I was on Maple ward back in spring 2019. Staff did not care - overwhelmingly jaded nurses and HCAs, bar one brilliant HCA whose name I can’t remember, and one mental health nurse (again, whose name I can’t remember). Sadly she was on leave for most of my stay. The rest of the staff didn’t bother to get to know you, they left you lying in bed all day in the dark, and didn’t bother to try to speak to you or support you, just did their half an hour checks to ensure you were still breathing. There was one male bank nurse at the time who was reasonably approachable but clearly for these people it is just a job to them, with no proper understanding of providing sensitive mental health care. I have only been able to fully appreciate this fact now that I am completing a nursing degree. Most of the staff on Maple ward were examples of how not to act professionally. Received no psychological support while on this ward for six weeks, did not get better and was glad to be discharged after realising that I would not receive any support here. Staff were eager to get rid of me so that they could have a bed space - get you in, get you out - like a revolving door for patients. And they wonder why readmission rates are so high. I was given daily medication - that was the extent of my therapy here, the bare minimum duty of the nurse. I missed morning medication twice because staff didn’t bother to ensure that I had it. I guess it didn’t matter to them, as they could falsify medication records and probably note patient refusal, rather than the reality of “patient unconscious because I did not bother to wake them up.” I will say that I was pleased with the care I received from the consultant psychiatrists here. Dr “B” evidently did care and tried to involve me in decision making during ward rounds, including hearing me out regarding my perspective on a differential diagnosis. The locum doctor who covered for him during the first week of my stay on the ward was also warm and clearly cared too. Sadly can’t say the same for the resident doctor there (she was responsible for initial assessments upon admission, can’t remember her name but I remember she was largely cold and unfriendly). However, I remember the discharge nurse at the time was also excellent, diligent and clearly efficient at her job. My worst experiences were with an OT and clinical psychologist. In fact, they were scarring. I should have complained about them in hindsight, but was too unwell. I hope that these individuals no longer work at this hospital so that they cannot further damage other patients. Reflecting on my stay here makes me truly angry in retrospect, in a way I was not able to be when I was so acutely unwell in 2019 and unfamiliar with best practice and the provision of quality standards of care. All in all, the inpatient stay did more harm than good due to staffs’ toxic attitudes and overall apathy. Avoid like the plague, you’ll probably become more unwell.

was there 3 days and was clearly in the wrong place for my situation. it would go from kids who had just superficially self harmed and were inactively suicidal to kids who were schizophrenic and violent. mixing these kids and grouping them together was counterproductive. staff told me ‘good luck’ getting out and that it ‘would never happen’. they laughed at me for phoning my old camhs workers and mum asking them to arrange for me to go. i arrived at 2am and asked whether the cameras were on because there were cameras all around my room and in the toilet and they lied to me saying they were off in the toilet area, later I found out they were on the whole time. they took all my possessions away and didn’t give them back. i was on my period and had asked for a change of joggers and they said no. they left u in the darkness all day and would come in every 30 mins and no effort to make conversation. no respect for privacy. Luckily i got out after three days. Please avoid this place at all costs x

No privacy. No professional help. Refused to call my name but my room number. Asked me to help another patient to do translation during my lunch time, said I was dramatic when I dropped my tears, telling me would put this in my file but ignored the fact that I cried as I was being treated with no dignity by their very rude and uneducated staff. Didn’t give me pills for fever until three hours later, I tried to talk to the staff but she told me she had had enough today without even looking at my face. Didn’t know whether I was on section, on meditation, knew nothing about me. Very rude and unwilling to help. This place was very noisy, people screamed and cried all the time. Visitors could enter the place without signing anything. Tried to make a complaint but they said I had no evidence to prove it. And said their staff didn’t remember these things. They could check the visitors signing book, or check the cctv. Don’t go to this place. Your family won’t receive any professional help. These people don’t treat you as human being.

