Absolutely waste of time. If anyone need see doctor go to hospital. Discrimination, no respect, no professionalism and no positive relation as they state on there walls in side the building. They said they self when asked how long more hours I need to wait? We priorities our patients. So means my pain is not worth to be seen? Or why I need to wait? Staff walking round with cups in hand instead of seen you. Security walks by the door on his mobile phone talking loud on his own language and making the automatic doors to keep opening and making inside cold. No one in this place has got respect to no one. Even they don’t respect they own team and selfs.

111 told us to go here, said we would be seen sooner as I’d already spoken to 111. Got there and ‘no they needed to book you an appointment it’s first come first served.’ I showed them my text message from 111 but no, I had to wait four hours for my nine year old to be seen and as expected it took two minutes to get prescribed antibiotics as you could see the infection with the naked eye. I really felt for the elderly in there too, there must be a better system?! Mid way through the wait increased to five hours for people behind us, do people really have to wait there five hours? Can they not come back at a certain time?

Seen the triage lady Rachel… how rude she was… definitely in the wrong line of work… disrespectful not professional whatever

honestly ... bad service; I can understand that it was really busy, I can understand that sometimes it is normal to make mistakes, but it is absurd that I show up for severe ear pain, I wait 3 and a half hours and I am told that I have ear wax in my ear, only to discover , after having made an appointment in a private center and wasted money in vain, since I had no ear wax, that I have a bad ear infection and that I must immediately go to the hospital, where they then gave me 2 weeks of antibiotic. you are dealing with people's health, you are not clerks in a clothing store who make a mistake in taking the size; but how do you do it?!

Absolute disgrace, I waited for 2 hours here this evening with my child screaming because she wanted to go home as she was unwell. I had to leave before getting seen because my child was so distressed, she is 3 years old, nobody cared, twice I asked reception when I was going to be seen and nothing was done. When I first went in there were only 2 other people by the time I left 2 hours later there were maybe ten to 15 people who had all arrived after me. No proper system and no care. I only went because I’ve been unable to get a GP appointment for my daughter, I was prepared to wait my turn but many people were put before me and there was no consideration for mine or my child’s well-being. What an absolute disgraceful place.

I brought my 11 years old son today and very disappointed at the female doctor who saw him. First of all, we had to wait for 45 mins although we had an appointment time, which was 11:45 am. Then we were called finally, that female doctor didn't even say Hi or Hello, and looked like she was with full of stress. She didn't even let me explain enough what my son's problem in a room and hustled to show his rash. I needed to explain this rash looks different to us compare last time. (It was dry skin last time). However, she stopped me to explain. She actually said "Quickly" to show his rash. Her full of gesture was like hustling patient like "Come on! Chop! Chop!! I haven't got enough time!! I have to see lots of another patients!!". She didn't examine his rash properly either. When I asked what the cause could it be, she just repeated to me what I mentioned. She said "You said flu vaccination's side reaction. So it is side reaction." I wanted to get a proper examination and answer from GP today but she was just like " Well you said your son had a vaccination on Wednesday, so that is why." That response was like she cannot be bothered to deal with my son. When I said to her, "so it is not dry skin then?", she said "because you said it is different as last time." It was only 2 mins to be in a doctor's room. She didn't ask any question to my son to make her understand about his problems and even told me to GO TO GP ON MONDAY if any gets worse. I was seriously baffled "Is THIS person NOT a GP doctor then?" She said "Put E45 cream on. Nothing I can't do now. So Bye!" We were so much hustled by her and pushed away from the room. I never seen such a unprofessional looking doctor in my life. Patients come to see doctors to seek answers. She just wasted of out time completely. Very disappointed and upset. So I had to leave this review. To be honest, I don't want to leave even one star but no Zero here so reluctantly leave just one. I cannot remember her name so cannot write it down here. Wish her service is getting better in the future. I really want her to get trained as professional GP from the beginning. At last, all reception staff were lovely and I am not native speaker so apology if any grammar mistakes.

