How this hotel is rated 4-star is beyond me. 1) The room is tiny, and their online pictures are quite misleading. The bathroom sink is the tiniest I have seen anywhere. It was clogged and I asked them to fix it but nobody bothered for several days. Finally it was fixed but the water flow is still troublesome because it is so tiny! 2) I found a bug skin in my bed, dry and dead but still a big bug, a crawly one with many legs. 3) The furniture is so close to the bed, that I several times bumped into the sharp corner of the dresser with bookshelves attached to it. And one of these bumps left a bruise on my left eye area, just the area above my left eye. It still hurts now after three days and I also have a headache from it. 4) I stayed for 7 days. For the whole time, nobody came to clean my room and change towels and bedding. Astonishing and absolutely unbelievable! I have never experienced such services. Essentially there are no services at all. As other people mentioned, if you need anything, you have to go to the front desk to ask for it. How can this hotel stay in business? How can they get away from such lousy business practice? Something is fundamentally wrong about this place. The only good thing is the front desk staff. Most of them are friendly. The swimming pool is okay but it is quite shallow and small.

We were super excited to stay here, but unfortunately The Collective didn’t live up to the expectations it projects online. Just after we checked in, girls who had recently done the same came back down to complain that there rooms hadn’t been cleaned and was in a state. We tried not to think much of this and headed to our room - it was far from what you might expect. The walls were covered in grease, dirt, and countless other conspicuous marks which made the entire place feel dirty (we hadn’t even unpacked yet). The bed sheets were stained and had marks all over them. There was a horrendous smell in the room which we later concluded was coming from the microwave due to it not being cleaned properly. Shortly after arriving my girlfriend went to take a glass out the cupboard and it was filthy, clearly hadn’t been washed, and had lipstick all over it. Then, we went downstairs to complain. We later received new glasses and cutlery, but unfortunately these were also dirty. Housekeeping is supposed to come round every 4 days, and in the 5 nights we were there housekeeping never showed up. At one point we went to ask for new towels and toilet paper, we only recieved towels and then went to buy toilet paper ourselves because we were sick of going to the desk. The first time I went to the pool I had a great time, but when I was drying off with one of the provided towels I noticed a foul smell. I unwrapped it and noticed there was brown streaks all over it - I went back to our room and showered there. Overall, staff weren’t very pleasant apart from one girl who helped us out on the last day of our trip. While none of this ruined our trip, we were deeply unsatisfied and wouldn’t recommend it to anyone - There are much better alternatives that are similarly priced. The Collective has a lot of potential, but definitely isn’t what it hypes itself up to be.

I recently signed up for a year's membership at The Collective Canary Wharf, and my experience during the first days has been nothing short of a nightmare. The lack of response and attention to detail at this co-space is beyond reasonable. It was shocking to arrive at a room that wasn't ready for occupancy despite the general review indicating otherwise. This level of unpreparedness is not acceptable, especially for a long-term contract. The issues started with an unpleasant smell and a sticky floor, which clearly indicated inadequate cleaning. If this is their idea of a thorough cleaning, I can't imagine what their weekly light cleaning entails. The room they provided me with was in one of the worst conditions I've encountered in a while, and the cleanliness issue is just the tip of the iceberg. The walls and ceiling were covered in stains, scratches, and marks from various substances. Even the blind/curtain had food and liquid residues. The bathroom exhibited signs of capillary moisture and minor mould presence, with the protective silicon detached in places. The furniture and fixtures also showed signs of neglect, with damaged cabinet edges and improperly adhered plastic covers on kitchen drawers. The chairs had marks and minor damages, and the doors were scratched and marred. It's inconceivable that these issues went unnoticed, especially the more prominent ones. Expecting a tenant to move in with these conditions and feigning surprise when questioned about the room's readiness is disrespectful and lacks transparency. Frustrated, I left the premises and had to stay in a hotel for the first night, hoping for a resolution. Unfortunately, despite reaching out multiple times, I received no response for a full 24 hours. When repairs finally began, I was left waiting on the first floor like a homeless person. Even after being instructed to move to another room, it turned out that the new room was also unready, lacking bedding and cleanliness. This experience has been nothing short of a joke. Furthermore, if it is indeed true that the housekeeping department initiated the repairs on the second day, I must emphasize that this delay is not my responsibility. It is nonsensical to expect me to wait for these repairs, especially when more efficient and effective solutions could have been provided. A whole weekend was needlessly wasted dealing with these issues, adding to the frustration and disappointment of my experience at The Collective Canary Wharf. In addition, I was shocked to discover that even the mattress protector was in an unsanitary state, bearing stains of semen, hair residuals, and food residues. This complete lack of attention to hygiene and cleanliness further reflects the disregard for basic standards that one would expect from a co-space like The Collective Canary Wharf. The lack of proper management and timely responses is concerning, and the silence from those who can actually make decisions is disappointing. This has left me with a strong impression that The Collective Canary Wharf is not a place to consider moving to. This ordeal seems to be just the beginning of what could be a challenging year. My advice to anyone considering this co-space: if you want to move here, please ask for a full inspection of the room before the actual moving date, in that way, you can save time an avoid having a bad time.