i was in mulberry ward for just under 3 months and have been discharged for 2. there were aspects i found really helpful, such as the group therapy, OT (i had Heather as my OT and she has still contacted my care coordinator in the community to explain the dbt work she did with me and talking about how this can be continued until my DBT starts, she seemed to genuinely care about the people she worked with and was an overall angel), and most HCAs were incredibly helpful and i owe them a lot (Jay, Maddie, Esther). Jackie and Shannon were also amazing nurses! this was one small aspect of how i felt there though Before going into this ward, I was already diagnosed with bulimia nervosa and had relapsed while I had to stay in Heardlands hospital leading to my admission to Mulberry.(it gets a bit gross here sorry) while in mulberry, my bulimia got worse really fast to the point i was purging up to 3 times a day some days in the space of having been there for a month. all the proof was there: staff walking in on binges a lot, twice being walked in on while purging (making yourself sick), Russel’s sign (scars and marks on knuckles from purging), showing a nurse vomit on request, losing weight that was noticeable when you saw me not just on the scale, going to my room after most meals to purge, skipping meals etc. if i was at home, this stuff could go unnoticed, but this whole environment is kinda based around observation, especially when you first come in. i asked my consultant, dr sheikah if i could have my room locked for an hour after meals so that i could try to stop. he just flat out refused, and said if i could ask him for help, i had enough willpower to not purge and if i wanted my room locking i had to ask after i finished eating. i explained to him that when i’m in my ‘purging mindset’, i will purge and it’s not as easy as just not going to my room. i genuinely wanted to get over my eating habits and he essentially told me to just keep it in. he said he would keep an eye on me with weight and blood tests, which i found strange because you can be at any weight to be diagnosed with bulimia. with nothing being done i continued to slowly lose weight and i got to the point where i realised nothing would be done to help me, apart from an occasional HCA giving me support. eating disorders are a MENTAL ILLNESS that just leads to physical effects and someone’s weight isn’t a reflection of how mentally unwell they are. there was another patient while i was there who when she came in it was obvious to me at least she had a bad relationship with food. but she had a healthy weight. she didn’t get meal support until she collapsed due to malnutrition and was taken to hospital. this attitude is honestly sickening and how i was treated still bothers me. dr sheikah wouldn’t lock my door for making myself sick, but it was locked during school hours so that i wouldn’t nap (it was unlocked at mealtimes though, thanks mate). where is the logic in that? this still bewilders me that this man is a proffessional in mental health. it’s one thing to feel like you’re not sick enough for treatment (everyone with an eating disorder has felt this at some point), but for the person who is meant to help me to imply that really cut me down and im still struggling with this 4 months later. i do feel like if i received the care i asked for, i wouldn’t still be struggling to this extent with food 3 months down the line. other negatives: • not recieving sleeping meds after months of asking and nights without sleep. was told to take my zopiclone PRN. when that didn’t work, i wasn’t prescribed with anything and dr sheikah told me there’s nothing he could do. note: i was doing all the sleep hygiene i was told to and it wasn’t working. finally i was prescribed a larger dose of zopiclone and this works thankfully. unfortunately, this was only 2 weeks before discharge. • being treated like an attention seeker after being diagnosed with EUPD and was told that my suicide attempt was a ‘cry for help’ and that my incidents while being there was too.

I spent 3 months on the adolescent acute ward from May to August 2019. I met some amazing staff and patients who really did help me and I connected to them personally as well. I was given great support. Their main approach was acute mental health however they supported me with other problems such as my eating problems where they gave me meal support and spoke a lot when it got hard with respect and support from most staff. The lack of star is because I arrived informally but wanted to leave so they sectioned me however the second my section ended, they were pushing discharge on me and pressuring me to leave which led to an impulsive discharge from myself and 2 more admissions to different units. I feel like if they had taken things more seriously and supported me until I was safe enough to go home, I wouldn't have had those futher attempts and hospitalizations. Great help and treatment, they just should have worked with me better and assessed my needs. I needed to be kept for longer on that admission and not rushed out to prevent relapse.