Felt compelled to leave a review today after my experience. I went to the walk in centre in a bad way, having been suffering from violent panic attacks for some time which had manifested into some awful physical symptoms. I will say, the guy on reception was painfully rude and the first woman I saw to triage me was the least personable person I’ve ever met, very cold and blunt. That being said, she just looked generally miserable in her job and I was with her for 1 minute at most. I was asked to wait to see a doctor. I wish I’d got her name - she was smaller, dark haired tied back - she took the time to listen to me and asked in depth questions about my experience. She took the time to do detailed tests and advise me on the best treatments I could get moving forward. She was so warm and empathetic, she even hugged me when I got overwhelmed and offered me reassurance every step of the way. She expressed genuine concern and care for what support I had in place and gave me the time I needed to process the information. She honestly calmed me down better than I’ve been able to do for myself and it was an interaction of such human warmth and empathy that I won’t soon forget. I can’t thank her directly so I thought a review is the best I can do. They’re lucky to have her.

Absolute shambles hardly any staff. No seats to sit on. Very rude receptionist with short blonde hair to anyone that isn’t white. I ended up walking out.

The staff is lovely. However, there's should a technology where you could record your waiting at the time that you could go out for doing something because I've been told if I left the building then I'll be off the queue & the waiting time is about 2:30 hours.. with the kids or without is not nice to wait on the chair for such time.

Attended the walk in centre at 9.50am. I was prepared for a wait, and as my own doctors had not been able to see me for a few days, this was pretty much my only option. After 4 hours of waiting i asked the receptionist how much longer she thought i could be waiting. After taking my name she advised me there was 3 other people in front of me. 1 hour later... i finally get called in. To say the nurse was rude is an understatement! I have a lot of respect for NHS staff and the work they do. Firstly, i wasn't even through the door when she asked 'so whats wrong?'. I explained my problem, to which i was asked... so have you seen your own GP?. I explained that my own GP surgery was busy and did not have any callback appointments for the days i called so had been advised to come here. The nurse said...mmmm yes, you and most of the waiting room here! Each time i tried to explain about the pain i was in she said, there was nothing they could do, and as it was a problem with my jaw bone, i need to go to my dentist. She recommended i take anti-inflammary tablets. I said that due to being on cancer medication, this has been advised against. However, she said she did not think there was any interactions with the 2 medications and this was her advice! I personally would have named this member of staff but conveniently she was not wearing any badge with a name or position. The attitude of this member of staff was disgraceful. I was spoken to like a child, embarrased, talked over, and ultimately reduced to tears due to such an awful experience.

Would help if they turn the music down so you can actually hear your name being called. The receptionist must be mute as they didn't actually speak to me. just pushed a note under my face. Waited over an hour to be triaged. The triage nurse didn't want me to go into the room with the person I had gone with even when I said I was that person's support worker. He said what legally? You are their partner? Somebody give that man an hearing aid. Then told another hour to wait to be seen. Ridiculous especially as the place is nearly empty

very rude unprofessional nurse.i went all the way from rotherham just to see a female person due to personal choice however aftr waoting for 5 hours she rudely said i was completely fine with no symptoms she doesnot know why triage nurse put me in queue even without doing any assessment .then after assessment she took 180 degree turn n said u need to go to A n E your vitals are not stable(i mean i waited fr 5 jours to hear this lol) ots terrible. nnever go back there would not recommend ever

Third world service. Website says they offer a certain service, when we get there we are told they don't deal with it there, so somewhere someone is not telling the truth. Rude receptionist, more interested in a screen in front of her and acknowledged us with a grunt. I advise if you need to see someone urgently, don't bother wasting your time going to that centre and look elsewhere in Sheffield and hopefully you'll get a better service.