I have been here for over 7 months now and can say it is a great way to meet people. They put on diverse range of great events. However, there are constantly issues in the common spaces which don’t get fixed on time. This includes the swimming pool and steam room (The steam room which still isn’t working after 4 months). The workspaces are always full and lack the space to accommodate long stay guests. If you have a problem with your room it will not get addressed unless you chase and chase. Another major issue is security. The door to the building is open to the public and anyone can walk in and access any floor. Parcels are a mess. Missing parcels are very common. Lastly, staff seem to be trained to prioritise hotel stay guests and the focus of business seems to be shifting away from the community side. Overall it is a great community, however, the service value that the majority of rent covers, unfortunately does not match the (rising) market price.

Love the place, the staff are very friendly and trying their best, the pool and sauna and communal workspaces are great. But it’s like management have forgotten all about it. With 500+ residents, there is literally 0 communication with management. They don’t fix anything. It’s unfortunately run like a soulless corporate machine and not like a ‘collective’. Fix the management, deal with your clients, and 1 star goes to 5 stars

Awful awful awful . My and my partner booked this hotel specially for my birthday with high hopes and were appalled by the reality we were met with . When we booked this hotel , the photos they promoted the hotel room compared to what we were provided with were completely in accurate . The room was tiny , smaller than a standard living room . The bed which was mean to be a double bed was barely larger than a single bed and the bathroom was smaller than in a caravan . When i sat on the toilet my knees banged against the shower door which in itself was the size of a cardboard box . The furniture in the room e.g the shelves were not even fixed to the frames and anything you tried to put on the shelves simply made the whole thing fall apart . The room itself felt more like a cheap uni accommodation than it did a hotel . Not to mention for the price we paid , the pool and spa wasn’t even available to use as when we arrived to our surprise it was all under maintenance which we were not even notified about . To top things off , after travelling far back home I realised I had forgotten a pair of shoes . When trying to make contact about this the receptionist wasn’t helpful at all and just passed over an email to me to “sort it out myself” . After hearing nothing back I tried to ring the reception multiple times and not a single call was answered , instead I was sent to voicemail which I left multiple messages and yet no call was ever returned . I finally got into contact with someone after calling the reservations desk where after telling them my issue they told me the email I was provided with wasn’t even in use anymore !!! This gentleman was as helpful as he could be and eventually took my details down to try and get someone from the reception to get into contact with me to reassure me that my shoes are in their possession and safe which for all I know they could be missing by now regarding how long it’s taken to try and resurrect a simple problem in my opinion . I would never recommend this hotel to anyone hoping to stay in what I thought was a “luxury hotel” . You will be shocked and dissatisfied with the service you will receive . Very very deceiving hotel and stay . Please avoid for your own sake and money .

The website and pictures are all nice and pretty but once you check-in the reality is quite different. The room wasn’t properly cleaned and had really bad stains on the wall that could easily be cleaned if proper effort was put into it. Some of the pillows and blanket had very questionable stains. Once reported to reception not even an apology, only ‘we can only change the bed linen’. Once got to the room found the same pillows stored in the bed under storage just out of sight. You really feel like you’re at a student accommodation with people shouting and drinking throughout the night. Writing this at 3am since I can’t sleep. The smell of weed makes me wonder if the smoke detectors are working at all. A very unfortunate experience that could be avoided if I read the existing reviews but hey live and learn. For the price you can get something soooooo much better. I have stayed at cheap B&B’s better than this.

