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Andromeda Solutions

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👍👍 Excellent service from this front line IT provider! Their instructions are given in plain, easily understood, language & they carefully explain their instructions, avoiding acronyms, wherever possible. People often mention service, Andromeda, Peter, team, computer,


Address

Queensway House, Queensway, Middlesbrough TS3 8TF, United Kingdom

Website

andromedasolutions.co.uk

Contact

+44 1642 903810

Rating on Google Maps

4.90 (151 reviews)

Open on Google Maps

Working Hours

  • Friday: 8 am to 6 pm
  • Saturday: Closed
  • Sunday: Closed
  • Monday: 8 am to 6 pm
  • Tuesday: 8 am to 6 pm
  • Wednesday: 8 am to 6 pm
  • Thursday: 8 am to 6 pm

Featured Reviews


Frequently mentioned in reviews: service (14) Andromeda (11) Peter (11) team (8) computer (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Michael D. 1 year ago on Google
    Excellent service from this front line IT provider! Their instructions are given in plain, easily understood, language & they carefully explain their instructions, avoiding acronyms, wherever possible.
    1 person found this review helpful 👍

  • 5/5 john M. 2 years ago on Google
    So one recent Friday I’m using my computer when it crashed (blue screen), no problem (I thought) contacted Andromeda Solutions who could come through the following Monday, but things changed on the Saturday when I tested positive for covid (2yrs down the line & I test positive), contacted Andromeda to explain (being disabled you totally rely on your computer these days) so they arranged to come through first thing Monday. I was to leave to computer outside the front door and they would let me know the problem. 3hrs later a phone call advised what needed to be done & it would be returned later that day, when the driver brought the computer back he phoned from his car, left at the front door & we spoke long distance ie front door/top of drive to ensure I knew what had been done. It was much appreciated that this sort of service is available when it is required, a special thanks to Jake for going above & beyond to ensure that my twenty years of family history research was saved in tact, together with the efforts of your team john m
    1 person found this review helpful 👍

  • 5/5 Scott M. 1 year ago on Google
    Excellent, Service and Prices from Andromeda, who helped me install a full Unify System in to my house. THank you for a such a great service.

  • 5/5 gary i. 11 months ago on Google
    fast, effective Great customer service and very helpful Thanks Peter and Team, for bringing us into the 21st centry :) Regards Gary Tradecall Recruitment

  • 5/5 Dahlia A. 1 year ago on Google
    Can’t recommend Peter and his team. They’ve been out all weekend to get our system up and running. Excellent service - best thing we did was hire them!

  • 5/5 Simon S. 1 year ago on Google
    Outstanding. We migrated a legacy ASP application and MySQL database to two virtual servers. Peter and the team provided exceptional support throughout the process. Without doubt the most comprehensive support I have received from a hosting company in 20 years of running the business. Great value for money too.

  • 5/5 Toothwise H. 1 year ago on Google
    We highly recommend Andromeda Solutions for all IT needs. As a busy dental practice it is very reassuring to know we have experienced, knowledgeable and friendly assistance on hand to help us out when needed. Andromeda have gone above and beyond to get us a stable IT structure at the practice, many thanks to the team.

  • 5/5 stephen a. 1 year ago on Google
    We had major IT issues that were ongoing with our previous IT provider. We were introduced to Peter and his team and they sorted all our IT problems swiftly. Our IT is now working better than ever. So why 5 stars? Knowledgable, professional, down to earth, dependable and exemplary levels of customer service from all the team. They are a credit to their profession.

  • 5/5 Sandie C. 1 year ago on Google
    Excellent service. Travelled 33 miles to collect my laptop and dropped it back when repaired!! Kept me updated every step of the way, as it was an urgent repair. Replaced my keyboard and cleaned the fans. Also checked what was causing it to slow down. I am so grateful for such an intelligent and efficient service. Thank you so much. You are my go-to now for anything tech!!

