Lancashire Women & Newborn Centre image

Lancashire Women & Newborn Centre

Maternity hospital

😠 I gave birth here and had a really bad experience. I was induced without my knowledge (as the midwife called it later 'I helped you out a little', which then likely resulted in my baby having an infection and us staying in hospital for a week in a room with 3 other people and no fresh air) and my bi... People often mention baby, birth, time, staff, experience, ward, midwife, care, child, home,


Address

Burnley General Hospital, 2PQ, Casterton Ave, Burnley, United Kingdom

Website

www.elht.nhs.uk

Contact

+44 1282 425071

Rating on Google Maps

3.70 (78 reviews)

Open on Google Maps

Working Hours

  • Thursday: Open 24 hours
  • Friday: Open 24 hours
  • Saturday: Open 24 hours
  • Sunday: (Christmas Eve), Open 24 hours, Hours might differ
  • Monday: (Christmas Day), Open 24 hours, Hours might differ
  • Tuesday: (Boxing Day), Open 24 hours, Hours might differ
  • Wednesday: Open 24 hours

Featured Reviews


Frequently mentioned in reviews: baby (22) birth (16) time (14) staff (14) experience (13) ward (13) midwife (11) care (10) child (7) home (7)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Leeby 2 years ago on Google
    I gave birth here and had a really bad experience. I was induced without my knowledge (as the midwife called it later 'I helped you out a little', which then likely resulted in my baby having an infection and us staying in hospital for a week in a room with 3 other people and no fresh air) and my birthing experience was horrible too as the midwifes were not very caring. When I was finally 10 cm and ready to push I had to wait 3 hrs for the doctor to arrive. Post-birth I was not allowed to feed my son as the midwife got really angry with me why I want to do this myself. She kept saying cold feeding and this was basically cold formula and that I wouldnt be able to do this. We were not told at that time, and I still dont know to this day why my child had an infection!!!! Very traumatic experience!!
    7 people found this review helpful 👍

  • 1/5 Half pinay H. 2 years ago on Google
    I had bad unforgettable experience at this place. I went there Dec 29 around 8pm because I felt like I was going to give birth already. My womb was painful already that night I cant walk anymore but I managed to get in the room. When I arrived there the midwife asked few questions to me and did IE she said you are not going give birth tonight yet, probably 2-3days yet. I begged to stay in the room coz I really want to give a big push already as i felt the baby is coming out but unfortunately she sent me home. 2.5 hours after she sent me back home I phoned ambulance because i felt like the baby is coming out. 25mins after paramedic came in the house my baby girl came out. I was so emotional of my experience I want to make complain but I dont know how that time.
    7 people found this review helpful 👍

  • 1/5 Fairouz 1 year ago on Google
    I went into severe depression because of the way i was treated by the midvwives here. Was sent home despite me telling them i felt my waters had broken and then when i came back the second time over 24 hours later and in active labour i was told i seem calm and maybe should go home again. Luckily another midwife decided to let me stay and when they checked they found that my waters did break. They also called a surgeon who checked me and told me they need to do a c- section on me telling me that was the only option if the baby isnt delivered within an hour naturally. Again, luckily another midwife came on shift and checked and found the reason for the delay was because my front waters had not broken yet (only my back waters had broke) and once she broke that they baby was delivered naturally. Just think.. if that midwife didnt come i would have had an unnecessary C section.. also none of what i wanted for my birth was listened to. The midwife just did what she wanted because it was her last day so clearly didnt give one. After i gave birth within a couple of hoirs another midwife was forcing me out of the birthing suite despite me telling her i couldnt feel my legs from the epidural. She didnt believe me and tried to make me stand up (at first she wrapped the baby and gave him in my arms and told me to stand and i gave the baby to my mum because it was unsafe for me to carry him and try to stand) when i kept telling her she forcefully grabbed me by the arm to make me stand and after a few seconds i fell because my legs gave away. She then left nd came back after an hour and put my in a wheelchair and took me to the maternity ward. In the mat ward my baby was crying and i couldnt walk to him because of my legs and i called for a midwife who just came and said "i think he wants a cuddle.. just do that" and walked off.. i was given medication like ibuprofen and iron more often than i should have taken im sure of that as they seemed so close together (like 2 hours ) i spent all night crying there and just went into severe depression with my experience going through my head again and again. The health visitor said i could complain but all i will get back is an apology. So whats the point? I still emailed them though and i didnt get a reply back either and it has been a year. I want another baby so bad but when i think of the experience i get put off thats how traumatised i am. I cant even fot the whole experience here but so much happened.
    5 people found this review helpful 👍

