needs and feelings and all with a sense of humour.