We are currently using this firm that was recommended through our insurance broker, for personal injury claims. I wish we would have looked around and checked the reviews before agreeing to go with them! Not only do they not contact you when asked, they do not keep you informed at all! And treat you as if they are doing you a favour not WORKING for you! Despite asking numerous times for a call from a senior member of staff, still nothing, what I get in response to my emails is sarcasm with attitude. Take my advice people look around as I myself intent to do as soon as someone actually gets back to me!

Terrible firm to deal with. Do not reply to messages. Do not return phone calls. Instruct a stream of third parties to contact you to make appointments for physio before you have even instructed them. Awful customer service. We cancelled within the 14 day period and I would advise you to research properly. The reviews are terrible and my experience has been in keeping with the other poor reviews. They can't be bothered to reply or assist prior to being officially instructed so I can only imagine how poor they are once you have signed and are stuck with them. I would advise to avoid.

I wish I could give this firm a minus score because they provide an extreme poor and abysmal service especially if you have to deal with Kathryn Holland. She is rude, argumentative, kept vital informations away from me that was needed at court, she even accused me of making a fraudulent claim. Even when I provided numerous evidences to her that my case was genuine she did not apologised to me. I went to court and won my case and she still did not apologised to me. They try to get the minimum award for you so keep away from them. Even the barrister they choose to represent me at court was rude, hopeless and abrupt. The barrister left out very vital evidence during trial but luckily the Judge was a very good and thorough judge and read through the files and saw those crucial evidence. It was the judge who won the case for me not Kathryn Holland nor the barrister. KEEP AWAY FROM MICHAEL W HALSALL SOLICITORS even if they provide their service for free I know I will.

Very disappointed in this firm been dragging my sons claim out for 8 years now we’ve done everything they had asked of us even gave up our social housing to be asked to go into a bungalow to have our rent paid lots of promises from them very bigged it up , change of solicitor because the last one left now we are being made homeless as we were told we had to pay our own rent which is too much to manage on my money so now my poor boy has been left without all the help he was promised. If We had stay in our social housing we would not of been under so much stress we are today. Got loads of letters of promises but it’s all lies. Now my boy is suffering because of this firm. They like ignoring my emails too. 8 years on we are worst off than ever.

I do not usually go out of my way to leave a negative review for any company. And I would give this firm zero stars if I could. However, I MUST PRE-WARN PROSPECTIVE CLIENTS!!!! I was involved in an vehicle accident a year ago where the other driver was at fault (and admitted it on a recorded telephone conversation). My injuries were physio-related (headaches, strains, knee pain, backache etc) and these injuries were consistent with medical records. After a year of pursuing my claim (which was on a ‘no win no fee basis’ ) and an abrupt change of solicitor, this excuse of a firm decided that my claim was not strong enough to proceed due to ‘minor vehicle damage’ and expected me to cover £3000 worth of costs if I wanted to take this claim to court. I cannot advise you enough to STEER CLEER of this UNPROFESSIONAL FIRM! They will waste your time and make false promises in the beginning about having a successful claim then turn around in the same breath to insinuate that you are LYING with regards to injuries (and how they cannot prove the accident caused the injuries sustained). THE NERVE! My only regret is not reading the Google reviews beforehand. ONCE AGAIN - AVOID THIS COMPANY LIKE THE PLAGUE!!!!!!!!!!

They are deceivers - a bunch of lying, 'where there's a blame, there's a claim', money grabbing charlatans. If you commission this company of your own choice with all these poor reviews, you can expect to be bent over and have your pants pulled down. If you are unfortunate enough to be allocated this company by an insurance company, take this advice - tell them you'll find your own solicitors

If Any advice I would give anybody reading this right now is Under no circumstances should you go with this firm . I have had the worst experience . Given wrong advice . & Been seriously Miss informed . From day one To be told my car crash case that after 14 months if you want to take this to court it will cost you £1750.00 that it’s all based on the mechanics report not the specialist doctor or physio you have had ???? Only then after 13 months to be told by a second Soliciter as the first one left for (miss informing clients ) That the judge now favours the defendant ???! & your case is suspected of Being fraudulent ???! Even though the defendant who crashed into us admitted liability immediately My partner has also been told the same to take hers to court she’d have to pay up front £4750.00 . I could go on all day with how un professional this firm is . 13 sessions of physio . Specialist Doctors report Then For a Soliciter to tell you who has now took over your case as previous Soliciters left the firm ???! That there of no use your reports Only the mechanics report is valid in court though are damage was £1500 & defendants £500 . That they judges now favour the defendant ???? So please don’t let (your insures pass you on to this firm ) find anyone else but these . So sooooo disappointing & un professional & a total waste of time . Wish I could write something nice But there’s not one thing I can honestly in my heart find . Michael Halsall Soliciters newton le willows . 👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎

OMG THIS HAD TO BE THE WORST SOLICITORS IVE EVRRY USED. RECOMMENDED BY MY CAR INSURANCE DUE TO A CLAIM DURING A CAR COLLISION IN JULY 2020 WE'RE NOW 25 MONTHS DOWN THE LINE WERE STILL NOW FURTHER DOWN THE LINE. CLAIM WAS ORGIANLLY PLACED THROUGH THE WRONG PORTAL WITHIN THE MIB, A FURTHER 12 MONTHS STILL NO UPDATE. AN ABSOLUTE JOKE FROM START, WOULD STRONGLY SUGGEST SOMEONE FROM THIS FIRM PLEASE GET IN TOUCH OTHER THAN THE ORGIANL CLAIM HANDLER, VRRY ANGRY CLIENT

Words cannot describe the rudeness and unprofessionalism experienced by Megan Lange. STEER CLEAR!

I can highly recommend Michael Halsall Solicitors. They dealt with my case efficiently and with utmost professionalism at all times. Communication is excellent and they were helpful and informative at every point. A very successful outcome was reached on my behalf within a most acceptable window of time.

Would not recommend this company to anyone, unprofessional, rude, ignorant, never reply to you and try to drag out a claim as long as possible even though the other side admitted full blame, when you ring your given solicitor they are never available and require you to do all the leg work so they don't have to, you pay a solicitor to fight on your behalf but there isn't a fight in them.

You can ring and you get straight through with no waiting time plus they are very helpfull , highly recomended.

Very helpful

I almost didn’t use this firm based on these reviews I had seen here… In the end after having dealings via email and telephone I didn’t really see how they could be true and I went ahead. I’m glad I did, Sharon took care of my case and she was brilliant. I never had to chase her up for any information she just kept me updated in a thorough well explained manner that required little query on my part. The outcome of my case was best scenario and effortless as well. Thank you Sharon and your team - I’ve used 4 different firms previously for development related matters and your work ethic and level of organisation puts them to shame. It’s the first time I’ve never had to keep reminding or asking a solicitor for an update. 11/10 ignore the negative reviews, they are either disgruntled unrealistic clients or unauthentic from opposition or competition…

I highly recommend Michael Halsall solicitors. They are very professional and the communication level was excellent. They helped my daughter with a personal injury claim which was successful and informed me what was going on every step of the way.

I cannot recommend this company enough, Caroline senior is professional, sensitive ,and efficient. I’m very grateful for her taking care of my case. Thank you.