  • 1/5 Whipp F. 11 months ago on Google
    All was great until my daughter was moved to the anti natal ward. We drove 4 hours to see her and her little brother was allowed to see her in the birth centre for a few minutes (staff were lovely). Once on the postnatal ward though, the staff were unhelpful and uncaring and said her brother was not allowed to see her. This meant I spent visiting time in a car park with him so my husband could go in, as you can’t even swap visitors during the visiting session so I couldn’t see her or the baby. Then we had to drive back 4 hours home. My daughter wasn’t well and this added so much stress. I should explain that her brother is Autistic and so could not understand why he was not allowed to see his sister. He is no more an infection risk than anyone else on the ward. This should have been a happy day but instead I have a little boy who thinks he has done something wrong.
    3 people found this review helpful 👍

  • 5/5 B C. 2 years ago on Google
    Cannot fault the staff . First time birth and the staff across the departments were amazing . I ended up having my baby in the birthing suite and the quality of care was incredible. So impressed considering the enormous strain the nhs Is under along with added Midiwfe shortages ! Huge thanks to midwife Sophie in ante natal ward and Emeni ( and student Zara !) in the birth centre - you made my first time a lot less scary than I expected and I left having a positive experience. Keep doing what you’re doing - you guys do an amazing job and should be so proud of yourselves! Thank you so much for the care and support Xx
    2 people found this review helpful 👍

  • 4/5 Laura Q. 2 years ago on Google
    Would give it a 5/5 for my experience but a few things happened that ruined it. My time In the ward I was induced in was average. They dealt with me coming in and getting discharged because of my preclampsia for about a week before they induced me. The Induction process was good, they where well informative and kept a close eye on me because of problems with my baby not moving as much as usual and my diabetes and high blood pressure. My time on the birth suite was quite good, my midwife Sally was a godsend and I can't thank her enough, I'm glad my baby was born before her shift was over. She was absolutely amazing, making sure I was ok, dealing with the pain outbursts and the sick. I got to meet some familiar faces of midwifes I'd seen the week before 😂, but sally really made me comfortable in the situation I was in and the epidural was amazing 🥰. But my time in the post natal ward wasn't great at first. The group of midwifes I had the first night where very toxic, complaining that I couldn't deal with my own child. Bear in mind I was alone and had only given birth max six hours ago. I then heard then complaining that I wasnt breast feeding, "why isn't she breastfeeding, it's easier as you do t have to prep a bottle, bet you she hasn't even tried" I know they where talking about my child and they snatched her off me as I asked for help as she wasn't feeding. Later found out it was the teets and she didn't like them. Btw, she wasnt breastfed as she's tonge tied and couldn't latch and pumping was uncomfortable, they then berated me as she puked on her clothes and the spares I had where too small. Not that they tried them on her and she's a tiny baby, they then threw her hat away instead of giving it me to wash. But other then them midwifes, the rest of my stay at the last ward was ok, the other midwifes where nice and helped and guided me through feeding and winding, and also replaced the teets making feeding easier. They even helped me emotionally when my child had to have jaundice treatment as it upset me alot. Couldn't wish for a better experience, bar the first night and it really made me scared to leave me baby at night to get some rest.
    2 people found this review helpful 👍

  • 5/5 David N. 1 year ago on Google
    We recently had our daughter here and a 2 night stay on the Post Natal ward followed. The care my wife and daughter received was excellent. The midwives were really caring, as was the infant feeding support that we had - we suspect she stayed on slightly after her shift ended to help us. I'd like to say a special thanks to the Maternity Support Workers who were so kind, even taking her for a walk down the ward so that my wife could sleep. All of these people should be paid more, and we should all support them in that because we couldn't do anywhere near as well without them. They do more than just the basics and it is appreciated.
    1 person found this review helpful 👍