  • 5/5 Ian R. 2 years ago on Google
    My PC wouldn't boot properly, the fans and lights came on but nothing more. On a Saturday! Having read reviews of repair places on Google Maps, got in touch with Andromeda, and got a reply that afternoon. Took the pc in on Monday and they were able to diagnose the issue, then after contacting me they ordered and replaced the part. All working now. Great service from Peter and Jake, and a reasonable price Would recommend

  • 5/5 Ros B. 1 year ago on Google
    The service was excellent and very quick. I had two laptops that needed repairs. They picked up the laptops from my house, let me know what was wrong, how much the repair would cost and dropped the laptops back when they were fixed. I will be using them again in the future and highly recommend them.

  • 5/5 Helen J. 1 year ago on Google
    Can't speak highly enough about this service. I managed to let my anti virus software lapse and got a nasty virus. Despite updating I was still having issues. I contacted Andromeda on a Sunday and was amazed to receive a response immediately. They would have solved my issue at that time remotely but I had other things on. Instead, amazingly they solved it at 8 am the following day which only happened to be the funeral day of HRH QE2. Absolutely amazing efficient customer service. As I work from home my laptop is vital for my work. But that's not all they went on to notice a slight issue I was having with my emails and as added value solved that too. Thank you so much.

  • 5/5 Alan H. 1 year ago on Google
    Brilliant service. Very quick to respond. Peter set up my home network enabling me to do exactly what I need. He also liaised with my ISP. His depth of knowledge is way above all the people I know within the IT industry - the people I know include those who have Microsoft and RedHat certification. I cannot thank you guys enough.

  • 5/5 Alec B. 2 years ago on Google
    Absolutely fantastic service, going above & beyond to get my laptop repaired in one day, even finishing it and dropping it off outside of business hours. Would highly recommend.

  • 5/5 Rich S. 2 years ago on Google
    We have been working with Peter and his excellent team for just over 3 years, for our general tech setup, system and hardware upgrades, or for when things simply go wrong for no apparent reason. On a recent Friday afternoon, our ISP took down all of our servers, effectively shutting down our business before an important trading weekend. After a brief call, Peter had left his desk, and within 40 minutes was in our back office working on a solution. Within 90 minutes we had a long overdue server upgrade fully operational, with all of our systems back online. As a small start up business, we don't have the resource for an internal IT department or specialist. However Peter and his team provide a turnkey bespoke solution that far exceeds anything we could ever establish in-house, for a fraction of the cost. Highly recommended.

  • 5/5 Morgan B. 2 years ago on Google
    My cpu sparked and caused my computer to stop working, wouldn’t start at all. Within an hour of getting it they have replaced the power supply, within a day figured out that the motherboard had a problem and repaired it. My computer was up and running within 24 hours of them receiving it. Very quick and reliable.

  • 5/5 Bridget M. 1 year ago on Google
    Superb knowledge from Adam. Sorted out my issue within 10 mins. Will definitely use Andromeda again.

  • 5/5 Currently E. 1 year ago on Google
    I know that the massive amount of 5 * reviews may seem dodgy but I can confirm they're all earned. The people here are professional and clearly know what they're doing. They were a very big help for someone like me, who's not that knowledgeable when it comes to tech stuff. Everything was done quickly and I had everything sorted out less that 48 hours. Highly recommended.

  • 5/5 John C. 1 year ago on Google
    I asked Peter from Andromeda to quote for some home networking work I wanted doing. Peter advised me against the expensive solution I thought I needed and proposed a system that met my requirements and saved me hundreds of pounds. This speaks volumes about Andromeda’s customer focus, integrity and ethos. Ryan installed and set up the system for me. He was highly professional, friendly and a great ambassador for the firm. I encountered a technical issue a couple of days later which Ryan quickly sorted over the phone and without charge. I’ve no hesitation in recommending Andromeda based on my experiences to date. Thank you chaps


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