This is one of the worst doctors surgeries I have ever known , since they have changed all the booking systems it's impossible to see an actual doctor they fob you off and have put almost everything on the nurses getting a prescription done is slower than a wet weekend , If the gp's worried less about how nice the building looks and worried more about the people they are paid to care for things would be dramatically different. So an update on the surgery I've just had an eventful telephone call with a receptionist sorry clinical expert who called me a sarcastic sh1thead totally unprofessional as usual.

The Health Centre has deteriorated significantly in recent years and it is impossible to get an appointment. I have tried on several attempts to phone at opening time (08:00) and straight away you are around 40th in the queue, then an hour for them to tell you that appointments are not available for the doctor you wish to see and to call back at a certain time. So I called back, sat in the queue for over an hour with the queue of 40+ in front of you, before being told to call back again. I tried today again for the final time and after waiting almost the same amount of time was told that due to a new booking system they were no longer accepting pre - booked appointments (!!!) and to call back next week. In addition, the staff are totally disinterested and cannot wait to get you off the phone. I have spoken to quite a few of my neighbours who have complained of the same issues. The Health Centre currently does not provide an acceptable service to the community.

shame how the NHS and seeing your GP has become for their patients. been at this practice 27 years. was a personal level once when your doctor knew you, your background and knew how to treat you. Sadly lost. not the doctors faults. not the practice. went the other day and a person saw me that was not a doctor and never even checked me in any way and made their own conclusion which I know was wrong! my heart is upset for those old or very ill.

Seem to not really care, generally, as a practice. Never a sense of urgency when things are urgent. Don't keep you with one or two doctors and just send you to anyone so no relations built. Some doctors here seem to be not so good with regards to empathy. Churns patients like a sausage factory rather than providing a caring service.

Reception staff appear to be genuinely focused on frustrating and antagonising patients to such a degree that when they get upset, they can achieve their one objective- of pointing out the “zero tolerance “ policy!!! We get it, honestly this is not a new concept! I personally have a zero tolerance of front line health centre staff who simply do not have the skills and attributes required for the job of receptionist. Angela in particular has a completely unacceptable attitude towards patients who for all she knows may have recently received a terminal diagnosis. I was extremely unwell when attending today. Surely the minimum requirement when dealing with people who are clearly unwell and potentially vulnerable is a modicum of empathy? Sadly Angela displays all the characteristics of a sulky teenager determined to get a reaction from a weary parent, prepared to apply any tactic - eye rolling, sarcasm, defensiveness, shrugging, refusing to listen to or answer the simplest question. Zero empathy, abrasive manner, passive aggressive and joyful in her quest, if it wasn’t so tragic to see a middle aged woman behaving in this way it would almost be funny. Not funny for me today as I am suffering with chronic diarrhoea and simply wanted to drop off a sample pot. Twenty minutes wait at the desk later and now desperate to get to a private toilet, but knowing if I left I would be unable to get back before the 3pm deadline, the receptionist on duty (fully aware of my unfortunate circumstances) was still arguing with the only person in front of me about her blood tests. This patient had kindly offered to wait while the receptionist took my sample from me, but for some bizarre reason this offer was refused on my behalf by the receptionist?! I was finally faced with Angela. I left in tears.

The pharmacy department needs an overhaul. Repeat prescriptions are never ready when they're supposed to be. Always told there will be a wait of 30mins. This has happened now for the last 5 months, so I don't believe it's anything to do with the 'computer system'.

My repeat prescriptions have been picked up by Goostrey Pharmacy for months now (at least 6 maybe). The surgery swap over to electronic prescriptions and send one my scripts to Goostrey Pharmacy. I went in to the doctors to find out where my other missing script had gone to be told it had gone to Lloyds? I ask which one as there are thousand of Lloyds, to be told Holmes Chapel. I insisted I have never authorised my scripts to go there but am told that I must have in the past. Against my better judgment I spend 45 minutes stood in the worst pharmacy in the area whilst they scuttle around and eventually give me a script for a 85 year old man of the same name. Eventually they inform me that my script is at Congleton Lloyds. I go back to the surgery and they admit the system only states 'Lloyds', and does not state which branch. Why on earth did you not tell me that rather than guess it was HC Lloyds? I must have used every pharmacy in a 15 mile radius over the years so it could have been anywhere. What I was sure about is that is was not Lloyds HC as they are an utter waste of retail space in HC. Pretty poor show that my script can be sent out and the surgery cannot confirm where they have sent it leaving me to track it down over the space of a couple of hours.

