I picked up an online order prior to going on holiday, it was given to me in a sealed envelope and not counted out as used to be the practice. I foolishly didn't check the amount prior to leaving for France and on arrival had been short changed to the tune of 105 euros. So far Eurochange customer services have declined my complaint stating that the tally within the branch that day added up, so I could not have received the incorrect amount, implying quite heavily that I have chosen to take time out of my holiday to register a false complaint. Horrendous organisation. Beware at all costs.

Eranda was very professional and helped me with my query and ensured a swift transaction. He gave me a great range of denominations and counted back to me efficiently! Great service!

It would be nice if they could count. One assistant (wearing thick lenses) made a mistake counting my 530 Zloty (she missed about 250 Zloty.) Then I was short changed by 50p. Otherwise OK.

I recently used Eurochange for currency exchange and was thoroughly impressed. Professional staff, transparent rates, and quick service made the process stress-free. Highly recommended!

they count money by hand and have no clue about their own policies

There was money missing in the sealed envelope I got. Good thing I checked early so they had to give me what was missing, otherwise I'm sure they'd have pocketed the difference...

My partner wanted to buy gold there, they didn't even know suddenly what to do, then wanted to change some euros. It was basically an interrogation. She wanted to know how and where my partner got his own money by showing bank statements (he's got cash) where is he going to spend the money etc. Why does someone have to prove and provide any evidence if they want to change money?Ridiculous service, the cashier was being rude! We didn't have any issue in the post office though and they changed on a better rate.

Super speedy service from Haritha, extremely pleasant. I really wouldn’t bother going anywhere else for currency exchange in Cambridge! You can always count on Eurochange to get it done fast!

Avoid. Assistant made me wait 25 minutes to receive the currency I had already purchased online, in order to complete her break. Customer service, not.

Make an order online and collect at branch. Online rate is better than post office gives you. I booked online and got what was promised on website.

I would strongly suggest to check online values before coming to this exchanger. The rates are really poor when you have to sell currency. I lost almost 100GBP because I didn't checked others. Even their own website, is giving an exchange rate of 1.51 and I exchanged at 1.67. Feeling very let down. But lesson learnt!! I did showed them some online rates, but instead of advising me to go their website and sell currency, they started telling me that I will get a higher rate, only if I am dealing in millions!!

Bad service, they close before the hour and the attention it’s terrible.

Great service, Order online for a great deal.

Store not open at opening times listed on website meaning wasted journey & impossible to collect holiday money around working hours. Can't get through to them by phone to check if the store is open.

Great service, nice and professional staff. Thank you always a pleased 😊

Nice people and professional. Rates were acceptable.

Friendly and professional experience...availability of exchange money was a life saver..did not need to wait for an order.

POOR SERVICE COUNTER!!!!!!!!!!!! I went this Cambridge branch before I provide my valid ID and cash said want to transfer money to Asia country amount is 300 pounds only, counter asking me why u don't transfer by Bank ? Where this money from ?even i provide valid passport. Finally my 300pounds is not been accepted by counter to send money service , then I asked counter why happen u don't give me send? He don't know answer my question. Terrible counter service!! Is a MAN

Very poor service. Waiting in a short queue of two with one attendant. He was sniffing and coughing constantly and wiping his sniffles with his hands. He was also on the phone for over 15min with customers waiting. When my turn came I asked him if he had a cold or COVID, and whether he tested, as I didn’t want him handling my money. He laughed and asked if I wanted to change my money or not. Very very poor! I told him I’d take my custom to someone else.

I have been there twice this year, and both times I had very friendly, helpful and quick service. And the rates were very good! Very pleased all around.