Vw the greatest motor vehicle maker in the world . Got to love a dub

I’ve been bringing my Motability Caddy to you for about seven years. It’s always a hassle because I live the other side of Chesterfield and it means a reasonable trip requiring two vehicles there and back whilst dropping off and picking up. It wasn’t a problem when you offered a home collection service, but since this has stopped it is more difficult. I now have to fit in when my carer, dad or my partner has a day off to accommodate the trip with two of them. Otherwise wait until you have a hire car available. I’m extremely disappointed that when we bring my vehicle in for 9.30am for a simple MOT and a diagnostic appointment, it was just after 5pm that we were phoned to say it had passed the MOT, but needed a new part for the suspension, (which my partner had already pointed out when we arrived at 9.30am). This part needed to be ordered in and ANOTHER visit would be needed to fit it!!! I was angry that my vehicle obviously hadn’t been MOT’ed after it arrived, but left until later in the afternoon and the part only ordered then and not available. I now will have to arrange for somebody to spend their time bringing it over again which is extremely inconvenient and annoying to say the least. I don’t drive personally and with this being a Motability vehicle I’m sure you can understand the importance of this vehicle and I really don’t feel I’ve received the level of service I should have had.

My last van came from these guys and I was trying to buy a new van. I was dealing with Luke and he was really good with calls and emails to start, when I said I wanted to progress with the order he stopped taking my calls (left 3 messages) and did not return emails. Clearly complementing someone on their great communication leads to no communication at all!! Completely baffled

Great garage, can’t do enough to help no matter the issue. It’s always been a pleasure dealing with them 👍🏽

Today I had my van booked for 10am for service. Came on time dropped my car and I decided to wait at the reception. It’s been 4 hours, so I started walking around only to notice that my car wasn’t moved from the same spot. When I asked what’s going on I was told the car will be ready by midnight?!?!? I mean…..are they having a laugh?!?! I took my vehicle and left. Total time wasters. Will never book my vehicle with them again. Ever!!!!! I suggest that everyone else avoids them too.

Hi I have just purchased a new crafter from Jct600 Sheffield. Darren Holmes who I dealt with from visiting the showroom last year to picking the van up Monday 14/3/22 was absolutely brilliant. He informed me step by step through the whole experience and was always on hand. ( THANKS DARREN!!). Really pleased with the new vehicle and wouldn’t hesitate to recommend anyone. Thanks Neil Sanderson

I have been using this place for over 11 years now. Staff are always helpful and friendly. Vehicle is always cleaned before picking up

Visited to test drive a car. The route taken on was the best test drive route I've ever driven covering all road types other than motorway - let's face it don't need to drive on a motorway with all the cameras nowadays. The car functions fully explained. No hard sell at all. Fair price offered for part exchange on my car. Perfect service to be had for sure. Worth a look if you want a new car or even second hand. Ample car parking spaces with disability parking available. Good website with filter's so your only looking at cars you want.

Good van service. More expensive than a local garage but expertise here. Always difficult to hear their service video report.

Probably about the same as most main dealers. Bit expensive for servicing I feel. Had a corrosion problem with vehicle that I rather felt they could have picked up on 12 months ago before it became serious. Then took 4 working days to tell me they wouldn't be able to help fix it. Given we have spent 000's there over the years it would be nice to think that they might have even offered some advice.

Had the worst experience ever at this branch by a staff member called Amy. Rude and severely lacking in customer service skills, an appalling attitude towards customers.

I dropped my van in on Thursday the 7th a lady rang and said they will need to order some parts for it so I could leave it there or take it and bring it back later then I said it will depends on how long they will keep it for. She said ok let me check and get back to u . I waited all day she never did . I rang them back on Friday morning to ask and they said all parts just came in so they will be working on it that Friday so hopefully by end of the day it should be ready . No phone calls from them on Friday and Saturday I rang back on Monday and they told me the only available date to fix it is 2 weeks time. What a disappointed . My question is why they never told me this is the 1st place ? Why different person telling me different story anytime I ring them

Helen was really friendly and welcoming, nothing was too much trouble and her knowledge of the vehicle was extremely impressive, she talked us through every detail making sure we understood everything clearly. I was grateful from the second I walked into the dealership and left knowing I'd made the correct decision.

Took my caddy in for oil service told it needed recall for software update, left after service with service information light still on and engine warning light now on. Told they would pick it up today 2 weeks after service between 9am and 10am I called them at 10.45 told they couldn’t do it today not enough drivers to collect it. I had to ring them. My husband and I are disabled and need our car. Not good at all. jCT have picked my car up at 9.45 this morning and returned it around 3 pm everything sorted thank you

Excellent service all round , I would definitely recommend your dealership and wouldnt hesitate to purchase a vehicle from you again , Many thanks

A very pleasant and professional service all the way through Luke my salesman was very good and a pleasure to deal with thank you

Swift in and out appointment to update our new car order. Tom was great as always

great service and very accomodating regarding drop off and pick up times around my shifts. very early or late no problem

Untrustworthy in their dealings. Staff bare faced liars in particular Tim at Sheffield JCT VW Van Centre S9 . Slow timing, evasive. Don’t return calls promptly. Lying to warranty company. Non provision of information when requested by warranty company. Blaming warranty company for the delay in the repair. Not providing timely response to warranty company request for breakdown in parts and labour for repair. The van was there for one month duration and if we hadn’t complained I am sure it would still be there. As compensation they paid for MOT laughable really.