  • 5/5 Paul “Boyo” W. 9 months ago on Google
    Visited My newborn Grandson there yesterday and later brought him home . Found the staff to be very friendly there . and outside the parking attendant was very nice and we chatted briefly it also cost me nothing to park . as it has a 30 minute pick up policy giving you time to get sorted . Thanks to all the staff who looked after out wee man
    1 person found this review helpful 👍

  • 5/5 Nilofer K. 1 year ago on Google
    Our son was transferred to this level 3 NICU and we cannot say enough about how lovely the nurses and doctors were here. They made sure to keep us updated continually, were loving and gentle with our baby, and made sure to try and make us feel comfortable during a very stressful time. We were given a private room so we could stay close to our baby without having to travel the hours journey everyday. By the end of the week, everyone from the nurses to the cleaners, to the doctors and the food providers knew us and asked how our baby was doing and came to just say hello and have a chat. You could trust the staff that they would take care of your baby and that’s all you can ask for. We had extraordinary care and were able to bring our little one home a week later. Thank you to the staff for their care and attention!

  • 2/5 Ahsan A. 1 year ago on Google
    I came to this hospital for the birth of my first child. My wife went to birth center first and then to birth suite after my child born they took him to nicu as he has some lungs infection and wife to post natal ward. The staff till mid wife speaks with you very well but bottom staff are very rude. So if you been to this place be ready for that.

  • 5/5 Kay F. 1 year ago on Google
    Came here for a laparoscopy as a day surgery patient. The ward was extremely busy but this did not effect the quality of care. I cannot thank the staff enough. From the nurses, anesthetist, surgeon ect, all took the time to speak to me making sure I was at ease and answered any questions I had. They were also very attentive to all the other ladies in the bays surrounding me. What a wonderful Endo specialist team they have. I was pooing myself before surgery but now I feel much better and safer in any future surgeries I'll have here. Bloody wonderful. Job well done! 🥰🥰🥰 Thank you so much! 😘

  • 5/5 Mind your O. 1 year ago on Google
    I Couldnt find any fault in my experience here my daughter was born on Saturday 7th January all the midwifes doctors health care assistants etc were absolutely lovely. I couldn't have asked for better experience Thank-you so much forever grateful.

  • 5/5 Heather P. 1 year ago on Google
    I received excellent care throughout my pregnancy and birth. Midwife Rebecka and her student Abby made my birth amazing and we're so supportive of my choices throughout

  • 4/5 Zaid 1 year ago on Google
    Brilliant staff at the Birth Centre and Birth Suite, really professional, helpful and caring. After labour we were transferred to Post Natal, the staff that go round service food/tea are extremely rude and highly unprofessional apart from that everyone else was brilliant!

  • 5/5 Abdullah S. 8 months ago on Google
    Prayer room at Burnley Hospital. Male & Female Wuzu khana also available

  • 5/5 leeanne R. 4 months ago on Google
    Fantastic Care provided to my daughter and son in-law before,during and after birth of their first child. The staff were all caring and compassionate towards them at their most vulnerable time, putting them at ease. Nothing was too much trouble. Thank you so very much.

  • 1/5 Georgina M. 4 months ago on Google
    The woman who does the growth scans with blonde hair is a narcissistic abuser, she does not check facts and records before she starts speeking down to people telling them they are putting there baby’s life at risk by refusing more growth scans. Absolute nonsense , Firstly my baby was growing perfectly fine and was the right size nothing wrong with his growth at all, ready to be born and weighed at least 6 and half pounds and as I was due in 4 days I refused to go back for YET another growth scan. Then Talking over me then gaslighting me about how I don’t want to come back because of the long waiting time. Absolute nonsense the first growth scan I came to she had her colleague pressing down WAAAY too hard on my stomach and had me lifting up my apparently huge belly the whole way thru. Led to me passing out and vomiting in the toilet after. Then calls me with a terrible attitude as if I’m some kind of a bad inexperienced parent. (At 38 years old) get a grip woman and learn how to speek to your patients with care and respect instead of being an arrogant little narcissist trying to have the last word


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