The worst experience ever. I called to the hotel day before check-in if the jacuzzi is working. They confirmed that everything is ok. The swimming pool was very dirty, jacuzzi was cold. In general hotel wasn't clear. I wasn't able to take shower because water was cold. I tried to call to reception. No one picked up phone. I didn't sleep because on our floor was party. This party finished around 7am.

Quite disappointing to be honest. Had high hopes and the photographs fooled us I guess. The rooms are ok if you’re a solo traveller but they are no where near to being fit for a couple. Genuine advise is to go and stay at Travelodge or Premier Inn or something like that, which is cheaper and slightly more spacious. The washrooms in this place are pretty much unusable unless you’re a child or a really short and thin person. Amazing location though and the interiors are great. Service is not bad but nothing great either. Won’t be coming back.

This hotel is Awful. Do not go here please. Room is tiny, shower is even tinier. A bit overweight person will not fit in those showers. Price is just ridiculous for such a place. I signed 1 year contract due to urgency to move. I also had to leave the country urgently 3 months early before contract end with 2 weeks notice. I kept talking with desk staff and emailing. I hoped they will compromise on deposit, the desk staff said that too. However I was not getting any response from them for 2 weeks and was just chasing for reply. Eventually after I left and they didn't receive my payment for the month they responded and said deposit is not refundable. They can find a replacement very quick ! It's a hotel but no they just need to be gready. Have 1 star you greedy management.

Not like as it is advertised. I wish I took reviews more seriously. Not worth the money Some staff were friendly but some were arrogant and refused to out on a mask. Our room keys were not working and each time we went out we had to get someone from downstairs to open the door for us. The corridors were full of food smell coming from other rooms and yes we also were woken up by partying teens twice overnight. I like the restaurant ın 20th floor. But the swimming pooL was heavily smelling chloride. Overall I wouldn’t stay there unless an emergency.

We stayed there for just under a week. Great location but they weren’t prepared for the summer one bit. It was boiling hot and all they could give us a table fan. No phone in the rooms as well. Each time we needed something we had to go down to the reception. I wouldn’t be coming back here again.

This is not a hotel. This building is student and short term lets. They sell a few rooms as hotel rooms. First you will find that the room is so small you will need to upgrade. The bed is not a full size double, the rooms are only cleaned once a week, reception can't answer any questions, and if you run out of toilet paper you will need to go and buy your own. Selling this dump as a 4-star hotel is a joke. NEVER BOOK THIS AWFUL PLACE

They claim to be a 4 star, then you enter and you wonder if is a student temporary apartment building. Common space are relative good , but the rooms a below 10 meter square, very tight and an very tight bathroom. I felt to be back to my collage Time, if I had enough money , as the hotel is expensive

Did the job but didn’t wow. I know these rooms are more apartments however still very much lacked the hotel vibes. Rooms were modern but very small even though we got the 1 bedroom flat. Bathroom was a good size but couldn’t even move in the shower it was so tiny. Beds were comfy but small (i think they were a small double). Room was generally clean however in corners of the floor there were “bits” and dust which wasn’t nice. There were only 2 windows that opened however one was broken and didn’t stay open so got extremely hot. Very noisy next to the DLR going past every minute, but i know that can’t be helped. Just think it was very overpriced at £308 a night. overall it was pretty average but did the job.

What a disappointment, i am sat in the room as I write this. Smells of cigarettes and reminds me of a cheap uni accommodation. THIS IS NOT A HOTEL! This is more of an air bnb stay than anything else.. I seriously want to check out and go home.. ruined the night for me, don’t think a child can fit into that bathroom or the shower..

Small and poorly designed rooms (they’re not optimised for space). Shared spaces not super sanitary or well maintained. More suitable for student living. Prices reasonable for area. They seem to be trying to improve the communal areas though so there is potential. Location great.

