A life-saver. Will recommend this place to all pet owners who at times may struggle to afford vet bills. The staff are always nice and friendly despite how busy it can get, and how late they work. Took my mum’s cat recently after it was quite ill and the vets & nurses were excellent throughout. Make sure to leave a donation, it all helps.

If it was possible this place would not receive any stars. I have had pets for nearly 30 years now and never have I had the misfortune to come across a more uncaring vets. We have a kitten of approximately 14 weeks. Left to them she would not have made it to this. A simple case of dehydration was wrongly diagnosed as fatal kidney failure. An appointment was made for a Friday morning at 11.00am to have her euthanized. We were allowed to take her home to spend one last night with her. I am medically trained and just knew that there was more that could be done. I asked the vet (she should be re-employed in an abattoir) about futher treatment. Her answer was no nothing could be done. The Friday morning the kitten was due to be killed she was taken to another vet who said in no uncertain terms that she had not got fatal kidney failure and to take her back to this place and get her kidneys flushed and get her rehydrated. They did not want to do this. Oh no. Would cost too much, hadn't got the staff. Any excuse possible. They did in the end with much reluctance proceed with the treatment. To cut what could have been a very harrowing story short she has since made a complete recovery, but no thanks to this place. If you have any other alternative way of getting help for sick animal, please use it. If the cost of treating the animal is too much this place will simply kill them. We were always prepared to pay over what they asked for payment. They were told this several times. This place is alarming in its total lack of care for sick or injured animals. It reeks of incompetence and the vets show a very limited knowledge in treating the animals. It seems that all they are interested in is making as much money as possible by using the cheapest treatment available. I know it's a charity but look into the finances of the PDSA and you will find that it makes a lot of money. The Chief Executive earns over a hundred and eighty thousand pounds a year. Please try if possible to use an alternative vet. The other vets we used didn't even charge us for the consultation by the way.

Awesome PDSA .. Godbless all the vet's who work here at Heyford Rd, please donate as much as you can to this extremely important animal veterinary dispensery please ..

Can not thank the Pdsa enough for looking after my dog flip .. it was out of hours and just before Xmas and they managed to see my poorly dog made sure she was all right gave her the checkover and some antibiotics and she was good to go !! Thanks again 🙏🏻🙏🏻🙏🏻

These people are genuinely untold hero's and do not get tge recognition or praise they truly deserve they saved our jynx he was very very poorly the vet was concerned he didn't look good and hadn't eaten in 48 had stopped drinking to me he looked like he had a stroke to me n the vet informed us brain infection they saved his life he has 360 and is back to his 99 percent amazing people and can't praise these guys they've helped me lots of time whilst being registered and they've always done the right thing for my animals with the best advice I hope you all have a wonderful day you've made my year!

Pretty much perfect altho only there for medication review we did turn up half hour early n still hadn't been seen half hour after our appointment all things considered u do do a super job merry Xmas 😁

PDSA Leicester Pet Hospital - They Are Really Caring And Truly Professional In Their Job - They Get No Funding From The Government - Money From People Who Can't Afford Full Vet Bill's Or PDSA Left Money By Family Bereavement, And By Donations Given To Keep PDSA Going - From The Reception Staff, To Animal Nurse's To The Vet's - They Are Absolutely Amazing And Truly Fantastic And Truly Need To Be Recognised For Their Dedication And Their Commitment And Their Hard Work Given And Time Given To Help And Improve Animal's And Their High Standard Of Care

The vets and the vets nurse’s try really hard here, they made mine and my kittens visit to PDSA as pleasant as they could, lovely staff, I can’t wait until I raise my fundraiser for them as they do so well❤️ Milo and Willow

As per usual ,that if I have had to take my cat to the hospital She rec'd kindness and attention Luckily she didn't have to have any treatment, well due to her age the vet said to anesthetize her would be a risk due to her age She has plaque on her teeth,but eats ok with no problem , doesn't seem to have any pain The vet said to look out for her rubbing her cheeks which could mean she was in pain For a cat that has already "lost" two of her lives and was treated at the hospital as she had been run over She still acts like a kitten at times and is quite healthy and a loving cat I can't praise enough the treatments she has had over the years from the PDSA Hospital in Leicester

We took my Mum's Cat to the PDSA today, we have never been before. I can honestly say the experience was top notch. The receptionists were lovely and the pharmacist was too, couldn't be more helpful. The vet Jack was one of the nicest and helpful vets I have ever met, perfect manner and you could tell he genuinely cared and wanted to help. Thank you Team Leicester you served us fantastically well. See you again soon.

Both vets we saw with our dogs were fantastic, they had compassion and knowledge and advised us the best course of action. Unfortunately it wasn't good news for one of our dogs, but the vet showed us great respect and sympathy, she couldn't do enough for us as we said goodbye. This place is brilliant and the vets are wonderful.

We had to go there during the unfortunate demise of one of my pets, the receptionist was friendly, attentive, and caring. The same couldn't be said of the vet unfortunately, who was very brief and to the point with us. But given the short notice, and heightened emotions from me and my family, I can understand why this would be the case.

