I was really worried about having my Colonoscopy but felt reasurred after reading all the good reviews of the Quadram institute. From the minute I arrived everyone was really friendly. I went through within a couple of minutes of arriving, was checked in with nurse Daniel who was very reassuring and efficient and he put me at ease and made me laugh. You get changed into two gowns and you put on a pair of paper shorts with a slit at the back so you never feel exposed while having the procedure. The Colonoscopy went well and it was over quicker than I thought. I really appreciated one of the lovely nurses holding my hand throughout the procedure, hope I didn't squeeze too hard. Had another visit from nurse Daniel in the recovery room and he brought me tea and biscuits and explained what was found, luckily nothing serious but something that explained my symptoms. So the procedure was well worth having done. And it couldn't have gone any better. Well done to all at the Quadram institute, 5* service. Many thanks.

I don't know what the medical side of things is like, but having brought a family member for an NHS endoscopy, the building and grounds is actively hostile for people with mobility problems. Inadequate signage, a route from the car park that goes up steps and down slopes for no reason other than to show off the architecture, and when you get into the NHS waiting the seats are uniformly too low for people with back or knee problems to comfortably get in and out of. Just - did nobody think that if they're offering NHS services their patients might not be in full health and strength? There is disabled parking - you can't see it until you're at the entrance already and it's not signed from the road.

My husband had a flexible sigmoidoscopy at the Quadram today. He couldn’t have received better care. The staff are marvellous. After the procedure the outcome was thoroughly discussed and we were both put at ease. We were able to ask questions and were provided with helpful documents. The building itself is extremely impressive - so light and airy.

I had an endoscopy yesterday afternoon, and was offered a quicker appointment by agreeing to a trainee- we all need training. Whilst the whole team were really lovely and supportive from start to finish, the trainee was really warm, reassuring and professional- well done and thank you so much, the NHS has a future star they are training. Only negative is the opening timings on the letters sent out (Mon-Fri 8am opening), do not correspond with those online (Mon- Fri 9am opening), 24 call attemps for advice between 8- 9:10am but no answer.

Had a procedure done here yesterday and I have to say how wonderful everyone was. A super new hospital and everything was done so well and hardly any waiting around. Many thanks to everyone for making it a little less harrowing for me and for your overall kindness.

Lovely staff. Organised operations. Runs like clockwork.

What a delightful place staffed by cheerful people. Clean, comfortable, what hospital buildings should be all about

Was referred for a colonoscopy by my consultant. From start to finish the procedure went brilliantly due to all staff involved; reception staff nurses and, doctors. I was made to feel completely at ease; experiencing minimal discomfort during my time there. Such a brilliantly clean welcoming environment too. Thank you so much to all the staff. ( Stephen L W).

What a fabulous facility! Matched by equally superb staff. This place is an inspiring vision of what the NHS could be. Very grateful to have had my experience of endoscopy in the department here.

This was my third visit to this wonderful facility. Google maps brings you to the door. There is a car park for visitor's use to the right of the main building. There is a concession depending on how long you are within the institute building. The main entrance is clearly easy to find (follow the green line on the floor). Once inside, everything is clearly marked where you need to go. I was attending Endoscopy which was downstairs opposite the entrance. The friendly reception staff greet you and give you a form to fill. Didn't have to wait long before a nurse called me in to go through the pre-op paperwork. After that, everything went exceptionally smoothly. My consultant doctor and his support nurse team were extremely courteous and professional. After my procedure, I was taken to a recovery room where, once again, I was treated very well by the nursing team. A short while after I was then taken to the discharge room where the nurse briefed me on the result of my procedure. All in all a terrific experience given the reason I was there. A five star hotel experience within the NHS!!

Such a bright clean place made it a less daunting experience. I had to have an unpleasant procedure but the staff from reception to nurses to doctor carrying out procedure to recovery area staff....who made me a lovely cuppa, could not have any more wonderful. Thanks all involved

Fantastic service here from all the NHS staff. Fast, quick and professional service and the after care is fantastic too.

Nice new building, friendly staff,they explain everything to you,tea and biscuits go down well.

Took my wife for a procedure and she was so well cared for excellent staff so kind and caring . Everything was well managed thank you

Amazing staff. I was very nervous and they put me at ease immediately. So kind and makes such a difference. Thank you

Amazing new facility, super bright and modern. All the staff are very friendly and welcoming. Not that I look forward to having procedures but I would always like to have them here if possible

Fantastic care from start to finish. I felt completely at ease the entire time thanks to the fantastic staff. The facility itself is lovely and modern.

Had an endoscopy at the new Quadram Institute on Friday! And can't praise the staff and facilities enough! Was a bit anxious as I'd had an endoscopy back in 2016 and was a pretty traumatic experience back then! But this time it was a walk in the park, thank you all at the new Quadram Institute for making me feel so comfortable and at ease! Cannot fault in anyway!!!

Excellent caring and comforting service from start to finish. All staff were very kind and explained every step of the way. Lovely clean building. The place is a calm oasis in the madness that is going on in the world at the moment. Thank you

All the staff were so kind and caring. Made my visit less stressful and cannot thank them enough.