Frankly if I could register elsewhere I would. Continually messing up prescriptions, I know of a least one case which is being investigated for possible malpractice and I suspect it is just the tip of the iceberg, I don't feel safe and neither does my wife.

Absolutely shocking service. Nobody ever answers the phone when you ring at 8am and keep trying for 40 mins. then if you do ever get through all the appointments are suddenly full ? Dont know how when nobody answers though. Absolutely useless system

Illegally withholds patient information when requested, breaking GDPR laws. One particular receptionist is lazy and dismissive, disregarding my disability in travelling to collect my information. They wouldn't post it but would happily post a letter informing me they removed me from their system. I will be seeking legal advice!

Find telephone staff very helpful and caring. Dr Wakefield and Dr Tate are really good understanding and caring doctors. Excellent surgery.

Shocking the system is to get an appointment, had to go to A&E to see a doctor, otherwise it would have been 5 working days, ended up needing antibiotics quite urgently for a really poorly son, disgraceful, and rude receptionist, shouldn't have to go to these lengths to see your own doctor in your own village, my son rang the doctors to see if he could be seen, they said no it will be 5 working days

Pharmacy is hell after years of monthly arguments with pharmacy staff to obtain medication prescribed by GP I have gone elsewhere boy what a difference I now get what is prescribed with no problems. GP’s are good but avoid the pharmacy it’s a nightmare.

Impossible to contact anyone. We have serious concerns about our aged mother's mental health, and unfortunately for her, she is registered with Holmes Chapel Health Center. We have tried to call a number of times but didn't get through, we have sent multiple emails but no reply. At this point, it appears that our only option is to drive there (a 6 hour round trip from here) and doorstep them. It was the same when my father was ill. He could not get an appointment for months. Unfortunately, by the time anyone got to see Dad and referred him to a specialist, it was too late and he died a few weeks later. They are really letting the community down. A complete disgrace to the NHS.

This is the most abominable general practice I have encountered in 65 years. The lead partner Dr Tate is an ignorant, pejorative, patronising, incompetent individual. He has no respect for his patients. His attitude is probably responsible for the high turnover of salaried GPs. I have recorded a list of his offences over a 7 year period and am reporting this to the GMC. It is a great privilege to be a medical practitioner. They have a duty to give their patients the utmost respect as patients trust their health and possibly their lives to them. This practice has the opposite view - patients must afford them the greatest respect, even if the practitioner is incompetent. They are pompous, condescending and only concerned with their own status. Thry have nor provided my family with proper care. Patients will respect medical practitioners if they are competent. If you are new to the area I recommend you register with another practice. The best one in the region is Wilmslow Health Centre. I moved to this practice 3 months ago. The care is outstanding. I wish there was an option for me to give zero stars to holmes chapel health centre. I believe they are dangerous.

I was short of my medication on Friday I have now run out trying to contact the dispensary today is impossible it says leave a message but if it’s after 1pm it won’t get delt with until the next day. Not very good

Appalling telephone system, at the start it says if you are feeling suicidal call 999. By the the time you get to actually talk to anybody you will be.

From 'phoning this morning to HCHC, to waiting in the reception area for an appointment with Dr Bailey, I was very impressed by the patience, helpfulness and friendliness of the Reception staff. Dr Bailey was so thorough, checking everything to make sure I got the right treatment. Cannot fault HCHC J Edwards

Brilliant family doctors. Can't fault them. Wonderful care for the children (& parents). New triage system seems to work well too. All the doctors are lovely. Especially Dr Wakefield, who has been great.

I have found Dr Marriot and Dr Wakefield to be extremely kind and concerned for my family's wellbeing. The new appointments system seems to work a bit better, but the whole process is much more complicated and frustrating than I've ever come across before. But once you actually get your appointment then the doctors, staff and service are great.

I wanted to see a Doctor because I can hardly walk due to excessive pain in my lower back and groin. I told the person on the phone I was taking 2 paracetamol Tablets plus 2 tramodal Tablets every 4 hours and I wear a 20 mg morphine patch and still have this extremely very bad pain, why can’t I see my doctor. Eventually the receptionist has booked an appointment with my doctor on 12th July at 4.15pm, that means, I will have to suffer with this pain for another 13 days before I can see a doctor.

At the end of a very busy day Dr Bailoor and Dr Tate showed great care and compassion to me when treating me . I am thankful and blessed to belong to this wonderful practice 🙏 Thankyou to all who work there