Left kindle and two cables at the hotel have phoned on numerous occasions and emailed. Every time I call I’m told to email and every time I email nothing progresses. Ive asked the hotel if they could send the items and I would pay prior to them sending and cover all costs incurred as it’s difficult to arrange from Ireland. They won’t speak to me on the phone because they tell me to email!? The guy on the phone was rude and just said “we don’t send anything” he didn’t seem to care. Very frustrated now. Don’t know what else to do… The rooms are very small and designed for self catering no plates or cutlery. Cleaning is extra! Or you have to stay 4 days… Tiny shower and sink and drains were smelly. The ‘hotel’ is also half residential and basically student digs, you could overlook most of it if the service wasn’t so so poor. I don’t understand how it’s 4 star.

The hotel itself looked nice but the customer 'service' massively lets this place down. After booking a stay for Christmas Day, we were told there was no available parking and the staff offered no alternative. How are we supposed to check in if there's nowhere to leave our car? One member of staff eventually told us Asda is free to park for 24hrs, we get to Asda and this is not the case. Do not give out options if you aren't sure of the information you are giving as it wastes time. I got the impression staff were pretty clueless but gave info just to get rid of us quicker... We got to our studio room and there was no cutlery, plates, glasses, etc... How are we paying good money for a kitchen included but no equipment? There's no phone in the room to dial reception so you have to use your mobile to Google the reception number and hope that they pick up (after calling 10+ times). We asked for cooking equipment both at the reception and on the phone multiple times and it kept getting forgotten about. I had asked a member of staff how to work the microwave / oven (as it's not a standalone oven and wanted to make sure i had the correct setting for cooking meat) and the staff said 'I don't know', no attempt at looking for an appliance manual (which should be in the room) and no attempt at asking his colleague who was less than a metre away from him. I had to ask him to ask his colleagues. For the money you pay you would expect better service. Nobody really knew the answers to any of our questions but would say anything to fob us off.

Unfortunately I cannot recommend this hotel after my stay. My boyfriend & I came here for 2 nights to celebrate my birthday. The first room we were given was dirty (several hairs on bed & floor & extremely dusty to the point we were both sneezing) the door also did not lock from the outside. I went downstairs to politely complain about this, I was asked to send photos to the front desk, so I had to go back upstairs again to take those which I was happy enough to do. Front desk then apologised & moved us to another room - to my horror & frustration this room was also unclean (several stains/hairs on bedding, dusty & crumbs of food on floor!!) so for a second time I took photos & complained at the front desk - which was short staffed so I had to wait another 15 mins to do this. I was asked to wait & the manager then came out & apologised to me & took us herself to a slightly larger room, which she had made sure was clean. She gave us a bottle of Prosecco & was very understanding but this whole ordeal had taken almost 2 hours of our time and to have 2 rooms that are lacking in basic cleanliness especially during a pandemic is unacceptable! I made these thoughts clear & she promised to get us a 30% refund off the original booking total. Though I was happy enough with this at the time - I had to chase it up the following week since I’d heard nothing about it since I left. This was also difficult because I could rarely get through to someone & when I finally did I was told I’d receive an urgent call back from management but did not. I had to chase a lot! I rang several times & sent an email before I heard back. On top of all of this, during our stay the TVs were not working at all, nor was the hot tub or steam room. Though the location of the hotel is good & the extra facilities are a nice touch (though again not very clean especially the pool, generally the communal areas aren’t kept very clean) - the overall cleanliness is severely lacking & nobody informed us that half of the expected facilities of the hotel were not working. This as well as our overall experience, for a supposed 4* hotel is frustrating & extremely disappointing. Would not return & would not recommend.

Not COVID Safe Dirty bathroom and bedsheets; Gum in the elevator; Rubbish lying around in corridors and; most amazingly of all, used and sticky utensils on the table right when you came in (and it was a new room offered after complaining to reception about the condition of the previous room). I have no faith in the hygiene standards in the premise so would not recommend using their pool and sauna no matter how nice they look in photos.