Horrible place I was in for 4 months and the staff are Horrible I had a chair thrown at me I got very unwell physically and I had a very high fever was being sick and stuff they're told me to deal with her and I was left in a room by myself for the night they put me on horrible medication that wasn't needed and I have PTSD like symptoms from being in that unit

Tried to complain, took them two months to reply me saying I didn’t have evidence to prove how bad their staff treated people, and saying their staff didn’t remember what I said did actually happen. The staffs did not care about my needs, they made faked promises, and they wasted my time. When I first arrived Maple Ward, I only had a laptop and some clothes in my bags. The staffs took all of my belongings and asked me to wait for the doctor in room 14. It was a blonde white young woman who told me the doctor was coming to see me in 5 minutes. They said they would soon check my belongings before I could use any of it, but then they never did it on that day. I had been waiting for everything for more than an hour, but no one cared. As I had no mobile phone and I did not remember the number of my partner, I asked the staffs if I could use my laptop to contact her. They did not let me use it until I cried, but a young male staff told me I could not charge it as they could only check the electricity of my chargers till Monday. How was I supposed to use my laptop for three days without charging it when it was all I had? Also, my family and friends are in Hong Kong, I had no ways to contact them as the internet censored Facebook. Is this place North Korea? They only gave me some very basic things and some extra-large underwear that did not fit my size at all. I asked if I could get my clothes from my bags, they said they had to check it first, but they didn’t check it at all while there were more than 5 staffs. They checked my belongings on the second day during the afternoon when I finally cried after asking for my clothes so many times. They did not check my chargers on 13 Jan 2020 until I asked them to do it so many times, and I finally got them back only when I got discharged on the same day. I was being neglected, and the staffs treated me with no respect. No one explained anything to me, I knew nothing about this place, i did not even know this is Priority Group but not Forward Thinking Birmingham an hour before I got discharged. No one talked to me, and no one introduced themselves to me except for Rachel, TJ, Julie and Becky. I tried to introduce myself to the staffs while I was waiting for the doctor, they refused to call my preferred name Jappy but Room 14. Sandra talked to me and my partner in very rude way at the first two days, but not in front of the doctor or Kayleigh. She acted very differently on 13 Jan 2020, she was really kind. I hope it was just because she was just having some bad times when I first met her. Besides, I remember I was trying to ask Yvette a question, and she did not even look at me but said, “I have had enough today.” What an attitude. There was a poster saying staffs should be treated with respect and dignity, but the staffs treated me and my partner the exact opposite. I got fever when I first arrived, I asked for tablets and they said they would give me liquids. I did not know the reason why, I was exhausted, but then I had to ask for it for at least 5 times and waited for almost three hours. Yvette denied this fact, so I suggested her to check the time from the CCTV. She said they did not have liquids but tablets so it took time to look for it. However, some staffs gave me tablets but not liquids when I was still on fever the next morning. Does it really matter whether it is liquid or tablet? And please stop talking to me with that attitude. She was really rude when she talked to my partner and I. I just wanted to understand my rights and looked for some considerations. I did nothing wrong, I knew nothing about this place and I stayed in my room for days for nothing. There were no activities for me. My partner and I spoke to the staffs with respect, why were we being treated like this?

No therapy, so sitting around doing nothing all day makes mental health worse. I’ve got worse since being here. Certain staff are discriminative. They don’t understand personality disorders.

My stay here wasn't long but it was enough to know what it was like. it was unhygienic and dirty. It was like a prison, we couldn't even go outside for a walk or fresh air, all we did was watch movies and I mostly stayed in my room and cried. I was really homesick and the staff were professional and caring and they understood. The food was absolutely disgusting. It was annoying because They always checked on me constantly even in the shower and at night. I have a belief that crystals give energy and I have a dreamcatcher and a bag with crystals and they wouldn't even let me have it. Kinda disappointed sorry.

