Really poor service!! Tried to use my HSBC branch today with no luck needed to pay a cheque in (which was too much to do online) and a little cash but branch only likes to open at 10am (must enjoy a late start every day!) and closes at 2pm ( always nice to get an early finish!) The problem is I like most people work 8-5 or later ..... no problem I will pay it in on the weekend ....... oh no you will not !!! closed on a weekend. Its because of the pandemic apparently (is the virus more active on a Saturday really?) I know I will ask my wife to go in during their opening hours ...... oh no other persons are not allowed to pay monies into my bank (apparently my wife could be a money launderer!) So I have been advised to send it via the postal service but photocopy everything fist in case it it gets lost (HSBC has refused to reimburse the cost of posting). Do I receive a discount on charges due to the vastly reduced services ....let me think!!!

Called the bank 5 times today and spent on average 34 mins and each agent told me something different each time I called. What a joke this bank is! This is meant to be a highly regarded international bank??? More like a nig joke of a bank and making money off peoples phone calls. They have today lost a customer... I'm banking with Starling Bank, a propa fintech company with real customer service.

Absolutely no point to this branch. No counter and was advised to use a post office. All daft machines but with several staff doing nothing. Close it down.

Terrible, branch has been shut completely for last two days, no phone number to ring to check if back open, added to reduced hours it is open at present due to Covid, this has made business banking with the branch near impossible. The telephone number given for the branch is the generic HSBC one and constantly on hold....come on HSBC give us a break and start listing branch telephone numbers and be a bit more customer savvy.

Horrible service the bank are disrespectful .and ignorant ..do not join this bank in Wakefield. Iam leaving..

Went into HSBC Branch today ..I haven't been in a Branch for years. I was kindly and curtisously seen by a young lady called Marie who was so dedicated, understanding caring personally and efficient. She made me feel at ease, no rush and gave a fantastic professional assistance. Recommend the branch and this fantastic lady

2pm closure, really!?!? How are people who work ment to use the bank? Not open on Saturday either. Is there any point in opening at all?

6 months down the line and still can't get a simple issue sorted. Had numerous promises for staff to ring me back but rarely gets done. Bank somewhere else!

Wakefield is a city and you close your bank at 2pm? And don't even bother opening at all on a Saturday? How are people that work ment to get I to branch?

I have banked with HSBC for 2 years. It has not been pleasant experience I am afraid. The only way to get the message across that the service you receive is simply not good enough is to move. That is precisely what I am doing.

Closed for renovations and have not bothered updating their hours to reflect the fact that they are closed. Sign on door recommended going to the Dewsbury branch instead.

Published opened times are totally wrong. Closes at 2pm.

No counter for cash handling