My friend received absolutely appalling care here last March. Complete neglect before he died after 2 weeks in the place. No complaints were followed up and the manager showed no interest or sympathy ...i wasn't allowed to speak to him as he was drugged up on morphine.. And asked for assistance. I also heard a male staff member shouting at him whilst I was on a call to him when he was first transferred from hospital. They didn't even give him any comfort in his last hours, left alone to die. When I asked how and when he died they had no clue of the time. If you care for your loved ones don't send them to this appalling place. When I went to pick up my friends personal belongings, they were all dumped unceremoniously into a bin bag. No condolences I was just asked to sign for them. The reception staff were not wearing masks at the time (this was in April 2020) but I was!!!

I wouldn’t recommend The Grange, our dad was poorly treated by staff, left soiled for hours, wasn’t helped with eating, left by himself in the lounge for hours. We have footage of a ‘carer’ telling our dad to “go to hell” and asking another carer “what’s wrong with this guy?”...our dad was a stroke and dementia patient. What a way to be treated in the last 2 years of his life. Please take your relative elsewhere, The Grange’s CQC rating tells you everything you need to know. I wouldn’t even rate it 1*.

Terrible care home, whole experience was traumatic for my family, whilst dealing with a very unwell relative (in the Daffodil Unit). Complaints weren't followed up or if on a occasion they were, not adequately enough. Management had total disregard for concerns raised. I have footage of a ‘Carer’ verbally abusing my father, knowing full well that he was a stroke victim and severely disabled. Evil, pure evil. It looks nice visually, but apart from that, I wouldn't recommend this place to anyone, not even my worst enemy. Worst mistake my family ever made and one I/we have to live with. Rest in eternal peace, Dad. Update: as per the response from Freddie Cohen on 03/05/22, I emailed him my details 06/05/22. Today is 05/06/22 and there has been no response. I can only surmise that they sent the below as a general template email with zero intention of following up. Extremely disappointing after all the traumas and frankly, a complete waste of my time.

Absolutely terrible ‘care home’. My father in law was left isolated, depressed, neglected and without any form of dignity. He was treated with love and care in his final days in the hospice, staff were able to point out clear signs of neglect, as a result of The Grange. The manager does not care and does not follow up on family concerns. The audit results from the CQC speak volumes, I would not recommend The Grange to even my worst enemy. "Relative of ex resident (Room 18, Daffodil Unit from Dec 2018 - Nov 2020). Please check your records and I expect you to update your response accordingly."

My sister has been there almost 1 year.. 2 of reception very rude not welcoming at all👎🏽sent multiple complaints about y sister not having her pad changed now she pulls it off much to the staff annoyance she constantly has feaces in her finger nails. She dosnt get washed properly lord knows how she hasnt got bed soares. I asked carers how often they chang my sisters pad day staff stated twice a day 😡she is an adult have to remind the she isn’t a animal. I have sent complaints to manager lucky if you get a reply. Most of the staff are lazy sit on there on their phones all day. All this pictures of all the activities they do lie lies patients are left to rot in their beds no stimulation at all. Night staff are worse it’s clear they haven’t got adequate staff night time . Friday I went after work my sister had been lying in her soaked feacal pad since 1500 day staff left without changing her. Night staff do nothing only but creep in at night for seconds then disappear if I hadn’t gone there my sister would of been lying in her soiled pad until the following day. This place needs looking into and staffing issues need to be addressed. It’s a depressing place to visit constant smell of urine and poo in the corridors. It’s very sad. Treat people how you want to be treated one day you might find yourself at the mercy of a care home. I only pray my sister wasn’t in there during covid.these residents they have no voices. Lovely gardens never see residents outside always stuck in rooms or wandering around the corridors. These place make so much money out of people misery you have no choice no say. No empathy or proper care for the residents. Food is also served Luke warm I have seen sandwiches left on the side uncovered it’s disgusting. Constantly throwing out good we bring up for my sister Because carers cant be bothered to give it to our sister. I am tired tired of complaining nothing changes. Lovely facilities but that’s it. What has happened to humanity I have lost faith in this place 😞posters around warning people not to verbally abuse their staff what a joke if they did a better job job family wouldn’t be upset utter disgrace 😍🤐this is what they expect from you. Frustrated family member

Would like to know why everytime you visit the grange. All the carers seem to be on their mobile phones. Maybe if they concentrated more on the patients it would have better ratings.

If you are thinking about putting your loved one here, please DON'T.. We have had a terrible experience with this so called care home. Our Mum is 79 years old with Alzheimers. She is tiny and frail.. Our experiences here are: We're start off lightly. Jewellery going missing, including earrings & wedding ring! On many visits not being given her lunch, yes this is hard to believe but true. How many times has this happened when we've not been there. Walking into the bathroom door,black eye, bloody nose,swollen cheeks. Was NOT informed, was told when I got there that day. Fell again this time picking something up from the floor, another black eye, fat lip, swollen bruised face. We were only informed on a visit & was told it happened that morning. She had another fall last November,we were informed straight away this time. It was so bad she had to go to hospital in an ambulance. She had suffered broken ribs which had punctured her lungs and had to spend many days in hospital. A couple of months ago my sister was visiting,as she was leaving she was told, Oh yes, your mum stopped breathing on Thursday.. Thursday today is Sunday! Alot more was said.. The following Thursday the same thing happened, this time they called us. They sent her alone in the ambulance with NO chaperone! When we got to the hospital Mum was being questioned alone by a male nurse,we had to explain to him that Mum had Alzheimers,he said this makes sense now. I want you all that are reading this to know that NONE of these incidents were reported by the manager to Social services. We have reported this to social services, it is a safeguarding issue & neglect. The Grange at this moment is under investigation

Fantastic care for my late mother on Daffodil unit. It was hard to manage these last few months with no access to visiting, however there were always video calls or window visits as it is on the ground floor. Shout out to all our frontline staff.

Everyone in the home is incredibly friendly to my sister on Bluebell. I even had the pleasure to meet someone from head office called Freddie and he showed passion about providing the best care for all the residents.

Very happy for my experience with my mum here in the home. She was cared for amicably until her last day and we are forever grateful to the staff on primrose unit. I would highly recomend this home.

My precious Nan has been wonderfully looked after for the last 18 months at The Grange, couldn't wish for a more caring home!

Good environment for working .

Found that quite a few of the staff members don't have the correct amount of empathy or even doing the basic care for the residents.

Great home and happy with mums care.

My mother has been in the care home for few years and I am extremely happy with the level of care she is receiving. I visit my mother very often and I have observed that the care staff are very polite and extremely friendly. The nurses are always attentive to my requests and they are always proactive with my mother's medical condition. The manager always smile and very approachable.The receptionist, carers, and all staff always have positive attitude. I have observed that the care home make a lot of effort to ensure that my mother is always comfortable. The home is also spotlessly clean (always). I am at peace knowing that my mother is looked after very well and someone is caring for her deeply. Well done Team Grange.