Can't fault PDSA on anything, My cat passed away at home and they where so thoughtful and sensitive. We took her in and where told we didn't need to pay but could make a donation, we did donate the cremation cost anyway but for those struggling that option is a god send.

I liked the website but as the information that i needed wasnt on there i ended up using the chatbot.. who after a bit of a chat put me through to and advisor. Advisor was great.. hence giving a 4 *

The veterinary clinic is good. Super friendly staff. Helped my kitten twice. The only thing is that when you go into the building, it stinks animal urine. Because of that, it's difficult to sit in the waiting area.

Had a concern for my dog got an amergency appointment the vet thoroughly checked over my dog and provided the medication she needs for now explained very clearly the outcomes of whats ahead very happy and grateful for all there help

hi I took my German shepherd dog to pdsa who was very constipated and realy struggling to poo the vet looked at him examined him and decided he needed to be put on general anacetic to find out wot was wrong with him as he had a blockage I was scared but he needed doing she took me through everything they were gonna do with him step by step and he is OK now I'm so glad I took him pdsa very nice vets and understanding problem with my dog if they wernt there I would not no wot to do they are brilliant at treating my dogvhe came back with medication I have to give him daily I'm so glad I went pdsa they are amazing people

This past weekend I have had to take my little elderly cat bubbles to see the Vets. On Saturday afternoon the vet and Nurse were lovely. Bubbles was nearly 18 and had become poorly quite suddenly and very unlike her. Both the vet and the nurse were caring and compassionate. I was able to take my girl home however sadly she didn't improve overnight so I took her back this afternoon.14.01.24 It was so lovely to see the vet again who treated my bubble's ear problem 4 years ago. Just as 4 years ago a lovely lady who obviously cares about the animals. Also very professional and understanding. Sadly bubbles was just too tired and it was agreed she needed to be put to sleep. Her grand old age caught up with her🙁. I'd have given anything to have her with me for a few more years but to reach nearly 18 she did really well. It's just so heartbreaking. I want to thank the two lovely vets the one on sat afternoon and the vet this afternoon. I'm so sorry I can't remember your names.Thank you to the lovely nurses who I spoke to on the phone and face to face.your absolute stars and very patient. Thank you also for allowing me the opportunity to purchase the paw print box.withs bub's paw print, I'll treasure this. Michelle xx

The staff here are superb, nurturing, kind, caring. The greatest kind of people you want looking after you beloved animals. They saved my dogs life, I'm eternally grateful. Please if you can donate even if you don't use this hospital yourselves, do it for the animals so the support and care can continue. If we all help a little it will accumulate to alot

I cannot express how grateful I am for the PDSA services, the staff are patient, kind, friendly, helpful, confident, intelligent, sensible I'd say the PDSA were practically perfect in every way! My cat feels much better now after her surgery and is fighting fit, though if I had known that fixing a terrible dental infection would make her more keen to bite me I may have hesitated a bit! The PDSA is a low cost service and in some cases they only ask for a contribution so please 🙏 contribute as much as you can to these wonderful people and this amazing service ❤️

Tried to get an appointment for my dog with a bad ear infection.Classed as emergency on symptom checker on their Website. Panting,temp,unsettled,whimpering, Crying in pain when moving. Short staffed emergency only when phoned..Didnt want to know once i said i didnt get the housing benefit only WTC.Could offer me an appointment in 11 days.I said he could be dead by then.Not with an ear infection they won't.. Couldn't leave him in pain so had to borrow the money.I was really worried and me feel like rubbish

Dreadful day as we had to have out 12 year old doggy put to sleep. PDSA were very professional and caring. Super vet.

I have the pdsa a few times now for my mum with her pets and they have been nothing but amazing. The staff honestly go above and beyond to help your pet. I sadly had to have my cat put to sleep here but it brought me happiness knowing he was looked after so well here before he left us.

Blessed to have my pets registered here, the staff are truly amazing and do the best they can especially when you have to let a pet pass away.

Fantastic people. Wonderful, super professional care, hospital of the highest quality. Thank you very much for taking care of our Hana. I highly recommend

We had our dog George put to sleep due to suspected cancer the staff did their utmost making our dog comfortable as we said goodbye.Thank you to all the staff.

Excellent service even with a nationwide shortage of vets. They are, however, not taking new referrals due to having staffing shortages. You still receive excellent care for your pets.

Couldn't get through and advise on line is that no help us available. No help to those not on benefits. Even though we don't even own the cat, he sleeps outside and is fed by 2 or 3 other neighbours. Very upset as the cat is bleeding and has difficulty breathing and eating. Why is there no help available. I have a family and I am really struggling as have already paid out for 2 lots of antibiotics costing over £300. Really unfair system.

Very helpful and compassionate staff. Despite there being a shortage of vets and there being only one vet at the premises that day, they managed to fit my pet in for an emergency. Treated my pet with tenderness and care.

My cat Gremlin was put to sleep today.I was really heartbroken,but would would like to say how kind & understanding all the staff were that I saw.they were very patient & compassionate, the 2 vets were lovely also the lady who was by my side during the procedure & the receptionist. Thankyou all so much. You were all very kind at this very sad time.