Absolutely shocking experience in this clinic. I’m not from Sheffield but I go university here and I’ve had a big issue. I walked in and the receptionist was just so rude to my face straight away. I waited 3 hours to be spoke by a lady who was just disgusting about me not having a GP even though right now I needed assistance. I then got seen by a male doctor who completely gave me the wrong advice and if it wasn’t for me being cautious, I could be seriously injured right now. I will never be walking into there ever again

I was advised to go to the walk in centre by my GP surgery as it was a Friday afternoon and I couldn’t be seen quickly enough. I was triaged quite soon after handing the initial form to the receptionist and had somewhat high hopes but these were immediately shot down by the health professional who was seeing to me (she did not even introduce herself, I had to get her name from my patient summary form). I was sat down in the room and talked over, interrupted and snapped at for the duration of the consultation. As a young student who is living alone away from home with a somewhat embarrassing and pressing health concern, I was already feeling very upset so Lisa’s lack of empathy and professionalism was extremely distressing and I was left sobbing in the waiting room after this interaction. I was then seen by a clinical practitioner (who also failed to introduce herself) who was somewhat more pleasant to speak to, however, I was basically told that there was nothing that could be done. They were going to send me away until I became very upset and started crying in front of her to which she said something along the lines of “oh you clearly want to see a medic don’t you” and she then proceeded to call Northern General to refer me. Prior to me crying, I was told that being referred would be a waste of my time, they wouldn’t do anything, etc. Funnily enough, when I was seen at the hospital they actually decided to run some tests and I was kept overnight as well. Overall, I was made to feel completely insignificant and stupid whilst at Sheffield city walk in centre. I do understand the stress that healthcare professionals experience (I am studying to be a nurse myself) but this is absolutely no excuse to treat anyone, let alone a patient, this poorly. I wasn’t even a patient to them, I was just a burden. I hope from my experience and the many other negative ones I’ve read online that the centre themselves or an external body realise the need for change here so that no one else is left feeling as I was.

Waste of time. Staff on reception didn't even look up from the desk while talking to you. Not even eye contact. It's polite to look at someone when they're talking to you. Didn't ask what was wrong, just said '2 hour wait time, do you want to book in'? Still didn't look up from desk. No care, no compassion. Couldn't care less.

111 advised my 14 month old baby needed to be seen within the next few hours due to a high temperature that wouldn’t come down after paracetamol had been given. Upon arriving, it seemed quite busy, but people were in an out quite quickly. The triage doctor was lovely and acted quickly when realising my babies temperature had now gone gone 37.9 to 39 in the matter of 1 hour, she was given some ibuprofen and we were asked to wait in the waiting room. Not long after, the doctor called us through, who I felt was unprofessional. He didn’t properly get my babies temperature, but said it was fine, rushed through checking her breathing, ears and throat and said it was viral. No questions in regard to urine output, didn’t ask if she was eating and drinking. When I asked about the temperature not coming down even after medication, he replied that temperatures don’t matter and it’s just the body’s way of fighting the infection. She has had a consistent temperature for over 24 hours that hasn’t settled and with Strep A on the rise, this is unacceptable! Very poor service from the doctor, triage nurse was fantastic. Thankfully I am a mother of 4 and will be seeking a second opinion elsewhere.

My husband has a bad cough, its been a few days since when he s not feeling well. We arrived and wait for 2 hours and a half just for a " you are fine, no worries. Just go home and drinks some tea that dont help anyway." No pills, no checking the throat, nothing. 2 hours and a half for 3 mins inside for no advice. Dont recommend them at all!