I’d have preferred to give it 2.5. The truth is if I felt I had enough time to explore, the rating likely would have been more. Restaurant is nice although if you’re staying at the hotel, the least they could do is give hotel guests a discount. I paid £13 for a full english! Cleanliness wise, it’s not the worst but i mean the steam room was riddled with little black worms on the floor. I googled them and I believe they may be ‘drain worms’...your eyes would have to be really good to notice them crawling. The people that stay there permanently are really nice, however after speaking to quite a few, they don’t quite enjoy living there and really only enjoy the ‘people’ aspect. The rooms are ridiculously tiny. The shower is so small and the side sink isn’t big enough to wash face in... the rooms are not live-in friendly but ok for a day or 2 and even then to call this a 4 star is a little over the top. And although you can pay more for a slightly bigger room, the pricing just becomes ridiculously expensive. They would make more money allowing day passes for people who just want to use the spa (so far as they didn’t overcharge people for that too). Although it’s an aparthotel, they seem to have pretty strict rules. I asked if I could utilise the facilities after checkout as I had a late flight and was refused. Every other hotel I have ever stayed at doesn’t stop you. They have a guest card which they attach to your account so if you don’t return, you get charged extra- it’s really so simple. In fact most normally have a changing room for checked out guests. I mean it’s not mandatory but it’s hospitable. It’s really all a shame as there’s so much potential. But in normal instances, where an establishment lacks one thing, they often find a way to make up with another... all round it was just...mehhh

Our time at the Collective, Canary Wharf was pleasant yet, uncomfortable. Even though the hotel is situated in a great location, with the nearest train station & supermarket a 3 minute walk away. We didn’t have a great stay. When we arrived, we had to change rooms 3x due to maintenance & pest issues. The receptionist immediately apologised, changed our rooms and offered coffee & croissant as an apology which we appreciated but it was just an overall inconvenient way to begin our stay. Another thing to mention is that the hallways & lifts smell quite bad with a musty/off smell, like if there had not been ventilation for a very long time. To top it off, on our last day we thought checkout was at 12 and to our surprise instead of calling us to let us know it was at 11, we had the receptionist knock on our door along with a security which we thought was unnecessary as a phone call would have been less invasive & intimidating. We hope that these issues can be rectified for future guests in the near future.

I stayed here for a week end of September 2023. I actually really like the style and purpose of The Collective and it was a modern space. As a person travelling for business having access to a laundry room to wash and dry my clothes was an absolute bonus and a highlight. I wish more hotels would have those facilities. All the staff I interacted with were really lovely. The location worked for me as well and it was near the DLR and underground. I stayed in a 'Classic Studio' and the room was small but I didn't mind that so much as there was plenty of light and the layout worked for me. One issue was you have no control over the temperature in your room. I was lucky because I had a fan but once you close the windows it can get pretty warm in there. The biggest downside and the reason I probably wouldn't stay again is the size of the bathroom (unless there's a room with a bigger bathroom). You could sit on the toilet and wash your hands at the same time. And if you are tall or even not tall (I'm 5ft6) or wide or suffer from claustraphobia this is DEFINITELY not the place for you to stay. The bathroom / shower / toilet is all together in a closet and it's not a comfortable fit and there's always the fear you'll slip and take a header through the shower into the toilet. The close confines were a bit much and I dreaded using them. But if you're a tiny petite little thing with no shoulders, height or weight - then you should have no issues.

I just moved in having signed a 9 month contract. I am leaving this review because I never received any answers from the emails I sent and the support requests in their portals. I am mostly very unsatisfied of some of the things they say during their advertising which end up not being true. For instance I have emails saying weekly cleaning and regular cleaning but the rooms are cleaned and linen is changed bi-weekly. Even with the bed bug situation happening. In addition, the Collective has chosen Circuit cleaner for the laundry system which is one of the companies with worst reviews (1.1) which I had problems throughout my student life. Residents whom I spoke to here agree On the other hand, many emails are left unanswered, from credit control and from the collective support. I hope someone reaches back to me. I am in general content with my stay butI feel that the rent is quite high for these things to happen.

