Allen Ford Nuneaton image

Allen Ford Nuneaton

Car dealer Used car dealer Car service Ford dealer

😠 So disappointed with Allen Ford Nuneaton. I dropped my car off on the 30th of June with a problem with my gearbox. It was looked at straight away which filled me with confidence. On the following Monday I had a call to say the gearbox is faulty and it would need removing and sending to a gearbox spe... People often mention service, Ford, Allen, Nuneaton, experience, recommend, friendly, happy, start, customer,


Address

Bermuda Retail Park, Hamilton Way, Nuneaton CV10 7RB, United Kingdom

Website

www.allenmotorgroup.co.uk

Contact

+44 24 7638 4101

Rating on Google Maps

4.40 (450 reviews)

Open on Google Maps

Working Hours

  • Saturday: 8:30 am to 5 pm
  • Sunday: 10 am to 4 pm
  • Monday: 8:30 am to 6 pm
  • Tuesday: 8:30 am to 6 pm
  • Wednesday: 8:30 am to 6 pm
  • Thursday: 8:30 am to 6 pm
  • Friday: 8:30 am to 6 pm

Featured Reviews


Frequently mentioned in reviews: service (24) Ford (21) Allen (20) Nuneaton (17) experience (17) recommend (15) friendly (14) happy (10) start (10) customer (9)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Darren G. 2 years ago on Google
    So disappointed with Allen Ford Nuneaton. I dropped my car off on the 30th of June with a problem with my gearbox. It was looked at straight away which filled me with confidence. On the following Monday I had a call to say the gearbox is faulty and it would need removing and sending to a gearbox specialist. That was the 5th of July on the 16th of July my gearbox STILL hasn't been removed and sent off. Then to rub salt into the wounds I was told. " well if your not happy with the service you can always take the car to a different garage ." Totally unacceptable response to a complaint. As a new customer to the garage I will find it very hard to return for any future works.
    3 people found this review helpful 👍

  • 5/5 Mariam f. 2 years ago on Google
    I am honestly over the moon with Allen Ford Nuneaton. Ron has been an absolute super star in helping me over the phone today advising me on a warning light that popped up. If Ron hadn't been so through with asking the right questions I would have been pulling my hair out all weekend. Thank you so so much again!
    1 person found this review helpful 👍

  • 5/5 Jean L. 2 years ago on Google
    Our experience purchasing our new car, after nine months wait, was excellent. Our salesman was Glen (Nuneaton) and we couldn’t have asked for better. Excellent salesman and very customer friendly. Would recommend Glen to anyone.
    1 person found this review helpful 👍

  • 5/5 Mary Jane F. 1 year ago on Google
    Excellent dealership. All personal are extremely knowledgable in the area that they work in. It is a very friendly dealership. I felt very comfortable with the salesman Kyle who I purchased my new Ford from. He made me feel very welcome every time I visited the dealership, he guided me through the whole process with friendliness. He was very knowledgable and thought of everything to complete my purchase. He made sure I had everything I asked for. I would say he has excellent Customer Service Skills. I have also dealt with the service department on many occasions with previous Fords that I have purchased and had them serviced at this dealership. Again extremely friendly, knowledgable and courteous. I cannot fault this dealership.

  • 5/5 Sue P. 6 months ago on Google
    Excellent customer service from both Jordan and Ewan. Thank you to you both. Made me feel at ease, and the handover was an amazing experience.

  • 5/5 Aaron B. 1 year ago on Google
    I’ve always had pleasant experiences with the team here. Have had a few visits to this dealership be that with car purchases, services and MOTs or for general enquiries and have always had friendly representatives dealing with me. I have recently purchased and new car and they were happy to make some compromises on the car to meet my budget. I have bought 2 cars from them now and will be more than happy to go back time and time again.

  • 5/5 Joanne C. 1 year ago on Google
    Excellent service as per usual for Joe at Allen Ford Nuneaton. Always kept me up to date with the progress and I never needed to chase him for any updates. I have seen Joe numerous times when changing my car and can never fault him. Superb delivery of the car ! The boys loved it ! One they will remember ! Thankyou !

  • 5/5 Pippa B. 1 year ago on Google
    Fantastic customer service provided by Kyle Aubrey. He kept me informed on the progress of my new car purchase, was very thorough in the handover ensuring that I was happy with everything prior to leaving. The red carpet treatment when I collected my new car was a nice touch too.

  • 5/5 lauren c. 1 year ago on Google
    I am completely over the moon with my new focus, feeling very proud driving around in it with huge thanks to Kyle Aubrey at the Ford sales team who offered a seamless, friendly & straight forward service. He was highly informative & patient during the entire process start to finish he helped me choose the perfect car for me. Couldn't be happier. Thanks Kyle and team for everything !

  • 5/5 Emily M. 1 year ago on Google
    Was so happy with my experience buying my Puma with Allen Ford Nuneaton. This was my first new car purchase and felt well supported with their friendly and knowledgeable approach. Waited 6 months for my car (was well worth it) but was provided regular status updates, so I didnt feel confused with the waiting process. Was also impressed with the reveal of my car - won't say too much so doesn't ruin surprise for others! Truly recommend this dealership.