Shocking in my opinion, went into walk in centre as I felt very unwell and needed to be seen but my GP couldn’t book me in straight away for an appointment so I decided to go to a walk in centre. First time and the service was terrible. Got seen then waited around 2hrs 30 just to be told to go see my GP, they couldn’t even help the issue i had atm but tried to swerve it away from my current issue and saying I have another issue instead and should pay for some medication for it. They asked if i had booked an appointment before the appointment began which I had at a later date then used that as an excuse to not help me as I had an appointment. I go home and still suffering, a walk in centre is so your seen sooner and your issues are resolved. I explained my situation when I arrived i rather be told than to wait and go GP instead of wasting my time. Furthermore, staff just seem so out of place needs improvement

Daughter went as had earache for over a week and couldn’t hear… didn’t even look in her ear properly just used his iPhone torch to look! Sent her away in tears . Drs next morning looked properly and it was infected and needs antibiotics! Waste of time

I took my 2 year old today as she had a 39.6c temperature- the waiting room was fullish the receptionist was nice and friendly - was seen quickly afterwards by the nurse which also was nice and friendly - despite they had a 2hrs waiting time sign i was seen within half an hour due to the urgency of my baby’s condition. The Dr. Who seen her was so patient and listened to all my worries and helped us address the issue. She referred us to the children’s hospital and we got the right treatment - to this Dr. I want to say HUGE thank you for being so kind and nice and care bout your patient you saved my baby today. Thank you so much

Realised I needed to see a doctor at 8.30pm. Got to the centre at around 9. Was warned of 3.5 hour wait. Staff on the desk was friendly and polite. Was seen by triage nurse within half an hour. She was very friendly and made me feel at ease. I was then seen by a doctor and given the prescription I needed by around 10pm. The doctor was very nice and helped me locate a pharmacy that would still be open late at night. This service did exactly what I needed, when I needed it. Thanks to all the staff for your help.

I was seen by two nurses. First one did triage (a guy) , then I thought the next one will be a doctor. I explained my symptoms as soon as I arrived at the reception. When I got to the second nurse (after about three hours) she was in a bad mood, and saying they are not doing ECG, no apologies, no sympathy for wasting my time. Second nurse was rude and as I left she said nothing, as though I didn't existed.

Great service, really helpful. One of the nurses who saw my wife was really kind and understanding. Very much helpful then our GP and hospital doctors who were absolutely rubbish and unprofessional regarding my wife's health condition.

Went in with joint pain (suspected arthritis). Waited a whole hour before they told me there would be a wait of another 5 hours approx. This is apparently one of the less busy days. Also told me that they probably wouldn't be able to help me in any way even if I waited that long to be seen. Was told there was no other nhs service that could help me. GPs are not seeing anyone which is why I went here as a last resort. 111 could not help me. This is a terrible state of affairs. Over 90% adults vaccinated and all covid restrictions are lifted now in all other areas except doctors and dentists. I can go shopping all day long and fly anywhere in the world and yet I cannot get a single medical practitioner to look at my hand, or even to talk to me about it. Absolute disgrace.

Went this morning with my 5 years old, who had temperature and bad coughs for weeks, and 4 stars for the long waiting hours of 4 before we finished, however 5 stars for the staff. They were very pleasant and helpful. When I then had trouble with getting the prescribed medication, after being to 4 pharmacies and all out of stock. I had to ring back for alternatives. They helped straight away and got it sorted for my poorly daughter. I called back and thanked them for the efforts. It's not the staffs fault, but NHS as a system is broken and what got it worse off is Brexit.

I went about midday and it was an hour and 15 min to wait but the waiting room was full and they were short staffed. The service was very efficient despite this. Staff were stressed without sufficient colleagues, but the service was fantastic. They triaged everyone to save time and the lady I saw was fantastic, even spotting doctors notes that wouldn't have been obvious, given she only had time for anything but a quick scan. I was told I could be waiting up to two and a half hours, but that's what happens when you don't have enough staff. You need to wear a mask, they kindly gave me one.

Had a lump in cheek, Nurse pronounced my name wrong and therefore I missed my slot. Was finally later called, and the nurse was very rude to me! Telling me there was nothing she can do and suggested that i go see a dentist instead! When dentist told me to go see a doctor about this matter. I informed to her i was in extreme pain but she told me that this was not a matter of urgency, and that She could do nothing about this. Absolute joke.

This is a really impressive service when you can't get to a GP and don't want to clog up A&E. I took my daughter there one Sunday morning. We were in and out in 45 minutes, and all of the staff were very friendly.