Do NOT stay at The Collective. I stayed for a few months as a long stay, paid around £850 for my first month as part of a promotion with £200 membership fee, and thereafter £1300 a month for the smallest "cosy" room. Detailed explanation below; tldr - It is dangerous and at best a complete waste of money. Please read other reviews on a recent incident where a fire broke out in the sauna on the 20th floor and yet no fire alarms went off, merely an app alert to let people know to evacuate. Short stays were provided refunds but long stays had no communication or refunds issued. My room was without power for over 24 hours, all the food in my freezer and fridge spoiled and melted so I had no food, and I could not charge my phone or laptop to go to work the next day, and NO-ONE from The Collective checked up on me. I complained repeatedly till another room was offered, but by then I had booked another hotel room for a few days. The management refuse to believe their alarms do not work and the building is unsafe despite evidence of residents still being in their rooms whilst staff were safe and waiting outside for the fire brigade. Even the fire exits require keycard access which is unacceptable. General Cons: - The management at this place is appalling, most of the time the pool and spa facilities are shut, and hotel guests get priority anyway. You are shouted at and treated like a child when you try to use facilities such as the gym and managers make up their own opening hours despite it being written on the app. - Cleaning is not sufficient in the rooms, sometimes even the bed linen isn't changed, and most of the shared facilities like the kitchen are dirty - Kitchen ovens and microwave are a nightmare to work, so you cannot cook properly - The entire building is opposite the DLR train station, the noise in the night will keep you up and dust from building works will turn your room dusty and black - Constant drug use by hotel guests, the weed smell is unbearable and management will not tackle this - The rooms are tiny, I paid £1300 for a room I cannot stretch my arms out fully in - No covid safe protocol for their events, they do not contact trace properly or even check people have been vaccinated or neg test before attending - You have to pay to do laundry, costs add up and the laundry room is dirty - Cinema room rarely works - Tv in the room never works - most residents use chromecast which doesn't connect often - No air conditioning, during the summer it is stiflingly hot Pros: - The residents at The Collective are lovely and friendly - The location in Canary Wharf I moved out as soon as I could, you will not be valued or have a functioning home if you move in here. For the price you can also find a 1 bed apartment to yourself for much cheaper and your life won't be at risk either.

Absolutely shocking service. Booked this hotel specifically so we had a pool. They have them changed their photos to say pool being refurbished when we are there. Requested a cancel to which they said no - we can use the pool at nuffield health. Not a good option when you pay £300+ for a 4* hotel. Don't book here.

I had really bad experience in Canary Wharf hotel today. We were really looking forward for our anniversary stay but it end up in disaster. When we arrived to our room the first thing we saw was absolutely stained and damaged wall and then we found black hair in the bed and very stained bedding so after this all, we decided we don’t want to stay in this place anymore. We went back downstairs and said that we want to cancel our stay because this is unacceptable. The receptionist said she understands and apologised but she had to call the manager. The manager was really unprofessional and very rude (it looked like she had the same complains before). We wasn't satisfied so we dicided to leave the hotel. During covid pandemic I would expect 100% tideness of the rooms. WE DO NOT RECCOMEND THIS HOTEL TO ANYONE. We tried to contact them but nobody replied.

Have just had a very memorable stay with The Collective Canary Wharf. So much to love, including the room, location, bed, staff, cleanliness and breakfast. We had one of the Drive & Stay packages, but were treated like we'd booked one of the top of the range suites. Now that's the sign of a quality establishment. We thoroughly enjoyed our extras that were gifted to us as it was a special occasion. Thank you so much. Five stars all the way.

Upon arrival and check in I had accidentally booked dates for the next month so, Sunny was able to help me out with my booking! He was amazing and sorted everything out for me :) Thank you! Overall, my stay at the Collective went very well I loved the room I stayed in which was a one bedroom apartment. I did see a few stains on the bed but it was okay. The view from the room was beautiful :) I would recommend going here but I suggest booking a slightly better room for a better and more comforting experience if it is within your budget as the standard studio is quite small (small shower etc).