Nice polite staff make you feel very welcome would definitely deal with again

Jct600 sheffield is a fantastic dealership the van centre is spotlessly clean and the whole team who work there are polite proffessional patient and understanding and the range of vehicles is nothing short of excellent. And i wouldnt hesitate to reccommend them to anyone who was looking for a new van or people carrier.

Great service from start to finish. Seamless transaction all the way through. 100% will use again

Just ordered my van, having dealt with Darren Holmes in sales in the past I decided to return, glad I did as he answered all my questions and had all info I needed very helpful and knowledgeable, nothing was too trouble to make sure I got exactly what I wanted, I would definitely recommend talking to Darren when purchasing a new vehicle

Great customer service from start to finish, I was grateful to be offered a while you wait appointment, for a service investigation, which was quickly and professionally handled with a positive outcome.

I have just purchased a VW T-Roc from Chris at JCT600, the whole process couldn't have been more straight forward, Chris was really helpful and friendly. No hard sell here and I'll definitely be back when I get my next car. Excellent service from everyone here, especially Chris. Thank you.

Normally I never have a problem with JCT600 Sheffield but I did this time. Lack of communication as to what was happening with my car was the issue. Why suggest something if you've never done that on a petrol vehicle before? Had to miss an appointment due to lack of transport. Will see what next year brings 😉

Had a 71 plate caddy for 3 days to fix a rattling dashboard and failed to do so in those 3 days and the next best date to re book was over a month away from the date I collected my van.

Looking after my wellbeing Had need to call in at VW JCT 600 commercial van centre in Sheffield for add blue top up. At the same time got a free health check. It confirmed what I had already been told by a previous dealership, a diff oil leak and split EGR pipe. What I had not been told was that it may not be safe to drive. The tech working on my van expressed his concern about my wellbeing if I continued to drive the vehicle and the potential for exhaust fumes to enter the cab. Asked if I could wait they expressed a preference to replace the pipe there and then. BIG thankyou to Chloe & Jay for excellent customer service and looking after me.

Vehicle came back with a dead bird wedged in the front grill (it was a vw transporter), this indicated the vehicle was driven at high speed for it to be wedged in as it was. I was and am not happy about that. It was a family member who noticed it as I just got passed the key through the door - due to covid precautions.

Thanks to Michael Holt and Alex in servicing. Helped me out with my van during a tough period at work. Nice people at this branch. Really happy with the T28. Thanks again

This is a great company to do business with, highly recommend them. From receptionist right through to Sales executive, I dealt with a great guy called Tom, who really looked after me from start to finish, especially as i ordered on line from West Wales and this company is based in Sheffield, nothing was too much trouble, he ensured the car was in immaculate condition by sending me a video in advance and also throughout the whole process.

Mobility vehicle was booked in for mot with pick up included from jtc 600. Never came for the car so rang jtc up to find out the vehicles hadn't been booked in & they don't do pick up or return..... really bad customers service! I don't recommend!

Luke did a great job along with all the team At Jct600 Van centre Sheffield. Thanks all, the van is great and a great experience

Bought my VW Transporter from here and they couldn't have been more helpful. I dealt with Jack Baxter and he was extremely professional, explained everything and had everything arranged for the time I needed to collect my vehicle. The coffee wasn't bad either!! I would have no hesitation in recommending Jack and the Van centre in Sheffield to anyone wishing to buy a vehicle.

Purchased our VW Transporter from this van centre in 2019. Due to a change in circumstances we had to sell it back to them. Andy Walker, the Showroom Manager made the entire process simple. He also handled the sale to us. He was professional throughout and all transactions were carried out in a timely manner. If you are looking for a simple, efficient, professional process to buying your next commercial vehicle then look no further than Andy and his team in Sheffield. Couldnt recommend highly enough.

Grate place friendly people and very straight talking, transparent and honest

We have just bought a new transporter with JCT600 VW Van Centre Sheffield. We actually have a Lookers VW van centre 5 miles from where we are based, however the customer service and after sales care is very poor, so we did travel from Teesside to Sheffield. The level of service we received from Darren Holmes was brilliant. From our first contact, to collecting the vehicle, he kept us informed at all times and all documentation was dealt with efficiency, ensuring that the collection and transfer went smoothly. Darren is a credit to your Company and we will definitely deal with him in the future.

The centre carried out a thorough check and diagnosis, however the issue of apply car play distortion was not resolved due to some incompatible frequency discrepancy. This is disappointing on behalf of VW as it’s a known fault yet the facility is still available on the transporter. Both VW and Apple should be able to resolve this problem with some form of software update.