What a place !! Nhs this place isn't good !!! People around us eating food !!! Its should be a clean and clinical place not a food bar !!! People was sitting around with feet up on other chairs so People can't sit down . Children running around and shouting ... I do think most of theses people could have gone to a pharmacy and not waste the doctors time over silly things!!! The music is loud so you couldn't hear your name being called out ....we was told we had a appointment here but still had to to wait . The staff was lovely and did they best . It's a disgrace this is happening in NHS ...

Went today, after ringing 111. I’d been before, however I was told to come again for the pain I’ve been in. Instead of seeming compassionate, I felt as if I was doing something wrong by being there. When I described my pain and how it hurt to walk with my symptoms. I was told, ‘well your going too be in pain’. I just felt like, it was a very blunt approach and I didn’t feel like I got any help at all. Left, very upset and still in pain.

Not a great experience here unfortunately. I walked to this clinic with the hopes of being seen for what I believed is a sprained ankle (wanted it to be checked in case it was worse than that). The receptionist was nice and took my details (including the note I left saying it was an injury) I was led to believe that I would be seen to and given the relevant care. Waited for over an hour which I wasn’t fussed about but hobbled my way in to see the doctor only to be told they can’t help me?? I was told by the Dr that I would have to go to Hallamshire walk in clinic and that it was a “quick walk” (keeping in mind it is a 20 min walk for a person who isn’t crippled so would’ve easily taken me 30-40 mins and I wasn’t in a position to wait around pointlessly for any longer). I was also handed a slip of paper with the address of Hallamshire clinic which leads me to believe that it is a regular thing where they have to turn injured people away… I understand it’s hard to have the facilities to treat everyone in the same place but I’m very disappointed to have waited an hour just to be told they can’t do anything. That could’ve been explained within the first 5 mins of conversation. So if you have an injury make sure you avoid this clinic you’re just wasting your time because they won’t explain it to you as you’re sitting there in pain.

This place is dangerous. The nurse that dealt with my wife actually made up medical records and detailed an examination that never took place. It was only due to the vigilance of our GP surgery that this got picked up on. We were advised to report it to the nmc in london which we did over a lengthy process. They did absolutely nothing. We reported it to the walk in centre themselves who in turn referred us back to the NMC in london. We have spent hours trying to get this dealt with to save someone else receiving the same lack of professionalism and care but to no avail. It has all been brushed under the carpet. Surely making up medical records is a crime? This review appears to be the only place to be heard . Avoid this place at all costs if you value your health.

Apart from having to wait over 2hours I found all the staff to be extremely friendly. My problem was assessed by a triage nurse and I was then referred to the doctor which was diagnosed and given antibiotics. I would have no problem referring people to this walk-in center.

Attended first thing this morning and was seen within 20 minutes of walking in. I was seen by a trainee practioner (who despite telling me her name twice... I cannot for the life of me remember) who was so lovely. Really respectful, friendly and reassuring. She asked questions explaining why each had to be asked. She gained my consent before completing any physical checks and explained the processes without being condescending toward me. A truly lovely lady who recognised exactly what was needed for someone who is feeling completely rubbish even when it turned out that all I had was a viral infection she never once made me feel like I had wasted anyone's time. It is people like her that make our NHS amazing. Thank you for the kindness shown to me this morning

Waited 2 hours and half, coughing more than 2 weeks and heavily pregnant only to be told clinical nurse (or probably medical assistant) who are a woman short curly hair and glasses that I dont need anything. She rushed the appoinment and dismissed whatever I said about having sleepless nights and the coughing impacting quality of my life. Totally poor and corrupt service!! She even gave stupid advise to wait for another 2 weeks to monitor my condiition. I will defintely put the nurse to be responsible if my condition worsens. Totally not qualified to work