I stayed at this hotel for my birthday weekend from the 21st to the 24th of September. I wrote prior letting them know I will be here for my birthday weekend. The first day I got to the hotel my bedside table was dirty with a stain . And my bathroom could barely fit one person inside which I found ridiculous as I paid £190 per night . I went to the reception to ask for a bigger room as the room was very small for the price I paid, they said that would be an extra £100 per night !!!! . Honestly I should’ve just went to the Leonardo hotel in tower bridge as both the bedrooms and bathrooms are sized very generously . As well as that the staff were NOT hospitable at all . usually hotels give out complimentary items or do something sweet the day of a guest’s birthday but nothing was done not even a happy birthday from the staff . Who always seemed to have a bad attitude all the time 🤨. I had also asked multiple times for someone to please collect my towels from my room and if I could get fresh ones it took TWO days for them to finally do that . Which I don’t understand because the majority of the time the we’re all having a mothers meeting and doing Although I can only say the veiw from the roof pool is certainly breath taking the hotel staff certainly need a training on how to be kinder and more helpful to guests than just sitting in the lobby giggling with each other . The hotel is in a beautiful area that I can say but . The people certainly need a talking to . Won’t be going back wouldn’t recommend for more than one night the only worthwhile thing is the veiw and that it is in a nice area other than that . 3.5/10 generously

I have been living here for nearly a year now and I have really enjoyed my stay. I prefer to clean my own room but the amenities and the facilities available on site are great for residents. The staff at reception are always super friendly and the location of this place is great. I have enjoyed my stay so much I would highly recommend for other long stayers and short stayers that are working or looking to live near Canary Wharf. Dominic at The Collective has also been great and has always resolved any issue quickly and ensures guests have the best stay.

My stay was wonderful and I had the best service from Sunny at the front desk. Sunny was very helpful and patient and he offered insightful advice and help to make my trip even better. Good views, comfortable rooms and the pool was perfect. Will definitely come again. 10/10.

Tiny rooms - the loo, shower and sink were practically on top of each other. There was no air-con in the room, and the windows are limited to how much you can open them (you can open it 2 inches at the top only) so the room was sweltering. There is a bar on the 20th floor which is enormous with lots of air conditioning, and we had a few drinks at the bar. Unfortunately no spirits are served there, just wine, Prosecco and beer, and the Tails pre-mixed cocktails. Great views from the 20th floor - pretty much 360-degrees, and a pleasant 10-15 minute walk to the Canary Wharf tube stations.

This is probably the best place me and my partner stayed at!! It was honestly amazing, everything you need in one building! Staff were superb especially Elie, she made us feel like home and was very very very friendly, its a shame she is leaving soon:( :( , overall it was amazing and after one night of staying, we booked it again for the week after

This company went into administration which means it is in financial difficulty. Further more it Is not part of the deposit protection scheme which means your deposits are not protected and to add insult they misrepresent their product. Be very careful and aware !!! Do not trust them with your money. It's run by a bunch of incompetent Italians who run it like 2 Euro a night hotel with no respect for customers and lots of lies. No wonder they are going bust!!!

The rooms are fairly tiny for the price, disappointing to see no daily house keeping done for 3 night stay. No breakfast was a surprise. Would have liked at least replenished stock of tea/ coffee, trash taken out every day! The decor is lovely and front desk team was super friendly and nice. But value for money is not great. Not being able to place 4 luggage in hotel storage was a big bummer, given there was also no space in room. We had to make alternate arrangements, not okay while relocating internationally. Corporate choice of stay is highly questionable 🤨

Lovely location however we arrived at the Collective where a lady at reception said her colleague would be over to check us in shortly, 25 minutes later a colleague turned up and was really unwelcoming. We got to our room where our pillowcases and bed sheets were filthy, one had blood on it. We also went for dinner in the restaurant (we were the only ones in there) our food came out lukewarm, I wouldn’t of minded so much if the restaurant was really busy however it was just us in there.

Hi, my experience here was amazing. The staff were so welcoming, helpful and attentive. i forgot my designer jacket at my room after checkout. The front desk attendant, Sunny, was very kind and helpful in helping me retrieve my jacket. I highly recommend this accommodation :)

Overall, great trip! rooms were clean and a decent size although bathroom is very small. but wasn’t an issue for one night. pool is nice but cold no hot tub.