  • 5/5 Lesley E. 10 months ago on Google
    Fantastic service from Josh and the team. Josh helped us choose a suitable car and Ben made the buying process really easy for us. We had a fab Hollywood Handover and nothing was too much trouble from the very beginning right through to handover. Josh even called on his day off to check everything was OK with the new car, and was able to answer all our questions. He has the patience of a saint! Would definitely recommend Allen Ford Nuneaton, thank you for taking care of us.

  • 5/5 Susan N. 10 months ago on Google
    Excellent service, Joshua Helped me to find my perfect car, he did not rush me or push me into a decision, I love the car I chose and will stay with Allen Ford company for a very long time. Joshua Is an asset to the company, he is a very polite and friendly young man, well done Josh!!

  • 5/5 Christianne L. 1 year ago on Google
    As a first-time buyer, I found the staff to be exceptionally friendly and helpful. Their great service put me at ease, and I am certain that I will return to this showroom in the future.⭐️

  • 5/5 Lisa C. 10 months ago on Google
    What a great car buying experience absolutely no hard sell, listened to what my requirements were and excellent communication through out the process. I don’t give 5 stars unless warranted - Samya is a asset to your business. Thank you

  • 5/5 Aj W. 9 months ago on Google
    Joe D and the manager Jordan were absolutely amazing when I went into Allen Ford Nuneaton to upgrade from my fiesta to a Kuga. I was offered a puma before going straight up to the Kuga so Joe got me to sit in both to see which I preferred. Joe has sold me cars before and he has always been amazing. I honestly cannot fault both Joe and Jordan. Thank you both so much!

  • 5/5 Sam Van A. 8 months ago on Google
    From start to finish the service I got from Allen Ford Nuneaton was second to none. Kyle was brilliant, had answers to every question I had and went through every little detail. The cars here are are stunning and reasonably priced. I’m not sure I’d entertain going to another dealer again. Would 100% recommend to anyone

  • 5/5 Nicole P. 4 months ago on Google
    We've been happy customers for many years, getting our car serviced each year with Allen Ford. They offer consistently excellent service. They're always happy to accommodate special requests — notably our COVID safety concerns. And their video service reports mean you don't have to take their word for it when additional parts/work is required, you can see if for yourself, which provides added peace of mind when it comes to getting any follow-up work done. Would highly recommend.

  • 5/5 Adam A. 3 months ago on Google New
    I have recently bought a car from Allen ford in Nuneaton and I am so happy with it. It’s been a quick and easy process. Samya has been brilliant! She has great customer service. She is very understanding, patient and an asset to the company. Would recommend to anybody that’s looking for car.

  • 5/5 Sophisticakes o. 4 months ago on Google
    Excellent service! No-one following you around when looking at cars. All staff very helpful and understanding to our needs. Transaction went through with no complications. Would definitely recommend Allen Ford Nuneaton to anyone wishing to purchase a vehicle whether it be new or used.

  • 5/5 LISATP76 8 months ago on Google
    Great service from start to finish . Kyle Aubrey Was so helpful and nothing was too much trouble for him. Made the whole experience of buying a new car effortless . Highly recommend

  • 5/5 Simon L. 5 months ago on Google
    Allen Ford Nuneaton was fantastic. Libby who I dealt with from start to finish was knowledgeable and courteous at all times and answered all my questions. Quite often with other companies you deal with several people and information gets lost or calls not returned. I dealt with Libby from start to finish so it was a painless and easy process and the car was ready when they said it would be and the handover was a great experience. Can well recommend. Thankyou

  • 5/5 Pam B. 2 years ago on Google
    My experience at Allen Ford today has been excellent. Thanks to all the help provided by Joe Drew. From ordering my car until collection he has kept me updated. Today before I drove away he went through all the car details. I left feeling confident and know that I was given the best care available. Thank you again Joe.

  • 5/5 Leanne W. 1 year ago on Google
    Collected my new car on Friday, always receive a great experience when buying cars from Allen Ford Nuneaton. We have dealt with Little Joe for our last few cars now and he has been great, helping us with any of our queries right up until handing over the keys, Thanks Joe 👍🏼. Always get all our questions dealt with quickly if we ever have to call and speak to anyone, and always kept up to date with dates for arrival of the car to be handed over. The new handover customer experience is absolutely fantastic, I won’t give too much away but it was amazing 🤩. Will definitely be back again for my 5th car.

  • 5/5 Ewa P. 2 years ago on Google
    Great service from Allen Ford in Nuneaton. I highly recommend dealing with Anwar. Very friendly and always happy to help.

  • 5/5 Liam M. 2 years ago on Google
    Used their cars for a number of years and always happy with the service and the staff very helpful and supportive

  • 5/5 Bimbling D. 2 years ago on Google
    Always do a good job on my van.