AVOID THIS PPACE LIKE THE PLAGUE IF YOU HAVE SMALL CHILDREN WITH YOU. got there at 8.10am, was finally seen at 11am! I appreciate that services are stretched but the place opens at 8am! When i asked how many in front of us at 9.45 am, i was told 11. That gives you an indication of how bloody ridiculous this place is. You cant see your own gp because they refuse to see you and end up forced to go to a walk in centre which in most cases is more damn stressful. If it wasnt for it been the kids that needed to be seen i would have left. Nothing ever changes with this place. They say leave feedback make complaints, but in reality its pointless. And i bet they leave a comment to say contact the service directly. Again, its all a pointless excersise. They say to investigate, but in reality its to make sure that they can be seen to acknowledge complaints and not actually do anything about them

I brought my baby here on Saturday as he had developed a really bad cough and a rash on his face and we couldn't get an appointmentat the doctors. The staff need a medal working here! People not paying attention when names are being called out or just sitting there and not walking over, but the staff just kept their cool and continued to treat people professionally and politely. The triage nurse and doctor were both so patient with my little boy and he was even given a balloon at the end. Thank you for this service, it is very much needed and appreciated.

What a wonderful place ! When you're desperate and you cannot get an appointment to see your GP. I was met firstly by a lovely receptionist who listened. Then saw a practice nurse who gave me antibiotics for an infection on my back . Eventually I did get an appointment with my GP which resulted in getting an operation the next day at N.G. Hospital . I need my dressings changed everyday for a while, so I've gone back to Broad lane on Saturday and Sunday. Thank you to all the staff there, what would we do without you ?

Fantastic service should be more. Once visited A&E 7 hour wait this service is so quick staff polite and very efficient. Great service for all lets hope it respected and maintained.

So many thanks to the fantastic staff, a real credit to the NHS. I came in today with a issue with my arm, the lady on reception was outstanding, i have a speech impediment, she was so warm and kind, never talked down to me, very professional. The whole team were outstanding, thank you.

Visited the walk-in centre not realising my symptoms were actually pretty serious until the first triage. Got seen by the doctor within minutes after that, assessed and then an ambulance was called to take me to A+E. Despite being busy, absolutely faultless care and it shows how good the NHS is when it's something serious.

Went with my daughter who had only recently turned 18. Receptionist was so rude and confrontational about why I had attended with her. Absolutely no need for it politeness costs nothing.

Went early on in the morning hoping to get seen quickly, after I filled in a form I had an assesment which I only had to wait 10 minutes for then I was told I would be seen by a practitioner, after two hours of waiting I asked one of the staff if I had missed my name being called out, he replied "no there is a five hour wait today." I eventually got fed up and went back home, the health service is a waste of time these days, I don't think i'll bother next time whether it's serious or not.

triaged in about 15 mins and then seen by a practitioner nurse in about an hour. Q of about 20. The triaging person seemed tired and stressed but the nurse was friendly and helpful.Diagnosed the problem and sent me to pharmacy for medication.

The service is professional and smooth. The nurse and doctor are friendly. The nurse's assessment was waited for 10 minutes. I can see the doctor within 1 hour.

We went there through 111 booking upon arrival find out the reception person is on break after 10 minute she came provided all informations but she said average waiting time is 3 and half hours I have mentioned that 111 said you got booking for 17:45 but the reception person said it's not the case you still have to wait. My child was crying due to pain in the ear. 18:00 I asked the reception any chance you can find out how far we are she taken details again details and said I book you in now mean earlier she didn't, my child was in extreme pain crying and every one sitting there just shaking heads so I decided to call 111 again to ask them for another option. 111 said we can arrange a out of hour's GP call back and you can go back home now. We followed the instructions and came back home while we were desperately waiting for doctors call back we received a call from police saying walkin centre made call to them about the safety concern of our child.i was surprised, shocked and annoyed that when my son 3 years old was crying for 40 minutes in your walkin centre no one shows concerns about his pain but when we decided to leave and find out another service they showed concern and call police. What type of health service we are relying on, who instead of providing us health services provided us no services but stress and we left in pain. Who do we need to complaint about there behaviour and professionalism also the safety concerns of other patients.