This hotel was little bit hard to find but it was a best experience in London, nearby is Tesco, inside hotel room little kitchen to make yourself coffee and microwave which is very helpful just in case everything around is closed.... Inside the room was a powerful shower and we enjoyed the swimming pool and jacuzzi... It wasn't expensive either for London, also inside this hotel you can find a gym and cinema. Just perfect 🥰 but unfortunately, if you have children, this hotel doesn't allow them.... For me is still 5 stars 🌟 🤩

I very much enjoyed my visit to this hotel. The room is not that large, but is very clean, and comfortable. We had a small problem with our bathroom sink, but maintenance immediately came to fix it, and a very thoughtful apology from staff. Location was amazing and the building is very modern. The staff were the best part of the hotel. Everyone was incredibly kind. I'd like to especially thank you for the gift that is Jordan. His knowledge of the entire city and how to get around, what stops to take, his helpfulness, friendliness, and charisma are unparalleled. Five starts service this guy! I stay for 30 days this time and definitely I'll return. Thank you all for the amazing stay!

Great place and location Recently stayed a few nights, although room small it suited my requirements very well, comfy bed, storage, valuables safe, shower, small kitchen was all I needed. Staff helpful and friendly Located 2 mins walk to Crosshabour DLR Station and 15 mins walk to Canada Square. Gym good and pool, steam room, sauna etc on top floor with great with fab views of Canary Wharf. Car park in basement where I left my car for 3 days during my stay. Thank you, would stay again without hesitation.

Gaven has been absolutely incredible with selling and processing our move to The Collective Canary Wharf! Even though as long-term Collective Old Oak Member I was sure sale, Gavin has truly gone above and beyond in assisting myself and my partner with our move, often replying to messages late at night, organising a viewing on the same day as we requested one, and being extraordinarily helpful with our transition from one collective building to another. Gavin has truly injected even more excitement into me and my partner to moving to The Collective Canary Wharf we cannot wait to begin our adventure thank you Gaven!

Being a solo female traveler I was a bit nervous but the collective made sure that I had a really really wonderful and comfortable stay here. Sammy was super awesome in helping me get checked in early and they have many comfortable common areas (including a cafe) to get work done in. It’s especially nice that the tube is right nearby and accessible to the city. 10/10 stay and would highly recommend!

Would like to thank the staffs of this property for their great service and making my stay comfortable and joyful. Amenities are pretty good. Restaurant provides good service with varieties of dishes with quality and richness in taste. Rooms are also well maintained. Special thanks to Aradhna for providing genuine information and support during my stay. Looking forward to visit again.

I had the pleasure of staying at "The Collective Canary Wharf" and I must say, I was thoroughly impressed with my experience. Its decor is stylish and contemporary, creating a relaxing atmosphere that makes you feel right at home. The hotel's staff are also incredibly friendly and helpful. They go out of their way to make sure guests have everything they need and are always happy to offer recommendations and advice on what to see and do in the city. Overall, I highly recommend The Collective Canary Wharf to anyone looking for a luxurious, community-driven hotel experience in London. Whether you're traveling for business or pleasure, this hotel is sure to exceed your expectations.

The staff at the reception named Sunny Singh helped me very calmly through all the checkout process, I arrived in late night flight to London and his hospitality towards my stay was amazing. I stayed in collective before and had interaction with him in the last trip as well he recognised me and welcomed me warmly to the property. 100 percent recommended.

I've lived in the Collective for 4 months. Definitely the best place I've stayed in. There's a very diverse group of friendly people to meet and socialise with. I'm grateful to have made some awesome friends by staying here. There are a few problems, some of which could easily be avoided, but the pros far outweigh the cons for me. Love this place 💛

Stayed here for 3 weeks and it was overall a nice experience. The reception staff are very polite and friendly. However I was disappointed about the irregular housekeeping. The mattress was in a bad state and a replacement was requested and guaranteed but I never got one. Otherwise, it's a great place to stay and meet new people. Better maintenance would be highly appreciated.

Amazing hotel and location. Minutes from the river, beautiful buildings all around and a clean community in canary wharf. It was an absolute pleasure working with Sunny from the front desk who helped me with my booking coming from Canada keeping the booking smooth all the way till check out. Highly recommend staying here for the hospitality and vibe!