I was on mulberry ward for just under 14 months. There are good things as well as a lot of things that need to improve. Positives: - genuinely kind and caring perm staff (Lillie, Katie, Dannii, Panashe & Sabrina) - OTs offer groups for sensory exploring as well as community skills and assessments. - my experience of social work and psychology was amazing. (Eleanor & Mariam) - advocates come onto the ward multiple times a week and social work make sure you are offered one. Negatives: - There has been multiple issues with patient abscontion and staff not properly keeping keys secure. - Whilst I was on the ward there was issues with unlawful restraints and IMs (this has been dealt with) - agency staff members allowing access to restricted items putting patients at serious risk. - obs not being done properly putting patients at serious risk. - negative comments by staff towards patients about either mental or physical illness. All issues regarding obs not being done properly, issues with keys, restricted items and unkind staff are dealt with properly by some of the nursing staff. I am thankful overall as some of the staff on mulberry ward genuinely helped me up from rock bottom and we're always incredibly supportive, however there needs to be a change in their ways to keep patients safe and use of restraints and forced medications.

I was at this hospital for 8 months, the staff were pretty good, kind and supportive (Especially Jenny and Lauren who were wonderful throughout) but I just can’t say this hospital helped me at all. All it seemed to do was sedate me, to the point that when I was transferred to a different hospital I was taken off all the medication woodbourne had put me on because I was at risk of having a heart attack. The food was okay but very repetitive. Maple is a much better ward than Beech.

I was sectioned and sent to this hospital in 2018. I lived at the hospital from early August to early September.y doctor was called Dr Shekhar, he was very kind and helpful to me. I can't rememeber the names of the staff, I know I liked a few of them and i liked a few of the patients. Although I extremely rarely spoke to the patients as my autism makes it hard for me to be confident around people roughly a similar age to me. I liked the fact that the staff would try and comfort me when I was upset, well some of them anyway. I liked th at the staff and Dr Shekhar were observant and didn't misdiagboaw me as borderline personality disorder, when in fact I have autism and and other condition with autism also diagnosed whilst being at this hospital. I miss Dr Shekhar and some of the kind staff, but in general I don't like hospitals as they are scary, but I feel like the staff tried to make the hospital less scary for me, well some anyway. I still have the pink castle sculpture I made out of cards and all of the nice notes some of the staff gave me. I think one was called maddie, I still have the bunny Teddy she gave me. It was to help me when I was upset, a stress thing or teddy. Anyway I miss my Dr and some of the staff, but I definately don't miss hospitals. Bye

I was in there for a month and dont look at the photos because it's not actually like that

Would highly recommend this place to people who need the help and support. I was on mulberry for only 2 weeks before getting moved to Rowen. Not long been discharged! The staff there are incredible, we’ll most of them anyway! They was always there to listen to you and give you the best advice they could possibly give. They’ve helped me through some of the hardest points in life and I couldn’t be more grateful. I read the letters I got off staff pretty much everyday! Thank you for all the help and support you have given me! Best staff on mulberry: - Maddie - sarah (deputy ward manager) Best staff on Rowen: -kylie (my fellow Aries) - Ashleigh - kealy (deputy ward manager) - Bridget - Emma (Christmas/science Emma) - Jenny - Lauren - dorsa - Sharon -sam -sam - Yvonne -Molly - spider women (Can’t think of anyone else) The staff and other patients was so welcoming and never failed to make me smile. Will stay in touch with some of the patients! Thank you everyone for all of the support❤️

My daughter is here she's not getting the help she needs the staff are rude especially the doctor Catherine she has no respect for the patients she not even be a doctor all they do is sit in there bedrooms and also watching the staff when speaking to the parents rolling there eyes and also saying that if the patients try to hurt themselves they can't watch them thought that's what this hospital is for to help the patients not neglect them

please anyone thinking of going to this place don’t its feels as if your in a prison there the staff are unfriendly unprofessional and unqualified they don’t know how to look after anyone and have no respect for patients I did not stay for a long period of time but the time I was there I had many incidents with staff for example people coming in to rooms while your changing being locked in rooms being accused of stealing and shouted at the staff completely belittled all patients and were so rude all the time the place was unhygienic and it was very easy for people to hurts themselves leaving cleaning substances in public areas the main issue is staff even looking back on my experience the people working there were a disgrace and I have a hatred of them so unkind just really horrible people this place wouldn’t even be a place suitable for animals