  • 5/5 ChrisCharlotte 3 years ago on Google
    Fantastic service, just bought my second car with this garage. Would fully recommend dealing with Glen or Ben, super professional and worked really hard to get the best deal for us Cheers guys! Chris W

  • 5/5 Laura S. 3 years ago on Google
    Quick and easy experience of purchasing a new car. Dealt with Glen all the way the through and was really helpful and kept me updated throughout the sale. Thanks

  • 5/5 Stephen M. 2 years ago on Google
    Booked in for service and MOT. Very easy to book, reception staff were really professional and friendly. Had a fantastic courtesy car waiting for me. Service and MOT done and was advised about further beneficial work needed. Quoted good price. Happy customer.

  • 5/5 Elizabeth B. 1 year ago on Google
    Excellent service from start to finish whilst purchasing a new car. Understandably there were some delays but I was kept informed and once my new car was available, it was a very quick and easy process. All staff at the branch are friendly and helpful and I will definitely be returning for a new car in the future.

  • 5/5 Trina W. 2 years ago on Google
    I was very satisfied with Paige who listened to what I wanted and then found me exactly that. It was a pleasure to have my test drive with her and never felt pressured at any point. Everything was sorted out very quickly and I am very pleased with my new purchase

  • 5/5 Gavin J. 1 year ago on Google
    We had an amazing experience with Allen Ford Nuneaton, "little" Joe found us a car that exceeded everyone of our requirements with the vehicle being practically brand new. Staff were helpful and not pushing for a sale like we have experienced at other dealerships, they even went out of their way to keep our little one occupied (snacks and drinks) whilst we were sorting the finer details out. Will definetly be using them again next time we're looking for a new car or two!

  • 5/5 micky t. 1 year ago on Google
    Our experience of buying a new vehicle from was fantastic from start to finish, all within a 5 day turnaround. Anwar was extremely helpful and very patient with us which made the experience stress free. The collection of collecting the car was something that all those involved with the renovation of making it stress free, I applaud you. The red carpet with all the vintage ford cards, and the relaxed atmosphere completing the tax to the wow factor. I really don't want to spoil the surprise for others when you are taken to your vehicle, other than it was an experience and overwhelming . Fantastic by all members of this branch, friendly and nothing was too much. Each and every one of you should be proud .....you are definitely in the right job. Your efforts should be recognised by all the powers above. Thank you again.

  • 5/5 Lee B. 1 year ago on Google
    Just had a great experience with our recent car purchase from Allen Ford Nuneaton. We were well looked after from the start of the process to picking up the car with regular updates along the way from Kyle who has great customer focus and product knowledge and is a credit to the business.

  • 5/5 Richard B. 1 year ago on Google
    The procedure of buying a car online was made very easy, from the trade in to the collection of our new car. The salesman we dealt with Anwar was very helpful and couldn't do enough to help. Would definitely recommend

  • 5/5 Lynn B. 1 year ago on Google
    Excellent service from start to finish. Welcoming atmosphere. Staff were polite and professional. Took the time to answer questions and explain the pros and cons for each car. Gave me space to look around and think. Customer service wonderful. Yes I bought a car and the experience of picking it up was wonderful. Having the event filmed is a lovely touch. Great work, would recommend Allen Ford Nuneaton.

  • 5/5 Stuart W. 1 year ago on Google
    Excellent customer service,no pressure selling. The handover for our car was superb. Joe Henson ,who we dealt with was professional, friendly and made us feel at ease but with no pressure sales talk which we found a refreshing change. We would definitely recommend Allen Ford Nuneaton

  • 5/5 Robert V. 1 year ago on Google
    Really pleased with Allen Ford from start to finish. All the staff were brilliant. The salesman we dealt with was Joe Drew, he made it quite easy for us buying a new car, good experience all round. We loved the way the car was handed over to us. Thanks Bob and Carole Veasey

  • 5/5 Marie M. 1 year ago on Google
    So much more of a relaxed feel in here now the showroom had has had a makeover. As always Glen was very professional and couldn't do enough and when he presented me with my new car! Well!!!!! They have a new indoor bay thats all singing and dancing, flashing lights, music, car sounds and then all the lights come on your car. It was amazing!

  • 5/5 Ian P. 1 year ago on Google
    Easy to deal with. Friendly, efficient and delivered all they said they would. Ayden was very easy to get on with and dealt with everything swiftly and handover was a breeze. I 100% recommend this company if all you want is good reliable and friendly service with a side of honesty.


Call +44 24 7638 4101 Open on Google Maps

Amenities


  • Payments
    • ✓️ Credit cards
  • Accessibility
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Service options
    • ✓️ Delivery
    • ✓️ In-store shopping

Trends



Last updated:

Similar Car dealers nearby

Trade Centre UK image
1
Trade Centre UK
Used car dealer
😠 Don't get me wrong, they do have a lot of cars, and I only just passed, so I need a small affordable first car. However, their website doesn't match what they show and tell. Cars on their website go for around £3999 and the same ones there, even older models, are shown for like £8999. You're kidding...
3.80 (2.8K reviews)
Last updated:
()