1/5 Tyler H. 3 years ago on Google
i
would
say
that
the
reviews
on
here
have
been
done
by
staff
to
improve
the
rating
of
the
home.
Our
dear
mother
and
grandmother
passed
away
this
weekend
after
suffering
for
a
long
time
with
dementia.
Her
so
called
care
care
whilst
alive
&
her
care
now
she
has
gone
was
very
much
below
what
you
would
want
for
anyone
let
alone
a
loved
one.
An
array
of
carelessness
and
no
care,
no
common
sense
prevailed
in
her
time
there
extremely
painful
&
very
sadly.
Complaints
made
to
management
where
little
or
nothing
was
done.
From
safeguarding
to
just
no
care.
Medicine
cabinet
left
unlocked
in
her
room.
No
one
getting
her
up
to
feed
her
and
being
left
one
Christmas
Day
In
hospital
at
deaths
door
for
3
hours,
no
call
to
us
until
I
call
to
pick
her
up
to
find
she
was
in
hospital
where
she
had
received
no
medication
&
looked
like
she
had
already
passed
away
with
shallow
breathing
&
no
antibiotics
because
no
one
knew
if
she
was
allergic
to
them
or
not.
A
week
on
when
released
her
antibiotics
where
not
then
administered
from
whats
called
a
can
home
from
carers
and
myself
being
treated
like
a
nuisance
&
for
complaining
&
being
upset
.
Being
left
in
pain
on
another
occasion
,placed
on
paracetamol
for
weeks
which
was
causing
her
pain
because
she
was
constipated
through
being
given
paracetamol
to
relieve
the
pain
which
was
making
her
constipated
&
causing
the
pain.
I
had
taken
her
back
after
a
few
hours
at
mine
saying
she
needed
to
see
a
doctor
3
weeks
or
less
like
it
with
no
doctor
being
sought
&
still
being
given
paracetamol
.
Total
lack
of
care.Repeated
visits
cancelled
&
Skype
calls
right
up
until
the
end
that
I
wasn’t
allowed
to
see
or
Skype
her.
A
Skype
call
made
showed
bruising
on
her
forehead,
half
the
length
of
my
finger
that
had
not
been
reported
to
the
doctors
not.
examined,
no
notes
made
,no
phone
call,
no
body
map.Again
I
was
treated
like
I
was
a
Problem
for
complaining
&
for
speaking
out
about
my
loved
one
because
she
was
unable
to
do
it
for
herself.
I
was
trying
to
speak
out
for
my
loved
one
as
they
are
unable
to
do
it
for
themselves.
These
people
call
themselves
carers
and
I
getting
paid
to
do
the
job
yet
not
doing
it.
Numerous
painful
&
appalling
situations
but
nothing
was
done
when
complaints
were
made
and
threatened
by
the
manager
our
loved
one
would
have
to
be
moved
in
a
time
of
a
pandemic
if
I
didn’t
like
it.
My
last
visit
with
my
mother
was
about
five
weeks
ago
where
it
was
treated
like
a
prison
visit
the
only
one
I
had
had
with
her
inside
the
building
for
10
months.
The
door
had
to
be
kept
open
and
we
had
to
be
watched
&
was
told
I
wasn’t
allowed
to
touch
her
even
with
PPE
on
even
though
the
staff
where
touching
her
skin
with
bare
hands
nod
only
a
flimsy
face
mask.
She
was
holding
out
her
hand
to
me
&
I
couldn’t
explain
that
I
was
not
allowed
to
touch
her,
unbelievably
painful
&
callous.
The
staff
have
now
brought
the
coronavirus
into
the
care
home
3
times
yetI
was
not
allowed
to
be
near
my
mum
.
These
are
just
a
few
to
mention,
I
could
go
on
for
hours.
The
pain
that
we
all
suffered
&
the
loss
of
time
with
her.
The
total
lack
of
care
,
consideration
or
humanity.
On
our
dear
mother
passing
this
weekend
there
where
constant
appalling
mistakes,
rudeness
&
total
lack
of
care
again.
Lack
of
professionalism
at
a
time
like
this
when
things
where
bad
enough.
My
sister
&
I
not
allowed
in
together
&
was
told
that
we
would
have
to
stand
at
the
other
end
of
the
room
watching
herself
gasping
for
breath
and
be
allowed
to
touch
her.
The
call
that
should
have
been
made
to
my
sister
on
Skype
in
her
final
hours
as
awful
&
placed
with
the
wrong
people.
My
sister
never
got
her
call
even
after
her
passing.The
night
before
she
died
Lee
apparently
a
team
leader
was
gob
snaking
rube
to
me
for
everyone
to
hear
on
loudspeaker.
Unprofessional,
caring
and
should
be
doing
another
job
.
They
even
sent
her
body
to
the
wrong
chapel
of
rest
well
we
still
haven’t
been
able
to
visit
due
to
this.
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