2/5 Dale H. 5 months ago on Google
Holly
Hill
Leisure
Centre,
Salisbury.
I
joined
this
gym
largely
due
to
its
convenient
proximity
and
its
balance
of
classes,
gym
and
facilities.
First,
the
good
points;
the
reception
staff,
gym
staff
and
personal
trainers
are
generally
very
friendly
and
helpful
(albeit
sometimes
staff
are
completely
absent
from
the
gym).
The
Les
Mills
programmes
are
first
class.
And
now
areas
for
improvement;
far
too
much
equipment
and/or
too
many
facilities
are
out
of
order
(sometimes,
quite
literally
for
months);
these
include
(but
are
not
limited
to)
the
entry
gate
system
(though
the
system
is
very
quick
to
incorrectly
register
a
“no
show”
with
a
fine
and
inability
to
book
classes,
the
sauna,
the
showers,
the
treadmills
and
cardio
equipment.
As
mentioned,
there
is
a
frequent
absence
of
any
staff
anywhere
in
the
gym.
The
sound
system
in
the
instructor
led
spinning
classes
is
often
so
loud,
that
the
instructions
being
barked
out
are
so
distorted
they
are
unintelligible.
By
contrast,
the
Virtual
classes
are
led
by
well
articulated,
inspirational
instructors,
although
the
volume
is
often
set
uncomfortably
high
(as
a
result
of
the
instructor
led
classes),
and
more
recently
only
60%
of
the
screen
is
working/visible.
It
is
very
often
difficult
to
find
any
staff
to
assist
with
any
issue,
either
in
person
at
the
gym,
or
on
the
phone,
when
calls
often
ring
off
the
hook,
completely
unanswered,
but
again,
the
reception
staff
downstairs
(often
only
one
person
to
handle
all
in
person
queries
and
seemingly
answer
the
phone)
do
try
their
best
to
assist.
On
several
occasions
I
have
attempted
to
provide
respectful,
polite,
constructive
feedback,
but
this
really
does
appear
to
‘fall
on
deaf
ears’.
Overall,
Holly
Hill
Leisure
Centre
is
certainly
a
decent
mid
range
gym,
but
is
let
down
by
the
management,
who
really
do
need
some
basic
customer
service
training.
Ryan,
the
manager
I
spoke
to
most
recently
was
incredibly
rude.
There’s
simply
no
other
way
to
say
it.