So this is the 2nd time my son has been admitted here, the first time I have to say they failed him and then put him into supported living which he got told on the Monday and was out by the Wednesday when I spoke to staff on many occasions they were very very rude. I have just spoken to a lovely lady called Yasmin as it’s my sons birthday to see what he’s allowed WOW what a difference I would give her 100 ⭐️ s she has a hard job but was very polite a lot of colleagues need to take her bed side manners and her work ethic onboard xxx

I was on mulberry ward for a month and it was awful. We hardly ever got to go outside, groups where inconsistent and staffing was awful. There where permanent staff members who clearly cared but unfortunately they relied heavily on agency who where unprepared and poorly trained. The way incidents where delt with was inadequate and the ward was an unsafe environment in which incidents happened so frequently that it was normal for multiple patients to go to a+e in one week. The patients had to do the staffs jobs because the staff where missing checks and failing to identify warning signs. When incidents did occur they did little to de-escalate and relied heavily on medication and restraint.

A few of my expensive items were damaged in a heinous attack. I have been trying to get them replaced or reimbursed even though the value of these, rare, one of a kind items have increased in value. The ward manager keeps ignoring my attempts at communication and fobs the advocate who is assigned to me.

Would give it 0 stars if I could. I was there for 1 month and I got worse. In my first cpa, they agrees on home leave (for some reason) and then following that, I returned to the unit where I was told I wasn't allowed back on. I couldn't even collect my own things, the staff dumped my possessions in bin bags and dragged them to reception. No care was sorted for me and I told them that if I were to go home, I would end my life, and yet off they sent me. Overall, a very bad experience.

Would recommend this hospital!! The help I received helped me so much and the staff are so supportive from the second you arrive. They make you feel very comfortable and if you are feeling unsure, offer amazing support. Thank you to all the staff!!!

The Manor Ward at Woodbourne Priory offers an Addiction Service within the leafy suburbs of Edgbaston . Feedback from patients is really positive sharing the therapy program is excellent and the nursing team are very supportive .

The service provided during my admission was amazing. Staff were attentive and approachable. I would recommend Priory Woodbourne Oak ward to family and friends if treatment was required

Horrible hospital where I’m surprised I didn’t loose my life. Luckily both wards I was on have been closed down but I know mulberry ward needs to be sorted out. They would refuse to put me on enhanced obs or use safety clothes meaning they would leave me in the bathroom completely naked and alone. This didn’t only happen to me, on my first day there a patient was walking around completely naked with just a blanket as the staff refused to provide clothing. Used restraints and IM’s unnecessarily but when I was actually distressed they would do nothing. And when they did restrain and IM they would do it in social areas infront of other patients. Absolutely vile place.

I would recommend Woodbourne priory oak ward, the staff are lovely especially Maddia, Paul, Maryam, Chelsea, Soren, Olly, as they made the stay a lot easier and they are very understanding. The down side u don’t get a verity of food choices, best place for recovery

The stuff very mean and very rude special Maple words they are mean with the visitor and with the patient

All staff and therapists were amazing thank you so much for all the help (and good) 😁

I was on mulberry ward, the staff were amazing, although the agency staff didn't seem to care but that was very rare, but after having incidents I was left one staff member in particularly helped me a lot with my anxiety and drew things to help me cope with it, the patients got along and was a good atmosphere they attended very well to all mental health problems and some of the 1:1 sessions are really good

Great experience and it really helped my start on the treatment of my addiction to alcohol. The staff were fantastic and I would recommend the program and Woodbourne Manor Ward

Visitors can get inside without showing ID or sign. I’m not kidding. I asked them to check the CCTV when they said it’s not true, and they didn’t check it. This place is terrible, staffs are rude and they basically locked people in their rooms without giving you any support.