Went this morning as trying to get a GP appointment is impossible. Receptionist is fantastic and friendly, triaged within 5 minutes and the practitioner I saw was probably one of the best medical staff I have ever been treated by - and I was out within half an hour.

Called gp no slots. Told me call 111 111 says call walking centre. Came here. 3 hours of waiting. Most people came after me been served. Receptionist can't say anything when, what and why. Give up.NHS having great professional staff but the system to get in to the doctor is soooo bad.

Excellent service on an incredibly busy bank holiday, 111 booked me an appointment here as GPs closed over Bank Holiday period and I had an acute illness. All the staff I saw were lovely and I left with the necessary antibiotic presciption and action plan if my condition should worsen. I think this service is under a lot of pressure as a side effect of GP practices being overloaded so people are obviously going here as a last resort for ongoing conditions which this clinic is not equipped for, this understandably causes frustration between patients and staff and there are long wait times so I'd say bear that in mind as I can imagine the long wait for many would be rubbish! Thank you again to all the staff for sorting me out on such a busy day.

Today I had to visit the walk-in centre after being unable to get a gp appointment prior to them shutting for Christmas. Despite being seen quickly due to it being quiet the experience itself was far from pleasant. The person I was seen by was incredibly rude, and took issue with me not knowing my diagnosis on the grounds that at the weekend they can't access my medical records. I'm not entirely sure how a failure of how their system works is my fault but there we go. They also were asking questions such as why I hadn't gone to my gp about this. Even though I'd already explained that I hadn't been able to get an appointment with them. To add insult to injury my prescription was then sent to a pharmacy that shut 2mins after the consultation ended. I hope Beyond hope that I never again require the services of this walk-in centre.

I was referred to the walk/in centre last night 30 January by 111, having failed to get an appointment with my GP. I feel Compelled to write and praise both the triage nurse and doctor who saw me. It’s been a very long time since I felt truly cared for, listened to and reassured and not rushed out the door after 5 minutes. It was extremely busy and no doubt they would run well over their finish time, but still they gave me all the time I needed. Please pass on my praise to them; I’m sorry I didn’t make a note of their names, but the NHS is blessed to have staff like this.

Went in last night following an operation to get a wound looked at as it was coming through the dressings. Only to be waiting for 3 hours to basically be told, paraphrased "you shouldn't come here to get your dressing changed you need to go to your local gp to get looked at" ... kind of like a, I know your having a concern but, because you are not from Sheffield, we can't help you.. defeating the while purpose of "walk in"

I arrived the completed a basic form. With in 5 minutes I was seen by a nurse. It was a 1.5 hour waiting time but I was seen in sooner. I sat outside the waiting room for a while and a man I assume to be security said he would come and let me know when my name was up. I appreciated this as I found it a little overwhelming to be in a room full of people for a long while. I received great advice and am almost fully healed with the antibiotics I received

Triage team was good and so was security guard, however whilst waiting for my name to be called after 3 hours, Nurse dressed in pink pronounced my name wrong and I missed my spot in qué, wasted. 3 hours for no reason, she called my surname instead of my first name which Very much confused me. disappointed with service.

My previous experiences at this clinic haven't been the best, however I was seen by Amanda on Sunday morning and she was a pleasure. Very welcoming and friendly and took care of me quickly. Thank you

Staffs were very helpful to my son, aged 13, who was high fever at 39 degree'C. He felt extremely sick & the situation was getting worse during waiting the queue (around 4 & 1/2 hrs). He couldn't sit properly like totally collapsed. Nurse took immediate action & provided Panadol to relieve his severe headache first. All staffs including receptionist, nurse & doctors were extremely helpful & professional. What the main problem was the pharamacy. I walked many pharamacy stores at Boots at Sheffield S1 but all were out of stock for this type of anti-biotics. It's very exhausted to perceive the medication, despite we could finally locate the store at S2.