2/5 Gemma H (. 8 months ago on Google
Came
here
on
the
Thursday
10th
August
to
see
the
Freddy
Mercury
collection
that
was
taking
place.
The
exhibition
it’s
self
was
stunning
however
on
arrival
the
extremely
rude
guard
was
insisting
on
me
leaving
my
bag
with
the
reception
staff
whom
when
I
spoke
with
them
and
explained
I
was
carrying
medication
that
was
vital
to
my
health
they
let
me
through.
However
when
through
many
other
people
had
bags,
so
I
assume
being
dressed
in
casual
attire
made
them
think
I
didn’t
look
the
“right
type”
to
be
in
the
building
or
something.
The
next
issue
was
the
fact
that
despite
using
a
walking
aid
and
having
used
the
lifts
to
get
up
and
down
there
was
another
rude
security
guard
that
insisted
he
wouldn’t
let
me
through
and
I
had
to
go
up
some
stairs
then
down
the
other
stairs
to
exit
at
the
back.
I
explained
I
couldn’t
do
the
stairs
and
had
just
come
back
down
in
the
lift.
He
proceeded
in
a
very
rude
and
argumentative
manner
to
tell
me
that
I
could
go
up
in
the
lift
them
down
the
stairs
to
get
out.
Again
someone
else
had
gone
out
the
front
way
which
was
the
only
disabled
access
however
I
figured
that
clearly
as
I
was
only
dressed
in
casual
clothes
or
something
that
they
thought
I
was
no
loss
to
the
auction.
I
was
truly
upset
by
the
way
these
guards
treated
me
and
my
friend.
I
ended
up
getting
completely
lost
from
my
partner
who
was
made
to
exit
the
back
way
and
walk
all
the
easy
round
to
find
me.
A
beautiful
exhibition
that
was
ruined
by
rude
staff,
a
lack
of
compassion
for
anyone
who
has
a
disability
and
very
clearly
judging
people
based
on
their
appearance.
This
review
has
nothing
to
do
with
the
exhibition
of
phenomenal
Freddy
Mercury
items
but
is
purely
based
on
the
business
due
to
very
inexperienced
staff
who
had
no
empathy,
experience
and
clearly
don’t
care
if
someone
has
any
kind
of
disability
etc.
The
first
security
guard
when
I
tried
to
explain
about
my
medication
said
it
didn’t
matter
and
I
could
die
if
I
had
to
but
I
wasn’t
taking
it
in.
So
the
collection
of
items
was
great,
really
worth
visiting
but
the
whole
place
really
needs
some
better
trained
staff
and
security.
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